Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 11 May 2024 02:52:10 +0000
Platform Frozen
View Count: 694
| [2018-12-31 16:43:42] |
| User907092 - Posts: 1 |
|
Platform is frozen and I can not do anything. This chart book used to be active until i changed few charts from 10 ticks to 2 ticks
Date Time Of Last Edit: 2018-12-31 16:44:08
|
| [2018-12-31 18:24:04] |
| |
|
Refer to the different subsections on this page: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often And specifically to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or m It is best to start with the new Chartbook until you can spend time to see what the problem with the existing Chartbook is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-02 01:46:58] |
| vascorusello - Posts: 23 |
|
I have tried everything and created a new chart book with less charts but still the same issues
|
| [2019-01-02 19:27:41] |
| |
|
We can only refer you to this help topic: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-02 19:27:50
|
| [2019-01-02 20:09:37] |
| vascorusello - Posts: 23 |
|
Ok, As I have mentioned before I have tried all these, which took all day to troubleshoot. Is there any other was i can do to fix my platform DO you have 1 on 1 session or any other way to fix this issue ? |
| [2019-01-02 20:32:09] |
| |
|
There must be some particular setting or study configuration you are doing which is causing a problem. So the first thing to do is to avoid that. And/or start a new Chartbook. Remote assistance is available for a charge of 75 cents per minute. If you would like to proceed, add credit to your account: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit And let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-02 22:11:02
|
To post a message in this thread, you need to log in with your Sierra Chart account: