Login Page - Create Account

Support Board

Date/Time: Sat, 10 Dec 2022 09:40:41 +0000

Wrong account number

View Count: 962

[2013-11-13 23:43:09]
GaryD - Posts: 61
I am trading through two brokers, one for forex and one for futures. I am running two installations of Sierra Charts, one per broker.

I noticed today when I took a futures trade that the order did not show up. After checking that I was connected and received steady data, I noticed that the account number shown in the chart trade entry box was my forex account number.

I thought somehow I had crossed information on the 2nd install, so I removed everything related to Sierra Charts for both installations, downloaded 1045, updated my operating system, checked for computer issues, and then installed two copies of Sierra Charts being very careful to make sure they were in separate folders. I did not carry over any global settings, just started from scratch in both installations.

The forex version is working correctly, logged in through FXCM. When I log into the futures version through Mirus, it still pulls up my forex account number... ????

First, how do I get this corrected, and second, how does it know my forex account number?


[2013-11-14 00:26:19]
Sierra Chart Engineering - Posts: 104293
For the copy connected to Zen-Fire, update it to the latest release by selecting Help >> Download Prerelease.

Not sure why you would see your Forex account number. That does not make sense, but there was a problem where the account numbers were not being set when using Rithmic/Zen-Fire, in recent releases.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-11-14 02:22:56]
GaryD - Posts: 61
"...so I removed everything related to Sierra Charts for both installations, downloaded 1045,..."

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account