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Direct MessagesDate/Time: Tue, 07 May 2024 00:08:57 +0000
Sierra real time data daily prices not same as intraday prices
View Count: 738
| [2019-02-28 16:02:51] |
| User902167 - Posts: 31 |
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i have just noticed the daily chart is showing different prices than the intraday and compared to another data feed the intraday is right and daily is wrong. What is going on with this ? thanks
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| [2019-02-28 18:23:12] |
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In general, refer to this help topic: Differences With Data and Chart Bars Between Services / Connections / Chart Types We need to know the symbol and specifically what is the problem that you see. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-28 18:35:24] |
| User902167 - Posts: 31 |
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on any stock symbol such as BABA AAL CRON etc all the highs and lows are off and all by different amounts, i did the delete and redownload data a few times and no change, closed out sierra charts and restarted with no change. The previous days data seems to be ok, its just todays, i compared to another charting program and the sierra intraday is correct. Some prices are off more than a dollar and not just a few cents.
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| [2019-02-28 18:42:57] |
| User902167 - Posts: 31 |
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on symbol CROX the daily is showing high today 28.56 and looking at 60 min the high is 26.92
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| [2019-02-28 20:22:06] |
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We realize what the problem is. It relates to the new Open Feed from our data provider we switched over to on one of the servers. We will have this resolved by morning. For now when you notice the problem just reconnect the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-28 20:23:14
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| [2019-02-28 22:55:14] |
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We asked our data provider about this, they said this should problem should not exist, so we might defer to them for a solution if they can get it done quickly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-01 06:45:46] |
| User902167 - Posts: 31 |
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when i reconnected to data feed as you said to do the problem was fixed right after your post. I would have thought shutting down Sierra earlier and restarting would have done this anyhow. Hopefully it wont return on market open. Thanks.
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| [2019-03-01 21:14:15] |
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Reconnecting is going to be the more definite way to go to the other server. Restarting will give you a more unpredictable result.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-02 08:12:02] |
| User902167 - Posts: 31 |
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all good today, saw no issues, thanks.
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| [2019-03-02 23:38:38] |
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We are going to be releasing a proper solution to this on Monday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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