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Date/Time: Thu, 23 May 2019 22:10:07 +0000



CFD

Support Request:
[2019-01-10 20:14:11]
arruga - Posts: 84
I'm connected to IB... all workinf fine so far trading futures
I wanted to a add a CFD to my quote board, but the symbol doesn't seem to be found

the symbol, so following SC symbols description, would be:

GDL-CFD-SMART-USD


???
[2019-01-11 03:24:10]
Sierra Chart Engineering - Posts: 72106
Refer to the symbol format here for CFDs:
https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#CFDFormat
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-11 06:15:15]
arruga - Posts: 84
I've tried

GLD-CFD-SMART-USD-BAAVG
GLD-CFD-SMART-USD

GLD-CFD-ARCA-USD
GLD-CFD-ARCA-USD-BAAVG

Neither works

I all cases, I get the message: Symbol settings not found for current service
[2019-01-11 06:39:00]
Sierra Chart Engineering - Posts: 72106
That message you can safely ignore. That is not relevant to whatever issue you are having. The symbol settings do not exist for those. But that is not an issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-11 06:50:12]
arruga - Posts: 84
I don't understand what you're saying mate
There's GLD CFD in IB which I trade in IB directly.
How can I bring that symbol across to SC when connected to IB Trading Service? It's not finding it/not loading data.
Whether I type it in the quote board or search for it in Find Symbol...it's not coming up in SC.
??
[2019-01-11 09:33:03]
Sierra Chart Engineering - Posts: 72106
Refer to this section here:
https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#ContactingIBForSymbolSpecifications
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-01-11 18:33:46]
Sierra Chart Engineering - Posts: 72106
Actually the problem may not be so simple by asking Interactive Brokers about the contract details because by default these symbols do not provide market data.

You have to be prepared to be tremendously frustrated and go through all kinds of difficulties when using Interactive Brokers. If you are not, then you are making a huge mistake by working with them and using their API with Sierra Chart. Be prepared to be terribly terribly frustrated and have all kinds of problems. That is a must.

We will have to look into this when we can.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-01-11 23:35:31
[2019-02-12 10:09:32]
arruga - Posts: 84
Hi
Could there be any resolution to my problem?
I'm still unclear whether this can or not be resolved.
What I want to do is to trade GLD CFD from within SC... or any other CFD for that matter. I put above the GLD CFD symnbols I tries as example. SC is unable to load data. I'm subscribed to SC real time data service.
Please advise
[2019-02-12 20:20:43]
Sierra Chart Engineering - Posts: 72106
Actually yes. We did update the documentation for this here:
https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#AccessingMarketDataForCFDSymbols (Accessing Market Data for CFD Symbols)

And also made some lower-level code changes.

And it is important you are running the current version:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

We apologize for not updating this thread. We were meaning to but just did not get to it yet.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-02-12 20:24:12
[2019-03-07 19:22:32]
arruga - Posts: 84
Hi there
Connected with IB Trading Service
Following your previous instructions I have specified in my chart:

Symbol: SPY
Trade and Current Quote Symbol: SPY-CFD-SMART-USD


I placed orders from my chart, all good, but now I got three issues:

1) my stop and take profit orders do not appear on the chart...only the active position at entry level:
http://www.sierrachart.com/image.php?Image=1551986096431.png

2) every time I change symbol via the quoteboard and then come back to SPY symbol, I need to go to chart settings and add the CFD again under "Trade and Current Quote Symbol". Is there away to force it to stay like that so I don;t have to re-add it every time?

3) I believe SC allows to trade on the CFD this way, but the chart that is displaying is the SPY ETF, which is slightly different, which affects my exact price at which I trade. Is there away I can chart the CFD itself?
[2019-03-08 16:12:44]
arruga - Posts: 84
Hi
I got a notification of reply by email, but nothing here?? strange
[2019-03-08 16:23:42]
Sierra Chart Engineering - Posts: 72106
We hid the post. Basically we were complaining about interactive brokers garbage and to give us a chance to get to their garbage.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-03-08 19:05:58]
arruga - Posts: 84
I'm sorry, I don't get it... my questions above can not be addressed by SC as it's an IB problem? all of them? is that it?
[2019-03-09 00:31:05]
Sierra Chart Engineering - Posts: 72106
1. This is not something that should be a problem, even when using a different Trade and Current Quote Symbol. Check the order in the Trade Orders list:
https://www.sierrachart.com/index.php?page=doc/TradeStatusWindows.html#TradeOrders

Make sure the order has the same Symbol and trade account as the chart. For more information, refer to:
https://www.sierrachart.com/index.php?page=doc/ChartTrading.html#ViewingOrdersOnTheChart

2. We added a new step here to explain how to solve this:
https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#AccessingMarketDataForCFDSymbols

3. Well obviously that's not the case. You need to ask Interactive Brokers this question.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-03-09 02:12:33
[2019-03-14 10:33:50]
arruga - Posts: 84
w/r to the answer to 2)

I got the CFD's for two symbols:

underlyings: SPY and USO
If I type on the quoteboard SPY and USO, I do get the chart and following the method above I can get to trade the CFDs on these just fine.
However, if I were to try and find these underlyings from the symbols list under find symbol, I can not find them.
Nor can I add the CFD symbols under symbol settings so it's automatically loaded as per your answer (2) above, as these symbols are not in the list.
How can I find the symbols in the list so I can add the CFD setting to load automatically?
[2019-03-15 17:49:35]
Sierra Chart Engineering - Posts: 72106
You need to manually add those symbols into the Global Symbol settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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