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Direct MessagesDate/Time: Fri, 19 Apr 2024 12:55:47 +0000
Unable to open a chart (find symbol)
View Count: 877
| [2018-12-21 15:28:13] |
| SvenSon - Posts: 17 |
|
Dear Sierra Chart team. Below you can see that if I try to open a chart for example Gold Futures, it says "Caught an unhandled exception in c_Chart" which can be found at the very bottom of the log. Thanks a lot in advance. Sincerly Reading Internal Order ID file. | 2018-12-21 09:13:27 Reading Trade Orders file. | 2018-12-21 09:13:27 Reading Trade Positions file. | 2018-12-21 09:13:27 Account Balance file. | 2018-12-21 09:13:27 Listening on UDP port 22904. | 2018-12-21 09:13:27 Software version: 1852 64-bit | 2018-12-21 09:13:27 Usage end date: 2019-01-04 | 2018-12-21 09:13:27 Enabled for: Advanced Features. | 2018-12-21 09:13:27 Enabled for: Advanced Features 2. | 2018-12-21 09:13:27 Enabled for: Sierra Chart Historical Data Service. | 2018-12-21 09:13:27 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-12-21 09:13:27 Current selected Data/Trading service: CQG WebAPI | 2018-12-21 09:13:27 Chart Update Interval: 500 | 2018-12-21 09:13:27 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-12-21 09:13:27 2018-12-21 09:13:26 Local computer time | 2018-12-21 09:13:27 2018-12-21 08:13:26 Local computer time in UTC | 2018-12-21 09:13:27 2018-12-21 09:13:26 Local computer time in SC Time Zone | 2018-12-21 09:13:27 2018-12-21 08:13:25 Server time in UTC | 2018-12-21 09:13:27 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-12-21 09:13:27 Program path: C:\SierraChart\ | 2018-12-21 09:13:27 Data Files path: C:\SierraChart\Data\ | 2018-12-21 09:13:27 OS Version Number: 10.0 | 2018-12-21 09:13:27 Locale Setting: C | 2018-12-21 09:13:27 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2018-12-21 09:13:27 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2018-12-21 09:13:27 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-12-21 09:13:27 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-12-21 09:13:27 Symbol settings MD5 received. Request ID: 1. | 2018-12-21 09:13:27 Requested symbol settings for service code cqg. Request ID: 2. Overwrite = on. | 2018-12-21 09:13:27 Received 5 login tokens. | 2018-12-21 09:13:27 Symbol settings received. Request ID: 2. | 2018-12-21 09:13:28 Processed 1279 symbol settings. | 2018-12-21 09:13:28 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-12-21 09:13:29 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-12-21 09:13:29 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-12-21 09:13:31 HTTPS login.sierrachart.com:443 (1) | Max send buffers used during socket life: 2 | 2018-12-21 09:13:31 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-12-21 09:13:31 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 09:13:31 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-12-21 09:13:31 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-12-21 09:13:32 CQG WebSocket | Connecting to WebSocket server. | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Max send buffers used during socket life: 2 | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-12-21 09:13:32 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2018-12-21 09:13:32 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.32. | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-12-21 09:13:33 HTTPS www.sierrachart.com:443 (4) | Max send buffers used during socket life: 2 | 2018-12-21 09:13:33 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-12-21 09:13:33 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 09:13:33 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-12-21 09:13:33 CQG WebSocket | Opening WebSocket. | 2018-12-21 09:13:33 CQG WebSocket | Sending WebSocket handshake. | 2018-12-21 09:13:33 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-12-21 09:13:33 CQG WebSocket | Header line. Connection: upgrade | 2018-12-21 09:13:33 CQG WebSocket | Header line. Sec-WebSocket-Accept: LVVSC/Jfp8YelEF0qmfqgpd4iA0= | 2018-12-21 09:13:33 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-12-21 09:13:33 CQG WebSocket | Header line. Upgrade: websocket | 2018-12-21 09:13:33 CQG WebSocket | Header line. | 2018-12-21 09:13:33 CQG WebSocket | Web socket state is now open. | 2018-12-21 09:13:33 CQG WebAPI | WebSocket connected. | 2018-12-21 09:13:33 CQG WebAPI | Sending market data logon message. | 2018-12-21 09:13:33 CQG WebAPI | Base Time: 2018-12-14T22:18:34. 2018-12-14 22:18:34 | 2018-12-21 09:13:33 CQG WebAPI | Logon successful. Session Token = AIhSuYVM6DRfrSs2zzFIrZOSnf3v7ayWr5OKHePnnjYmnAPmNHLUo5JYCQ9luUkr69BoRdUKHBG | 2018-12-21 09:13:33 CQG WebAPI | Connected to data and trading server. | 2018-12-21 09:13:33 CQG WebAPI | Sending Trade Accounts request message. | 2018-12-21 09:13:33 CQG WebAPI | Brokerage name: SierraDemo. Account Name: DEMOSIERRA238 | 2018-12-21 09:13:34 CQG WebAPI | Sending collateral subscribe request. | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Max send buffers used during socket life: 2 | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-12-21 09:13:34 CQG WebAPI | Sending positions subscribe request. RequestID: 376511 | 2018-12-21 09:13:38 CQG WebAPI | Sending orders subscribe request. RequestID=376512 | 2018-12-21 09:13:38 F.US.GCEG19 1 Min #1 | Reloading chart. | 2018-12-21 09:13:53 CQG WebAPI | Starting real-time market data updates for: F.US.GCEG19. ID: 1 | 2018-12-21 09:13:54 CQG WebAPI | Sending symbol resolution request for F.US.GCEG19. ID: 376513 | 2018-12-21 09:13:54 CQG WebAPI | Requesting market data for | 2018-12-21 09:13:54 CQG WebAPI | Requesting security definition data for: F.US.GCEG19. ID: 1 | 2018-12-21 09:13:54 Intraday data recording state for symbol F.US.GCEG19 is set to download 'Pending'. | 2018-12-21 09:13:54 Delaying start of download for F.US.GCEG19 | 2018-12-21 09:13:54 | Caught an unhandled exception in AsyncWindowProc. Message: 1024, wParam: 0, lParam: 0. | 2018-12-21 09:13:54 * CQG WebAPI | Received symbol resolution report for symbol F.US.GCEG19. Search Symbol: F.US.GCEG19. Request ID: 376513. Contract ID: 1. | 2018-12-21 09:13:54 CQG WebAPI | Requesting market data for F.US.GCEG19 | 2018-12-21 09:13:54 CQG WebAPI | Market data subscription for was unsuccessful. Text: Contract was not found. | 2018-12-21 09:13:54 HD Request # 2 | Downloading Intraday chart data for F.US.GCEG19 to the file F.US.GCEG19.scid. Service: cqg | 2018-12-21 09:13:58 HD Request # 2 | Download start date-time: 2018-12-20 14:21:58.000 | 2018-12-21 09:13:58 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-12-21 09:13:58 F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:13:58 * Socket (2) | Creating socket. | 2018-12-21 09:13:59 Socket (2) | Connecting to IP: 192.81.56.146. | 2018-12-21 09:13:59 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-12-21 09:13:59 HD Request # 2 | Sending historical data logon request message. | 2018-12-21 09:13:59 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-12-20 14:21:58. Record interval: 0. Symbol: F.US.GCEG19 | 2018-12-21 09:13:59 HD Request # 2 | Decompressing data. | 2018-12-21 09:13:59 HD Request # 2 | Receiving Intraday data for F.US.GCEG19 starting at 2018-12-20 14:21:58 | 2018-12-21 09:13:59 HD Request # 2 | Timestamp of first Intraday data file record written: 2018-12-20 14:22:01 | 2018-12-21 09:13:59 Socket (2) | Max send buffers used during socket life: 1 | 2018-12-21 09:14:00 Socket (2) | Signaling to core to close socket | 2018-12-21 09:14:00 Historical data download thread signaled to stop. | 2018-12-21 09:14:00 Socket (2) | Shutdown started. Waiting for graceful close. | 2018-12-21 09:14:00 HD Request # 2 | Received 149940 records from 2018-12-20 14:21:58 to 2018-12-21 09:13:56 (18.9 hours) and wrote 149936 records for F.US.GCEG19 | 2018-12-21 09:14:00 Added 2 Time and Sales records to Intraday data file for F.US.GCEG19 after download. | 2018-12-21 09:14:00 HD Request # 2 | Completion time: 1s | 2018-12-21 09:14:00 HD Request # 2 | Intraday data download complete for F.US.GCEG19. Unique request ID: 1 | 2018-12-21 09:14:00 Removed historical data download ID 1 | 2018-12-21 09:14:00 Real-time Intraday chart data file updates started for F.US.GCEG19 | 2018-12-21 09:14:00 Intraday chart data file opened for F.US.GCEG19 | 2018-12-21 09:14:00 F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:00 * Opened cached Intraday file: C:\SierraChart\Data\F.US.GCEG19.scid | 2018-12-21 09:14:00 Socket (2) | Socket gracefully closed by remote side. | 2018-12-21 09:14:00 Socket (2) | Closed. | 2018-12-21 09:14:00 F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:05 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:08 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:12 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:12 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:13 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:38 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:39 * F.US.EPZ18 1 Min #1 | Reloading chart. | 2018-12-21 09:15:02 F.US.EPZ18 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ18.scid | 2018-12-21 09:15:02 CQG WebAPI | Starting real-time market data updates for: F.US.EPZ18. ID: 2 | 2018-12-21 09:15:02 CQG WebAPI | Sending symbol resolution request for F.US.EPZ18. ID: 376514 | 2018-12-21 09:15:02 CQG WebAPI | Requesting market data for | 2018-12-21 09:15:02 CQG WebAPI | Requesting security definition data for: F.US.EPZ18. ID: 2 | 2018-12-21 09:15:02 Intraday data recording state for symbol F.US.EPZ18 is set to download 'Pending'. | 2018-12-21 09:15:02 Delaying start of download for F.US.EPZ18 | 2018-12-21 09:15:02 CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ18. Search Symbol: F.US.EPZ18. Request ID: 376514. Contract ID: 2. | 2018-12-21 09:15:02 CQG WebAPI | Requesting market data for F.US.EPZ18 | 2018-12-21 09:15:02 CQG WebAPI | Market data subscription for was unsuccessful. Text: Contract was not found. | 2018-12-21 09:15:02 HD Request # 3 | Downloading Intraday chart data for F.US.EPZ18 to the file F.US.EPZ18.scid. Service: cme | 2018-12-21 09:15:07 Compressing file: C:\SierraChart\Data\F.US.EPZ18.scid. This may take a while. | 2018-12-21 09:15:07 HD Request # 3 | Download start date-time: 2018-06-18 10:15:07.000 | 2018-12-21 09:15:07 HD Request # 3 | Using server: ds7.sierracharts.com port 10150 | 2018-12-21 09:15:07 Socket (2) | Creating socket. | 2018-12-21 09:15:08 Socket (2) | Connecting to IP: 8.18.161.133. | 2018-12-21 09:15:08 HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-12-21 09:15:08 HD Request # 3 | Sending historical data logon request message. | 2018-12-21 09:15:08 HD Request # 3 | Requesting Intraday data. Start date-time: 2018-06-18 10:15:07. Record interval: 0. Symbol: ESZ18 | 2018-12-21 09:15:08 HD Request # 3 | Decompressing data. | 2018-12-21 09:15:08 HD Request # 3 | Receiving Intraday data for F.US.EPZ18 starting at 2018-06-18 10:21:41 | 2018-12-21 09:15:08 HD Request # 3 | Timestamp of first Intraday data file record written: 2018-06-18 10:21:41 | 2018-12-21 09:15:08 Warning: Caught an exception during the processing of a timer event. Source: c_Chart::m_UpdateTimer | 2018-12-21 09:15:09 * F.US.EPZ18 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:15:17 * EURGBP 1 Min #1 | Reloading chart. | 2018-12-21 09:15:33 Using Bid/Ask average for last trade price for EURGBP | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Starting real-time market data updates for: EURGBP. ID: 3 | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2018-12-21 09:15:34 DTC Client socket (3) | Creating socket. | 2018-12-21 09:15:34 DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Requesting security definition data for: EURGBP. ID: 3 | 2018-12-21 09:15:34 Intraday data recording state for symbol EURGBP is set to download 'Pending'. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Connected to server. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Starting socket receive thread. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Sending logon request message. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Received logon response. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Successfully connected. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Trading is not supported. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURGBP | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Received security definition for symbol EURGBP | 2018-12-21 09:15:35 | Caught an unhandled exception in AsyncWindowProc. Message: 1024, wParam: 0, lParam: 0. | 2018-12-21 09:15:35 * EURGBP [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:15:40 * Socket (2) | Max send buffers used during socket life: 1 | 2018-12-21 09:17:16 Socket (2) | Signaling to core to close socket | 2018-12-21 09:17:16 Historical data download thread signaled to stop. | 2018-12-21 09:17:16 Socket (2) | Shutdown started. Waiting for graceful close. | 2018-12-21 09:17:16 HD Request # 3 | Received 56303111 records from 2018-06-18 10:21:41 to 2018-12-21 09:04:41 (186.0 days) and wrote 56303111 records for F.US.EPZ18 | 2018-12-21 09:17:16 Added 107 Time and Sales records to Intraday data file for F.US.EPZ18 after download. | 2018-12-21 09:17:16 HD Request # 3 | Completion time: 2m 8s | 2018-12-21 09:17:16 HD Request # 3 | Intraday data download complete for F.US.EPZ18. Unique request ID: 2 | 2018-12-21 09:17:16 Removed historical data download ID 2 | 2018-12-21 09:17:16 Real-time Intraday chart data file updates started for F.US.EPZ18 | 2018-12-21 09:17:16 Intraday chart data file opened for F.US.EPZ18 | 2018-12-21 09:17:16 HD Request # 4 | Downloading Intraday chart data for EURGBP to the file EURGBP.scid. Service: fxcm | 2018-12-21 09:17:16 HD Request # 4 | Download start date-time: 2018-12-20 11:41:25.000 | 2018-12-21 09:17:16 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2018-12-21 09:17:16 EURGBP [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:17:16 * Socket (4) | Creating socket. | 2018-12-21 09:17:16 Socket (4) | Connecting to IP: 65.182.172.42. | 2018-12-21 09:17:16 Socket (2) | Socket gracefully closed by remote side. | 2018-12-21 09:17:16 Socket (2) | Closed. | 2018-12-21 09:17:16 HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-12-21 09:17:16 HD Request # 4 | Sending historical data logon request message. | 2018-12-21 09:17:16 HD Request # 4 | Requesting Intraday data. Start date-time: 2018-12-20 11:41:25. Record interval: 0. Symbol: EURGBP | 2018-12-21 09:17:16 HD Request # 4 | Decompressing data. | 2018-12-21 09:17:16 HD Request # 4 | Receiving Intraday data for EURGBP starting at 2018-12-20 11:41:29 | 2018-12-21 09:17:17 HD Request # 4 | Timestamp of first Intraday data file record written: 2018-12-20 11:41:29 | 2018-12-21 09:17:17 Socket (4) | Max send buffers used during socket life: 1 | 2018-12-21 09:17:18 Socket (4) | Signaling to core to close socket | 2018-12-21 09:17:18 Historical data download thread signaled to stop. | 2018-12-21 09:17:18 Socket (4) | Shutdown started. Waiting for graceful close. | 2018-12-21 09:17:18 HD Request # 4 | Received 272417 records from 2018-12-20 11:41:29 to 2018-12-21 09:17:15 (21.6 hours) and wrote 272417 records for EURGBP | 2018-12-21 09:17:18 Added 4 Time and Sales records to Intraday data file for EURGBP after download. | 2018-12-21 09:17:18 HD Request # 4 | Completion time: 2s | 2018-12-21 09:17:18 HD Request # 4 | Intraday data download complete for EURGBP. Unique request ID: 3 | 2018-12-21 09:17:18 Removed historical data download ID 3 | 2018-12-21 09:17:18 Real-time Intraday chart data file updates started for EURGBP | 2018-12-21 09:17:18 Intraday chart data file opened for EURGBP | 2018-12-21 09:17:18 EURGBP [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:17:18 * Socket (4) | Socket gracefully closed by remote side. | 2018-12-21 09:17:18 Socket (4) | Closed. | 2018-12-21 09:17:18 Opened cached Intraday file: C:\SierraChart\Data\EURGBP.scid | 2018-12-21 09:17:19 EURGBP [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:17:23 * Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ18.scid | 2018-12-21 09:17:28 |
| [2018-12-21 17:59:17] |
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This is going to be a Windows 10 issue. We do not think we can solve this. Try using another computer. We really cannot help with this. The Windows platform is becoming an unstable platform.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-21 18:29:02] |
| User972321 - Posts: 4 |
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Did you also do feature update to Windows 10, version 1809 ? I am facing the same issue after this windows update.
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| [2018-12-21 19:09:57] |
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Upon further review this could be a problem related to a change we made in Sierra Chart related to the font manager. We are going to revert that and see if it resolves the problem. This will be in release 1853 coming out in about a day. Also the basis of our response at post #2 is a similar issue we saw about a year ago which we definitively concluded was happening at the operating system level. The cause of this particular issue though could be different. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-21 19:34:17] |
| User972321 - Posts: 4 |
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Version 1849 is working fine even with the latest windows update. Thanks for your great work.
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| [2018-12-21 19:52:12] |
| SvenSon - Posts: 17 |
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This is just weird, because yesterday I installed it from scratch and I am on the trial and it worked fine until this error log appeared all the sudden.
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| [2018-12-21 21:32:23] |
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We think we found the problem. This is not graphics related and is not an operating system problem. We were mistaken about that. We will have a new release out in about an hour. Look for version 1853.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-22 08:33:57] |
| SvenSon - Posts: 17 |
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Everything works fine now. I think post can be closed. I wish you all merry christmas and a peaceful time with your family. |
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