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Direct MessagesDate/Time: Thu, 02 May 2024 15:55:16 +0000
Post From: Unable to open a chart (find symbol)
| [2018-12-21 15:28:13] |
| SvenSon - Posts: 17 |
|
Dear Sierra Chart team. Below you can see that if I try to open a chart for example Gold Futures, it says "Caught an unhandled exception in c_Chart" which can be found at the very bottom of the log. Thanks a lot in advance. Sincerly Reading Internal Order ID file. | 2018-12-21 09:13:27 Reading Trade Orders file. | 2018-12-21 09:13:27 Reading Trade Positions file. | 2018-12-21 09:13:27 Account Balance file. | 2018-12-21 09:13:27 Listening on UDP port 22904. | 2018-12-21 09:13:27 Software version: 1852 64-bit | 2018-12-21 09:13:27 Usage end date: 2019-01-04 | 2018-12-21 09:13:27 Enabled for: Advanced Features. | 2018-12-21 09:13:27 Enabled for: Advanced Features 2. | 2018-12-21 09:13:27 Enabled for: Sierra Chart Historical Data Service. | 2018-12-21 09:13:27 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-12-21 09:13:27 Current selected Data/Trading service: CQG WebAPI | 2018-12-21 09:13:27 Chart Update Interval: 500 | 2018-12-21 09:13:27 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-12-21 09:13:27 2018-12-21 09:13:26 Local computer time | 2018-12-21 09:13:27 2018-12-21 08:13:26 Local computer time in UTC | 2018-12-21 09:13:27 2018-12-21 09:13:26 Local computer time in SC Time Zone | 2018-12-21 09:13:27 2018-12-21 08:13:25 Server time in UTC | 2018-12-21 09:13:27 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-12-21 09:13:27 Program path: C:\SierraChart\ | 2018-12-21 09:13:27 Data Files path: C:\SierraChart\Data\ | 2018-12-21 09:13:27 OS Version Number: 10.0 | 2018-12-21 09:13:27 Locale Setting: C | 2018-12-21 09:13:27 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2018-12-21 09:13:27 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2018-12-21 09:13:27 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-12-21 09:13:27 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-12-21 09:13:27 Symbol settings MD5 received. Request ID: 1. | 2018-12-21 09:13:27 Requested symbol settings for service code cqg. Request ID: 2. Overwrite = on. | 2018-12-21 09:13:27 Received 5 login tokens. | 2018-12-21 09:13:27 Symbol settings received. Request ID: 2. | 2018-12-21 09:13:28 Processed 1279 symbol settings. | 2018-12-21 09:13:28 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-12-21 09:13:29 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-12-21 09:13:29 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-12-21 09:13:31 HTTPS login.sierrachart.com:443 (1) | Max send buffers used during socket life: 2 | 2018-12-21 09:13:31 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-12-21 09:13:31 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 09:13:31 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-12-21 09:13:31 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-12-21 09:13:32 CQG WebSocket | Connecting to WebSocket server. | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Max send buffers used during socket life: 2 | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-12-21 09:13:32 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2018-12-21 09:13:32 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.32. | 2018-12-21 09:13:32 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-12-21 09:13:33 HTTPS www.sierrachart.com:443 (4) | Max send buffers used during socket life: 2 | 2018-12-21 09:13:33 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-12-21 09:13:33 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 09:13:33 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-12-21 09:13:33 CQG WebSocket | Opening WebSocket. | 2018-12-21 09:13:33 CQG WebSocket | Sending WebSocket handshake. | 2018-12-21 09:13:33 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-12-21 09:13:33 CQG WebSocket | Header line. Connection: upgrade | 2018-12-21 09:13:33 CQG WebSocket | Header line. Sec-WebSocket-Accept: LVVSC/Jfp8YelEF0qmfqgpd4iA0= | 2018-12-21 09:13:33 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-12-21 09:13:33 CQG WebSocket | Header line. Upgrade: websocket | 2018-12-21 09:13:33 CQG WebSocket | Header line. | 2018-12-21 09:13:33 CQG WebSocket | Web socket state is now open. | 2018-12-21 09:13:33 CQG WebAPI | WebSocket connected. | 2018-12-21 09:13:33 CQG WebAPI | Sending market data logon message. | 2018-12-21 09:13:33 CQG WebAPI | Base Time: 2018-12-14T22:18:34. 2018-12-14 22:18:34 | 2018-12-21 09:13:33 CQG WebAPI | Logon successful. Session Token = AIhSuYVM6DRfrSs2zzFIrZOSnf3v7ayWr5OKHePnnjYmnAPmNHLUo5JYCQ9luUkr69BoRdUKHBG | 2018-12-21 09:13:33 CQG WebAPI | Connected to data and trading server. | 2018-12-21 09:13:33 CQG WebAPI | Sending Trade Accounts request message. | 2018-12-21 09:13:33 CQG WebAPI | Brokerage name: SierraDemo. Account Name: DEMOSIERRA238 | 2018-12-21 09:13:34 CQG WebAPI | Sending collateral subscribe request. | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Max send buffers used during socket life: 2 | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-12-21 09:13:34 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-12-21 09:13:34 CQG WebAPI | Sending positions subscribe request. RequestID: 376511 | 2018-12-21 09:13:38 CQG WebAPI | Sending orders subscribe request. RequestID=376512 | 2018-12-21 09:13:38 F.US.GCEG19 1 Min #1 | Reloading chart. | 2018-12-21 09:13:53 CQG WebAPI | Starting real-time market data updates for: F.US.GCEG19. ID: 1 | 2018-12-21 09:13:54 CQG WebAPI | Sending symbol resolution request for F.US.GCEG19. ID: 376513 | 2018-12-21 09:13:54 CQG WebAPI | Requesting market data for | 2018-12-21 09:13:54 CQG WebAPI | Requesting security definition data for: F.US.GCEG19. ID: 1 | 2018-12-21 09:13:54 Intraday data recording state for symbol F.US.GCEG19 is set to download 'Pending'. | 2018-12-21 09:13:54 Delaying start of download for F.US.GCEG19 | 2018-12-21 09:13:54 | Caught an unhandled exception in AsyncWindowProc. Message: 1024, wParam: 0, lParam: 0. | 2018-12-21 09:13:54 * CQG WebAPI | Received symbol resolution report for symbol F.US.GCEG19. Search Symbol: F.US.GCEG19. Request ID: 376513. Contract ID: 1. | 2018-12-21 09:13:54 CQG WebAPI | Requesting market data for F.US.GCEG19 | 2018-12-21 09:13:54 CQG WebAPI | Market data subscription for was unsuccessful. Text: Contract was not found. | 2018-12-21 09:13:54 HD Request # 2 | Downloading Intraday chart data for F.US.GCEG19 to the file F.US.GCEG19.scid. Service: cqg | 2018-12-21 09:13:58 HD Request # 2 | Download start date-time: 2018-12-20 14:21:58.000 | 2018-12-21 09:13:58 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-12-21 09:13:58 F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:13:58 * Socket (2) | Creating socket. | 2018-12-21 09:13:59 Socket (2) | Connecting to IP: 192.81.56.146. | 2018-12-21 09:13:59 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-12-21 09:13:59 HD Request # 2 | Sending historical data logon request message. | 2018-12-21 09:13:59 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-12-20 14:21:58. Record interval: 0. Symbol: F.US.GCEG19 | 2018-12-21 09:13:59 HD Request # 2 | Decompressing data. | 2018-12-21 09:13:59 HD Request # 2 | Receiving Intraday data for F.US.GCEG19 starting at 2018-12-20 14:21:58 | 2018-12-21 09:13:59 HD Request # 2 | Timestamp of first Intraday data file record written: 2018-12-20 14:22:01 | 2018-12-21 09:13:59 Socket (2) | Max send buffers used during socket life: 1 | 2018-12-21 09:14:00 Socket (2) | Signaling to core to close socket | 2018-12-21 09:14:00 Historical data download thread signaled to stop. | 2018-12-21 09:14:00 Socket (2) | Shutdown started. Waiting for graceful close. | 2018-12-21 09:14:00 HD Request # 2 | Received 149940 records from 2018-12-20 14:21:58 to 2018-12-21 09:13:56 (18.9 hours) and wrote 149936 records for F.US.GCEG19 | 2018-12-21 09:14:00 Added 2 Time and Sales records to Intraday data file for F.US.GCEG19 after download. | 2018-12-21 09:14:00 HD Request # 2 | Completion time: 1s | 2018-12-21 09:14:00 HD Request # 2 | Intraday data download complete for F.US.GCEG19. Unique request ID: 1 | 2018-12-21 09:14:00 Removed historical data download ID 1 | 2018-12-21 09:14:00 Real-time Intraday chart data file updates started for F.US.GCEG19 | 2018-12-21 09:14:00 Intraday chart data file opened for F.US.GCEG19 | 2018-12-21 09:14:00 F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:00 * Opened cached Intraday file: C:\SierraChart\Data\F.US.GCEG19.scid | 2018-12-21 09:14:00 Socket (2) | Socket gracefully closed by remote side. | 2018-12-21 09:14:00 Socket (2) | Closed. | 2018-12-21 09:14:00 F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:05 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:08 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:12 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:12 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:13 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:38 * F.US.GCEG19 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:14:39 * F.US.EPZ18 1 Min #1 | Reloading chart. | 2018-12-21 09:15:02 F.US.EPZ18 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPZ18.scid | 2018-12-21 09:15:02 CQG WebAPI | Starting real-time market data updates for: F.US.EPZ18. ID: 2 | 2018-12-21 09:15:02 CQG WebAPI | Sending symbol resolution request for F.US.EPZ18. ID: 376514 | 2018-12-21 09:15:02 CQG WebAPI | Requesting market data for | 2018-12-21 09:15:02 CQG WebAPI | Requesting security definition data for: F.US.EPZ18. ID: 2 | 2018-12-21 09:15:02 Intraday data recording state for symbol F.US.EPZ18 is set to download 'Pending'. | 2018-12-21 09:15:02 Delaying start of download for F.US.EPZ18 | 2018-12-21 09:15:02 CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ18. Search Symbol: F.US.EPZ18. Request ID: 376514. Contract ID: 2. | 2018-12-21 09:15:02 CQG WebAPI | Requesting market data for F.US.EPZ18 | 2018-12-21 09:15:02 CQG WebAPI | Market data subscription for was unsuccessful. Text: Contract was not found. | 2018-12-21 09:15:02 HD Request # 3 | Downloading Intraday chart data for F.US.EPZ18 to the file F.US.EPZ18.scid. Service: cme | 2018-12-21 09:15:07 Compressing file: C:\SierraChart\Data\F.US.EPZ18.scid. This may take a while. | 2018-12-21 09:15:07 HD Request # 3 | Download start date-time: 2018-06-18 10:15:07.000 | 2018-12-21 09:15:07 HD Request # 3 | Using server: ds7.sierracharts.com port 10150 | 2018-12-21 09:15:07 Socket (2) | Creating socket. | 2018-12-21 09:15:08 Socket (2) | Connecting to IP: 8.18.161.133. | 2018-12-21 09:15:08 HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-12-21 09:15:08 HD Request # 3 | Sending historical data logon request message. | 2018-12-21 09:15:08 HD Request # 3 | Requesting Intraday data. Start date-time: 2018-06-18 10:15:07. Record interval: 0. Symbol: ESZ18 | 2018-12-21 09:15:08 HD Request # 3 | Decompressing data. | 2018-12-21 09:15:08 HD Request # 3 | Receiving Intraday data for F.US.EPZ18 starting at 2018-06-18 10:21:41 | 2018-12-21 09:15:08 HD Request # 3 | Timestamp of first Intraday data file record written: 2018-06-18 10:21:41 | 2018-12-21 09:15:08 Warning: Caught an exception during the processing of a timer event. Source: c_Chart::m_UpdateTimer | 2018-12-21 09:15:09 * F.US.EPZ18 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:15:17 * EURGBP 1 Min #1 | Reloading chart. | 2018-12-21 09:15:33 Using Bid/Ask average for last trade price for EURGBP | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Starting real-time market data updates for: EURGBP. ID: 3 | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2018-12-21 09:15:34 DTC Client socket (3) | Creating socket. | 2018-12-21 09:15:34 DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Requesting security definition data for: EURGBP. ID: 3 | 2018-12-21 09:15:34 Intraday data recording state for symbol EURGBP is set to download 'Pending'. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Connected to server. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Starting socket receive thread. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Sending logon request message. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Received logon response. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Successfully connected. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Trading is not supported. | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURGBP | 2018-12-21 09:15:34 SC DTC Data with Market Depth | Received security definition for symbol EURGBP | 2018-12-21 09:15:35 | Caught an unhandled exception in AsyncWindowProc. Message: 1024, wParam: 0, lParam: 0. | 2018-12-21 09:15:35 * EURGBP [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:15:40 * Socket (2) | Max send buffers used during socket life: 1 | 2018-12-21 09:17:16 Socket (2) | Signaling to core to close socket | 2018-12-21 09:17:16 Historical data download thread signaled to stop. | 2018-12-21 09:17:16 Socket (2) | Shutdown started. Waiting for graceful close. | 2018-12-21 09:17:16 HD Request # 3 | Received 56303111 records from 2018-06-18 10:21:41 to 2018-12-21 09:04:41 (186.0 days) and wrote 56303111 records for F.US.EPZ18 | 2018-12-21 09:17:16 Added 107 Time and Sales records to Intraday data file for F.US.EPZ18 after download. | 2018-12-21 09:17:16 HD Request # 3 | Completion time: 2m 8s | 2018-12-21 09:17:16 HD Request # 3 | Intraday data download complete for F.US.EPZ18. Unique request ID: 2 | 2018-12-21 09:17:16 Removed historical data download ID 2 | 2018-12-21 09:17:16 Real-time Intraday chart data file updates started for F.US.EPZ18 | 2018-12-21 09:17:16 Intraday chart data file opened for F.US.EPZ18 | 2018-12-21 09:17:16 HD Request # 4 | Downloading Intraday chart data for EURGBP to the file EURGBP.scid. Service: fxcm | 2018-12-21 09:17:16 HD Request # 4 | Download start date-time: 2018-12-20 11:41:25.000 | 2018-12-21 09:17:16 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2018-12-21 09:17:16 EURGBP [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:17:16 * Socket (4) | Creating socket. | 2018-12-21 09:17:16 Socket (4) | Connecting to IP: 65.182.172.42. | 2018-12-21 09:17:16 Socket (2) | Socket gracefully closed by remote side. | 2018-12-21 09:17:16 Socket (2) | Closed. | 2018-12-21 09:17:16 HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-12-21 09:17:16 HD Request # 4 | Sending historical data logon request message. | 2018-12-21 09:17:16 HD Request # 4 | Requesting Intraday data. Start date-time: 2018-12-20 11:41:25. Record interval: 0. Symbol: EURGBP | 2018-12-21 09:17:16 HD Request # 4 | Decompressing data. | 2018-12-21 09:17:16 HD Request # 4 | Receiving Intraday data for EURGBP starting at 2018-12-20 11:41:29 | 2018-12-21 09:17:17 HD Request # 4 | Timestamp of first Intraday data file record written: 2018-12-20 11:41:29 | 2018-12-21 09:17:17 Socket (4) | Max send buffers used during socket life: 1 | 2018-12-21 09:17:18 Socket (4) | Signaling to core to close socket | 2018-12-21 09:17:18 Historical data download thread signaled to stop. | 2018-12-21 09:17:18 Socket (4) | Shutdown started. Waiting for graceful close. | 2018-12-21 09:17:18 HD Request # 4 | Received 272417 records from 2018-12-20 11:41:29 to 2018-12-21 09:17:15 (21.6 hours) and wrote 272417 records for EURGBP | 2018-12-21 09:17:18 Added 4 Time and Sales records to Intraday data file for EURGBP after download. | 2018-12-21 09:17:18 HD Request # 4 | Completion time: 2s | 2018-12-21 09:17:18 HD Request # 4 | Intraday data download complete for EURGBP. Unique request ID: 3 | 2018-12-21 09:17:18 Removed historical data download ID 3 | 2018-12-21 09:17:18 Real-time Intraday chart data file updates started for EURGBP | 2018-12-21 09:17:18 Intraday chart data file opened for EURGBP | 2018-12-21 09:17:18 EURGBP [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:17:18 * Socket (4) | Socket gracefully closed by remote side. | 2018-12-21 09:17:18 Socket (4) | Closed. | 2018-12-21 09:17:18 Opened cached Intraday file: C:\SierraChart\Data\EURGBP.scid | 2018-12-21 09:17:19 EURGBP [M] 1 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2018-12-21 09:17:23 * Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ18.scid | 2018-12-21 09:17:28 |