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Date/Time: Sat, 20 Oct 2018 22:41:17 +0000



Completely missing chart display in chartbook and other odd beha

Support Request:
[2013-04-09 19:47:41]
User99606 - Posts: 9
I'm having a strange problem with my chartbooks. When I open a new chartbook and duplicate a chart from another chartbook I get no chart at all. There isn't a time axis or price axis shown, only a gray screen with a tab (or tabs) at the top showing the symbol. If there are multiple tabs clicking on each tab will still show that blank gray screen with no x or y axis. The same problem sometimes occurs when I open a saved chartbook.

If I add a new chart to the blank chartbook for any symbol that new chart displays normally, but clicking on other tabs does not change the chart displayed unless I maximize the new chart. Only then will the different charts in the chartbook be displayed when I click on their tabs. If that new chart is again shrunk to a window (instead of being maximized) then it will once again be the only chart that can be displayed no matter what tab I click on.

I've attached some screenshots:

1. Original Chart.jpg - Working chart to be duplicated to a new chartbook.

2. Missing Chart.jpg - What displays in the new chartbook after duplicating the chart shown in "Original Chart.jpg."

3. Windowed Chart.jpg - The AAPL chart still is displayed after clicking on the AUD tab.

4. Maximized Chart.jpg - That same AUD tab displaying normally only after the AAPL chart is maximized.

I've searched the support forums but it seems that most of the similar problems involve missing data on a otherwise normal chart. Any suggestions on steps that might resolve this without losing all of my existing work?

Thanks.






Date Time Of Last Edit: 2013-04-09 19:48:32
imageOriginal Chart.jpg / V - Attached On 2013-04-09 19:41:32 UTC - Size: 413.88 KB - 196 views
imageMissing chart.jpg / V - Attached On 2013-04-09 19:41:45 UTC - Size: 151.48 KB - 185 views
imageWindowed chart.jpg / V - Attached On 2013-04-09 19:42:00 UTC - Size: 271.19 KB - 172 views
imageMaximized Chart.jpg / V - Attached On 2013-04-09 19:42:16 UTC - Size: 408.99 KB - 180 views
[2013-04-09 20:03:26]
Sierra Chart Engineering - Posts: 65034
This is very unusual. We cannot remember ever seeing anything like this before. We recommend restarting the computer.

If you still notice notice a problem, provide us a Chartbook that contains charts that are not displaying properly, by following the instructions here:
https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-09 22:54:14]
User99606 - Posts: 9
This problem appeared a couple of weeks ago and the computer has been restarted many times since then.

Attached are the two chartbooks used to create the above screen captures.
Date Time Of Last Edit: 2013-04-10 21:49:51
attachmentChartbook10.cht - Attached On 2013-04-09 22:53:00 UTC - Size: 37.25 KB - 156 views
[2013-04-10 21:44:14]
User99606 - Posts: 9
I've found a solution to the problem without losing all of my data and drawings. It appears that the chart position coordinates for all of my charts somehow became corrupted and all charts (when not maximized) were being displayed far off the visible screen.

The "Window/Cascade" menu selection resized all charts back onto my screen. They remained there when the program was restarted.


Date Time Of Last Edit: 2013-04-10 21:45:34
[2013-04-10 21:49:16]
Sierra Chart Engineering - Posts: 65034
This is good.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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