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New Sierra Chart Futures Order Routing with Data Service (Available)

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[2019-08-14 15:04:51] #175 [Go To First Post]
porcupine - Posts: 40
I was planning on moving to your new service; doing so requires re-opening an account with Dorman and reconfiguring a lot of my software. Then yesterday I saw TT's blog about their two-hour outage, and I read some posts on the SC forum about issues with order statuses that also hinted at your dissatisfaction with TT, e.g. TT order routing I realize that SC's plumbing is rock solid, as always, but I'm wondering if the issues with TT have you re-thinking your roadmap? Are you still charging ahead with this solution (and TT's routing infrastructure)? I need to get away from Gain and am deciding between your solution and CQG. I'm worried about going with CQG because I know that you guys prefer to support your own solution going forward. Is this a good time to switch to your new service or best to hold-off? Any thoughts are much appreciated.

[2019-08-14 15:14:00] #176 [Go To First Post]
User379468 - Posts: 508
1. Regardless of where blame/faults lie, in light of all recent issues, what's the current most reliable configuration for trading with SC? 2. When will you have a more solid option available without the current issues? 3. Do traders directly on the more expensive TT X-Trader or CQG IC, etc also experience these type of issues?

[2019-08-14 16:53:14] #177 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
, but I'm wondering if the issues with TT have you re-thinking your roadmap? Our opinion in regards to this, is wait until TT comes out with an explanation what they are going to do to resolve the problem due to the incident on August 13. Our order routing solution with them will always be supported. We still have an outstanding ticket with TT in regards to the order status issue where an order which is no longer working may still have a pending status. That is not very common to begin with. We made a change so that is not going to cause a problem on our side any longer. If you see one of those orders just simply cancel it and if it is no longer working it will be marked with an "Error" state. So for now we think just best use CQG. At least until we hear from TT and there is a satisfactory resolution. 1. This is always a difficult question. You can use CQG, the new TT based order routing. If you are happy with Interactive Brokers, there is that as well. 2. Regarding our TT based order routing, on our side everything is fine and stable. 3. Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-14 16:53:50

[2019-08-14 17:59:24] #178 [Go To First Post]
User379468 - Posts: 508
2. I mean when do you plan to have your own fully independent order routing? Also given the extent professionals use TT X-TRADER, do you expect your own order routing to be more robust than theirs?

[2019-08-15 08:26:10] #179 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
2. We are working on direct CME connectivity. This really is not difficult at all. Hopefully that will be finished within about a month and subsequently tested and certified. But as far as releasing that for retail use, we would expect that to be until next year. Initially it would only be available for large professional traders. Also given the extent professionals use TT X-TRADER, do you expect your own order routing to be more robust than theirs? In general, yes because it is just going to be straight through to the CME without any complication. But TT did tell us, that the problem of August 13, did not affect X-trader. It affected what they call the "TT Platform" which is their new platform which we utilize. It will actually be just a new service listed within Sierra Chart. Also, the infrastructure that our hardware is located on, is designed for low latency and high frequency trading. We are located directly within the Aurora data center colocated with the CME order matching servers. We expect we would use a crossconnect direct to the CME bypassing the Internet altogether. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-15 08:27:56

[2019-08-15 09:05:59] #180 [Go To First Post]
nosast2 - Posts: 73
Any update on the integration of your solution with AMP? I still can only see the attached options in AMPs account setup. Another question regarding routing and feed: I'm trading from Germany and understand, that exchange data will always be delivered from the US when using Sierras datafeed. What would you suggest for trading to get the most stable and low latency connection? Using the server in Germany? Im only trading CME currently. Thanks in advance Norman Date Time Of Last Edit: 2019-08-15 09:08:58


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[2019-08-16 10:21:53] #181 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Any update on the integration of your solution with AMP This TT based order routing is available through AMP now and we would expect in a few days you can have the transaction fees billed to your AMP account as well. I'm trading from Germany and understand, that exchange data will always be delivered from the US when using Sierras datafeed. What would you suggest for trading to get the most stable and low latency connection? Using the server in Germany? Im only trading CME currently. We really think it is best just to use Server 2 which will route the orders into the CME Aurora data center. We see much better performance when going into the Aurora data center. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-16 10:22:31

[2019-08-16 14:33:40] #182 [Go To First Post]
nosast2 - Posts: 73
Ok thanks. As there seems to be a common interest I suppose you let us know once everything figured out with billing through AMP.

[2019-08-16 18:18:39] #183 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can contact AMP now about TT transaction fee billing through your account when using the Sierra Chart order routing service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-16 18:18:49

[2019-08-17 01:18:39] #184 [Go To First Post]
nosast2 - Posts: 73
Thanks! I just sent AMP an email regarding this. Really like to try Sierras feed and routing as I had some lags during the last days with my current setup. Could you let me know on the best practice to make the change? Should AMP change my account from current order routing to order routing with TT and after this I use the form provided on Sierras end to have TT change the routing to Sierra (TT)? Do I need to pay CME fee twice (TT at AMP and Denali feed at Sierra)?

[2019-08-18 03:53:15] #185 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The procedure is just to complete this form here: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm And then we will contact AMP who will then confirm with you. You do not need to pay exchange fees twice. Just once for the Denali Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-18 03:53:21

[2019-08-18 08:38:51] #186 [Go To First Post]
nosast2 - Posts: 73
Just went over all your posts regarding the TT issue from last week and for now I will not move from Rithmic to TT. I always thought that TTs network is top notch but after reading that they now switch their zookeepers from HDD to SSD showed otherwise. Such an issue with these crazy swings happening currently in the markets has the potential to wipe out a big portion of my account. And as I never ever had any order issues with Rithmic I will stick with them for the time being. Sierra Chart is a great solution, rock solid and I suppose so is your order and feed technology too. Would love to get rid of Rithmics bridge program and have the feeds implemented into Sierra like currently with TT and Denali/SC-Feed. Also your current advice on not putting new users on TT makes sense. I'm really interested in how this proceeds and what solutions Sierra will finally integrate. TT, CMEdirect or maybe Rithmic?

[2019-08-19 00:17:52] #187 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I always thought that TTs network is top notch Well we can see certainly this is not the case at the moment, we will see how things progress in the coming weeks. We hope to eventually support the new Rithmic websocket connection. And we are working on direct CME connectivity for order routing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-19 00:18:01

[2019-08-19 09:43:28] #188 [Go To First Post]
nosast2 - Posts: 73
That's great news! Especially that you are considering the new Rithmic connection.

[2019-08-19 10:23:29] #189 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Assuming we do this with Rithmic. We do not know. It may or may not happen. It is not going to happen this year. And we would not be supporting the Rithmic market data feed. Only potentially the websocket connection for trading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-19 10:41:43] #190 [Go To First Post]
nosast2 - Posts: 73
Whatever works for you. The deep integration of TT seemed like the way to go for Sierra until a few days ago. I will wait for the solution you come up with and stick with Rithmic and the bridge program for the time being.

[2019-08-19 13:33:47] #191 [Go To First Post]
FloC - Posts: 23
If SC would arrange a new custom order routing, I would much prefer it around CQG, so that group trading can happen between upcoming Darwinex, Tradovate & AMP, also so it covers EUREX not only CME, with lower routing fees than Rithmic Date Time Of Last Edit: 2019-08-19 13:43:18

[2019-08-19 17:24:56] #192 [Go To First Post]
nosast2 - Posts: 73
Here is the response from AMP on the status to offer billing of this solution via AMP: " AMP is currently in the process of offering this directly to clients. Once ready to go, AMP will be sending out an email blast. It should be readily available shortly. "

[2019-08-20 16:44:55] #193 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
also so it covers EUREX not only CME, with lower routing fees than Rithmic TT does support EUREX as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-27 00:47:41] #194 [Go To First Post]
nosast2 - Posts: 73
Sierra Engineers: Is there any update on the TT routing solution? Are you still holding off on new users? I would really like to try this for getting a more stable connection. Currently I'm seeing some occassional disconnects from Rithmic (Chicago, Europe and Frankfurt) in Sierra while R-Trader still online without any disconnets. I suppose it's the way the bridge program is integrated and I want to get rid of it without switching to CQG. So TT would be best option I guess. Once new users are allowed on your service and the routing fee could be deducted from AMP account I'm making the switch.

[2019-08-27 08:07:08] #195 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Everything is completely stable with it on our side and there has been no further incidents from the TT side. There is significant order flow through it every day. We are not preventing anyone from using the service. So long as you are confident in what TT offers it is perfectly fine to use. And it is now supported to have the TT order routing transaction fees billed from your AMP account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-27 09:48:04] #196 [Go To First Post]
nosast2 - Posts: 73
Perfect. Then I must have misread your advice on holding off. I'm gonna make the switch over the coming long weekend. Just one thing regarding AMP. When I change to TT I will be billed the USD 50 and 0.30 RT and no option to use TT with Sierra is shown. When I opt for the 50 USD TT and request with you to hook me up to your solution, will this fees than change automatically to 0 USD monthly and 0.10 routing fee billed from AMP account? Point being ist that the guys at AMP told me that this service is coming pretty soon a few days ago and you said it's already supported. Date Time Of Last Edit: 2019-08-27 09:49:22


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[2019-08-27 10:25:18] #197 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You do not want to choose the option which is going to cost you $50 a month plus $0.30. If you complete this form we will contact AMP for you and get this set up so you do not have those costs: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-08-27 10:44:11] #198 [Go To First Post]
nosast2 - Posts: 73
So you will initate my AMP account switchting from Rithmic to TT/Sierra. That's great. Will do this over the weekend and also opt in for the Denali feed on 1st of September.

[2019-08-27 10:46:19] #199 [Go To First Post]
nosast2 - Posts: 73
Does the selection of my location have any impact on order routing gateway? I'm in Germany but want to be able to choose the gateway (Aurora or Frankfurt)

[2019-08-27 16:48:30] #200 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So you will initate my AMP account switchting from Rithmic to TT/Sierra We will instruct AMP to get this started which then coordinates that with you. Does the selection of my location have any impact on order routing gateway? No. You can use whatever server you want and change any time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-27 16:49:35

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