Login Page - Create Account

Support Board

Date/Time: Sat, 02 Jul 2022 19:38:59 +0000

CTS Data

View Count: 1544

[2019-02-14 15:05:29]
User469312 - Posts: 53
I am having issues with my CTS data with Sierra Charts - I keep getting disconnected?
[2019-02-14 15:13:26]
User327694 - Posts: 25
I also have problems with CTS data totally frozen
[2019-02-14 16:00:29]
User327694 - Posts: 25
data seems to be flowing again.

this seems to happen only during sudden volatility.. any thoughts Support ?
Date Time Of Last Edit: 2019-02-14 16:00:41
[2019-02-14 16:37:21]
Sierra Chart Engineering - Posts: 103556
We see you are using CTS. If you are doing live trading, starting next week we can move you over to this new solution:
Sierra Chart / Trading Technologies Futures Order Routing Service

If you are using CTS with Top Step Trader and do not have a funded futures trading account, we will have a new solution out we hope in about two months which will use our reliable futures trading evaluator service.

If you do have a funded futures trading account do let us know and we will give you further instructions.

There is not anything we can do about the CTS issue and our plan is to gradually be phasing out CTS.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account