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Date/Time: Fri, 29 Mar 2024 14:50:11 +0000



SC Data Feed

View Count: 698

[2019-02-13 16:41:33]
User436940 - Posts: 23
Okay. I have followed your instructions but I am not getting real time data feed although it is connected to the server.
[2019-02-13 16:41:54]
Sierra Chart - Max - Posts: 5554
Provide a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support
[2019-02-14 15:19:54]
Sierra Chart - Max - Posts: 5554
From User:


Below is the message log. It temporarily connected for a while without the real time data but is no longer connecting now.

Regards
Olu

Reading Internal Order ID file. | 2019-02-14 06:52:46
Reading Trade Orders file. | 2019-02-14 06:52:46
Reading Trade Positions file. | 2019-02-14 06:52:46
Account Balance file. | 2019-02-14 06:52:46
UDPListener (1296). Port 22904 | Listening on UDP port 22904. | 2019-02-14 06:52:47
Software version: 1873 64-bit | 2019-02-14 06:52:47
Usage end date: 2019-03-13 | 2019-02-14 06:52:47
Enabled for: Advanced Features. | 2019-02-14 06:52:47
Enabled for: Advanced Features 2. | 2019-02-14 06:52:47
Enabled for: Sierra Chart Historical Data Service. | 2019-02-14 06:52:47
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-02-14 06:52:47
Current selected Data/Trading service: CQG FIX Trading | 2019-02-14 06:52:47
Chart Update Interval: 500 | 2019-02-14 06:52:47
Intraday Data Storage Time Unit: 0 | 2019-02-14 06:52:47
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-02-14 06:52:47
2019-02-14 07:52:46 Local computer time | 2019-02-14 06:52:47
2019-02-14 12:52:46 Local computer time in UTC | 2019-02-14 06:52:47
2019-02-14 06:52:46 Local computer time in SC Time Zone | 2019-02-14 06:52:47
2019-02-14 12:52:37 Server time in UTC | 2019-02-14 06:52:47
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-02-14 06:52:47
Program path: C:\SierraChart2\ | 2019-02-14 06:52:47
Data Files path: C:\SierraChart2\Data\ | 2019-02-14 06:52:47
OS Version Number: 10.0 | 2019-02-14 06:52:47
Locale Setting: C | 2019-02-14 06:52:47
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-02-14 06:52:47

Created the DTC Protocol server. | 2019-02-14 06:52:47
DTC Protocol Server listening on port 11099. | 2019-02-14 06:52:47
Created the DTC Protocol historical data server. | 2019-02-14 06:52:47
HD Server Manager | Listening on port 11098 | 2019-02-14 06:52:47
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-02-14 06:52:47
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-02-14 06:52:47
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-02-14 06:52:47
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-02-14 06:52:47
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-02-14 06:52:47
Received 5 login tokens. | 2019-02-14 06:52:47
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-02-14 06:52:48
Symbol settings MD5 received. Request ID: 1. | 2019-02-14 06:52:48
Symbol settings are up-to-date for cqg. | 2019-02-14 06:52:48
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-02-14 06:52:48
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-02-14 06:52:48
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-02-14 06:52:48
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-02-14 06:52:48
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-02-14 06:52:48
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-02-14 06:52:49
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-02-14 06:52:49
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 06:52:50
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-02-14 06:52:50
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-02-14 06:52:50

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-02-14 06:52:52
CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-02-14 06:52:53
CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-02-14 06:52:53
CQG FIX: Sending the Logon message. | 2019-02-14 06:52:53
CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2019-02-14 06:52:53
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2019-02-14 06:52:53
CQG FIX Trading | Disconnected. | 2019-02-14 06:52:53
CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-02-14 06:52:53
CQG FIX Trading | Disconnected. | 2019-02-14 06:52:53
CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2019-02-14 06:52:53
CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 06:52:53
CQG FIX socket (1) | Socket gracefully closed by remote side. | 2019-02-14 06:52:53
CQG FIX socket (1) | Closed. | 2019-02-14 06:52:53

Sierra Chart Support
[2019-02-14 16:16:53]
Sierra Chart Engineering - Posts: 104368
This is the relevant message:


CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2019-02-14 06:52:53

Refer to the common error messages section here:
CQG Trading Platform Service: Common Error Messages

The easiest solution is going to be to set Global Settings >> Data/Trade Service Settings >> Service to "CQG Web API".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-02-14 16:17:33
[2019-02-15 03:46:39]
Sierra Chart - Max - Posts: 5554
From user:

THIS IS THE NEW MESSAGE AFTER CHANGING IT TO WEB API

Reading Internal Order ID file. | 2019-02-14 20:59:37
Reading Trade Orders file. | 2019-02-14 20:59:37
Reading Trade Positions file. | 2019-02-14 20:59:37
Account Balance file. | 2019-02-14 20:59:37
UDPListener (1284). Port 22904 | Error binding to UDP port 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2019-02-14 20:59:37
Software version: 1875 64-bit | 2019-02-14 20:59:37
Usage end date: 2019-03-13 | 2019-02-14 20:59:37
Enabled for: Advanced Features. | 2019-02-14 20:59:37
Enabled for: Advanced Features 2. | 2019-02-14 20:59:37
Enabled for: Sierra Chart Historical Data Service. | 2019-02-14 20:59:37
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-02-14 20:59:37
Current selected Data/Trading service: CQG FIX Trading | 2019-02-14 20:59:37
Chart Update Interval: 500 | 2019-02-14 20:59:37
Intraday Data Storage Time Unit: 0 | 2019-02-14 20:59:37
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-02-14 20:59:37
2019-02-14 21:59:37 Local computer time | 2019-02-14 20:59:37
2019-02-15 02:59:37 Local computer time in UTC | 2019-02-14 20:59:37
2019-02-14 20:59:37 Local computer time in SC Time Zone | 2019-02-14 20:59:37
2019-02-15 02:59:37 Server time in UTC | 2019-02-14 20:59:37
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-02-14 20:59:37
Program path: C:\SierraChart2\ | 2019-02-14 20:59:37
Data Files path: C:\SierraChart2\Data\ | 2019-02-14 20:59:37
OS Version Number: 10.0 | 2019-02-14 20:59:37
Locale Setting: C | 2019-02-14 20:59:37
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-02-14 20:59:37

Created the DTC Protocol server. | 2019-02-14 20:59:37
DTC Protocol Server listening on port 11099. | 2019-02-14 20:59:37
Created the DTC Protocol historical data server. | 2019-02-14 20:59:37
HD Server Manager | Listening on port 11098 | 2019-02-14 20:59:37
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-02-14 20:59:37
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-02-14 20:59:37
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-02-14 20:59:37
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:37
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-02-14 20:59:37
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-02-14 20:59:37
Received 5 login tokens. | 2019-02-14 20:59:38
Symbol settings MD5 received. Request ID: 1. | 2019-02-14 20:59:38
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-02-14 20:59:38
Requested symbol settings for service code cqg. Request ID: 2. Overwrite = on. | 2019-02-14 20:59:38
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-02-14 20:59:38
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:38
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:38
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-02-14 20:59:39
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-02-14 20:59:39
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-02-14 20:59:39
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-02-14 20:59:39
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-02-14 20:59:39
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2019-02-14 20:59:39
Symbol settings received. Request ID: 2. | 2019-02-14 20:59:39
Processed 1293 symbol settings. | 2019-02-14 20:59:40
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:41
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:41
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-02-14 20:59:41
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-02-14 20:59:41
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-02-14 20:59:41
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-02-14 20:59:41

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-02-14 20:59:43
CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-02-14 20:59:43
CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-02-14 20:59:43
CQG FIX: Sending the Logon message. | 2019-02-14 20:59:44
CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2019-02-14 20:59:45
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2019-02-14 20:59:45
CQG FIX Trading | Disconnected. | 2019-02-14 20:59:45
CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-02-14 20:59:45
CQG FIX Trading | Disconnected. | 2019-02-14 20:59:45
CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2019-02-14 20:59:45
CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:45
CQG FIX socket (1) | Socket gracefully closed by remote side. | 2019-02-14 20:59:45
CQG FIX socket (1) | Closed. | 2019-02-14 20:59:45
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 3. | 2019-02-14 21:00:19
Current selected Data/Trading service: CQG WebAPI | 2019-02-14 21:00:19
HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. | 2019-02-14 21:00:19
HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Connecting to IP: 46.4.97.203. | 2019-02-14 21:00:19
Symbol settings MD5 received. Request ID: 3. | 2019-02-14 21:00:20
Requested symbol settings for service code cqg. Request ID: 4. Overwrite = on. | 2019-02-14 21:00:20
HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. | 2019-02-14 21:00:20
HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Connecting to IP: 46.4.97.203. | 2019-02-14 21:00:20
HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 21:00:20
HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. | 2019-02-14 21:00:20
HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Closed. | 2019-02-14 21:00:20
Symbol settings received. Request ID: 4. | 2019-02-14 21:00:21
Processed 1293 symbol settings. | 2019-02-14 21:00:22
HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Shutdown started. Waiting for graceful close. | 2019-02-14 21:00:22
HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. | 2019-02-14 21:00:22
HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Closed. | 2019-02-14 21:00:22

CQG WebAPI | Connecting to server api.cqg.com | 2019-02-14 21:00:35
CQG WebSocket | Connecting to WebSocket server. | 2019-02-14 21:00:35
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-02-14 21:00:35
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-02-14 21:00:35
CQG WebSocket | Opening WebSocket. | 2019-02-14 21:00:35
CQG WebSocket | Sending WebSocket handshake. | 2019-02-14 21:00:35
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2019-02-14 21:00:36
CQG WebSocket | Header line. Connection: upgrade | 2019-02-14 21:00:36
CQG WebSocket | Header line. Sec-WebSocket-Accept: eg14oRJf3Maeosm1Xh4IboA2+Ts= | 2019-02-14 21:00:36
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2019-02-14 21:00:36
CQG WebSocket | Header line. Upgrade: websocket | 2019-02-14 21:00:36
CQG WebSocket | Header line. | 2019-02-14 21:00:36
CQG WebSocket | Web socket state is now open. | 2019-02-14 21:00:36
CQG WebAPI | WebSocket connected. | 2019-02-14 21:00:36
CQG WebAPI | Sending market data logon message. | 2019-02-14 21:00:36
CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChart. Contact your FCM. | 2019-02-14 21:00:36
CQG WebAPI | Disconnected. | 2019-02-14 21:00:36
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-02-14 21:00:36
CQG WebSocket | WebSocket closed. | 2019-02-14 21:00:36
CQG WebAPI | WebSocket closed. | 2019-02-14 21:00:36
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-02-14 21:00:36
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 21:00:36
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-02-14 21:00:36
CQG WebSocket socket (1) | Closed. | 2019-02-14 21:00:36

Sierra Chart Support
[2019-02-15 05:16:40]
Sierra Chart Engineering - Posts: 104368
This is the relevant message:

CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChart. Contact your FCM. | 2019-02-14 21:00:36

You need to contact your broker for help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

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