Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 19 May 2024 07:51:17 +0000
Connecting Problems whit Rithmic
View Count: 768
| [2019-01-21 17:22:18] |
| novaxt123 - Posts: 34 |
|
Hello Yesterday, I sent a request to ts@ampclearing.com over the Connecting Problems to Rithmic. The Chat asked me to write at the technical support ('ts@ampclearing.com'). When will I get an answer? The chat history was as follows: (06:48:44 PM) Jan Rabe: hallo (06:49:46 PM) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. (06:51:19 PM) Jan Rabe: 115960 (06:51:22 PM) Jan Rabe: I already today had three disconnects to Rithmic for a short time. How can you eliminate this? (07:05:53 PM) Jan Rabe: again no connection. The 4th time today (07:25:30 PM) *** AMP | Daniel joined the chat *** (07:26:01 PM) AMP | Daniel: we are not getting an reported rithmic issues (07:26:20 PM) Jan Rabe: ah ok sorry (07:28:07 PM) Jan Rabe: Rithmic has stated that I connect to the server in Frankfurt and not Chicago. What do you make of it? (07:29:31 PM) Jan Rabe: Rithmic wrote: Look, the direct connection might be better, but there are lots of problems with routing traffic on the public internet between Europe and Chicago. The delay in packet transmission is great and this can lead to problems like Bandwidth Delay Product and other network issues. If you are curious you can Google search these issues. We have had lots of customers in Europe who had problems connecting directly, and found that by connecting to an in region gateway they had better results. I don't know how to connect to Frankfurt using Sierra Charts, but I think it can be done. With R|Trader you select System Rithmic 01, Gateway Frankfurt. But AMP is in Chicago? (07:31:21 PM) AMP | Daniel: all our customers connect to Rithmic01 (07:33:54 PM) Jan Rabe: yes but Gateway to Frankfurt. This her is Support for Germany or? (07:37:22 PM) AMP | Daniel: Please send this request to ts@ampclearing.com (07:37:33 PM) AMP | Daniel: we'll look into it (07:37:37 PM) AMP | Daniel: and confirm with Rithmic (07:38:23 PM) Jan Rabe: ok Daniel, many thanks. Hav a nice day. :-) (07:39:18 PM) AMP | Daniel: thank you (07:39:21 PM) *** AMP | Daniel left the chat *** |
| [2019-01-21 18:49:42] |
| |
|
You can control the particular Rithmic server to connect to through Global Settings >> Data/Trade Service Settings >> Service Setting >> Server. Reconnect to the data feed after changing that setting: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-21 18:49:59
|
To post a message in this thread, you need to log in with your Sierra Chart account: