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Direct MessagesDate/Time: Fri, 26 Apr 2024 11:20:16 +0000
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| [2019-02-07 15:27:33] |
| User161227 - Posts: 27 |
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hi I have just started trading live on my sierra account today. However my orders and p&l isent updating or registering my net position / account balance. I checked with my broker and was told to contact support here to try and resolve this matter....any ideas what the problem could be? cheers, |
| [2019-02-07 16:07:50] |
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It is very unlikely you are actually having a problem with the position quantity reporting. If you are, refer to: Trading Information Windows: Incorrectly Reported Trade Position Quantity And as we said before you cannot rely on the account balance data. Disregard that. Consider it unavailable. If you are referring to the Daily Profit/Loss on the Trade Window, refer to: Help With Daily Profit/Loss Value Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-07 16:08:23
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| [2019-02-07 19:33:34] |
| User161227 - Posts: 27 |
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Thanks very much for the pointers, iv got the DOM p&ls set to USD now instead so that certainly helps. But am I to assume theres no net cumulative running p&l window to have up during the trading day then? Cheers |
| [2019-02-07 19:44:21] |
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There is and it is documented here: Trade Activity Log: Trade Statistics for Charts (Chart Stats) Tab Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-11 10:48:43] |
| User161227 - Posts: 27 |
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Thank you so much for that link. I just updated my payments and went for the $35 option to ensure I can get a good bit of historic data for daily continuous charts like the bund or s&p and products like that. Since I have updated my package i have access to all the chart stats and all the rest of the bells and whistles on the trade activity log I dident have access to last week. Would that be why none of the running totals or trade stats etc could be accessed as i was only on a free feed from sierra or can I still get the data and p&l functionality i need on a different package? Cheers, George |
| [2019-02-11 19:38:02] |
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Would that be why none of the running totals or trade stats etc could be accessed as i was only on a free feed from sierra or can I still get the data and p&l functionality i need on a different package? No. Having a paid account does not change the behavior of the Trade Activity Log. It functions the same regardless.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-11 19:38:17
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