Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 19 May 2024 00:29:01 +0000
SC isn't displaying Fri data following contract join data rollover
View Count: 625
| [2018-12-17 14:21:20] |
| nth - Posts: 46 |
|
According to data vendor, there are no issues with their data and the YMH19 data is there, it's complete and available for download. Any ideas? Thx, nth |
| [2018-12-17 17:05:56] |
| nth - Posts: 46 |
|
Deleted YMH19.scid to start over. Now the data for today starts when I make the file and no history for today back to Sunday trade? Current Data Status: I have intraday history through Thursday 12/13, nothing for Friday 12/14, Sunday 12/6 trade starts and ends as expected, and today's data for a 5 minute bar chart starts about 9:50am MST is Arizona, USA. No data prior to 9:50??? Any help would be appreciated. Thx, nth |
| [2018-12-17 19:53:34] |
| |
|
First of all, you are using a service which we no longer provide support for. This is the old Barchart connection. You really should get off of that connection. Nevertheless, follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-17 19:53:48
|
| [2018-12-18 16:24:11] |
| nth - Posts: 46 |
|
My apologies if this is a duplicate. I thought I posted this log yesterday but I don't see it here now... so one more time. And for what it's worth I see the same missing data issues for other intraday charts: $SPX, ESH19, $NASX, CBOE, $VIX Software version: 1713 32-bit | 2018-12-17 13:16:09 Usage end date: 2019-02-26 | 2018-12-17 13:16:09 Enabled for: Advanced Features. | 2018-12-17 13:16:09 Enabled for: Sierra Chart Historical Data Service. | 2018-12-17 13:16:09 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-12-17 13:16:09 Current selected Data/Trading service: Barchart Data | 2018-12-17 13:16:09 Chart Update Interval: 500 | 2018-12-17 13:16:09 Time Zone: -07:00:00 (MST-07) | 2018-12-17 13:16:09 2018-12-17 13:16:09 Local computer time | 2018-12-17 13:16:09 2018-12-17 20:16:09 Local computer time in UTC | 2018-12-17 13:16:09 2018-12-17 13:16:09 Local computer time in SC Time Zone | 2018-12-17 13:16:09 2018-12-17 15:56:13 Server time in UTC | 2018-12-17 13:16:09 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-12-17 13:16:09 Program path: C:\SierraChart\ | 2018-12-17 13:16:09 Data Files path: C:\SierraChart\Data\ | 2018-12-17 13:16:09 OS Version Number: 10.0 | 2018-12-17 13:16:09 Locale Setting: C | 2018-12-17 13:16:09 Intraday data recording state for symbol YMH19 is set to download 'Pending'. | 2018-12-17 13:16:23 HD Request # 44 | Downloading Intraday chart data for YMH19 to the file YMH19.scid. Service: ddf | 2018-12-17 13:16:23 HD Request # 44 | Download start date-time: 2018-12-13 07:29:59.000 | 2018-12-17 13:16:23 HD Request # 44 | Disabling Intraday chart updating for symbol during historical data download. | 2018-12-17 13:16:23 HD Request # 44 | Using user Barchart Historical data account. | 2018-12-17 13:16:23 HD Request # 44 | Requesting historical Intraday Tick data for YMH19 starting at 2018-12-13 08:29:59 (Exchange time). | 2018-12-17 13:16:23 HTTPS connection to historicaldata.sierrachart.com:443 (284) | Creating socket. Using TLS 1.2. | 2018-12-17 13:16:23 HTTPS connection to historicaldata.sierrachart.com:443 (284) | Connecting to IP: 88.99.0.216. | 2018-12-17 13:16:23 HD Request # 44 | Receiving Intraday data for YMH19 starting at 2018-12-13 07:30:00 | 2018-12-17 13:17:15 HD Request # 44 | Truncating file to starting date-time of 2018-12-13 07:30:00 | 2018-12-17 13:17:15 HD Request # 44 | Timestamp of first Intraday data file record written: 2018-12-13 07:30:00 | 2018-12-17 13:17:15 HD Request # 44 | Requesting historical Intraday Tick data for YMH19 starting at 2018-12-14 00:00:00 (Exchange time). | 2018-12-17 13:17:15 HD Request # 44 | Requesting historical Intraday Tick data for YMH19 starting at 2018-12-15 00:00:00 (Exchange time). | 2018-12-17 13:18:15 HD Request # 44 | Requesting historical Intraday Tick data for YMH19 starting at 2018-12-16 00:00:00 (Exchange time). | 2018-12-17 13:18:17 HD Request # 44 | Requesting historical Intraday Tick data for YMH19 starting at 2018-12-17 00:00:00 (Exchange time). | 2018-12-17 13:18:29 HD Request # 44 | Received 44858 records from 2018-12-13 07:30:00 to 2018-12-16 22:59:58 (3.6 days) and wrote 44858 records for YMH19 | 2018-12-17 13:19:29 HD Request # 44 | Completion time: 3m 6s | 2018-12-17 13:19:29 HD Request # 44 | Intraday data download complete for YMH19. Unique request ID: 41 | 2018-12-17 13:19:29 Removed historical data download ID 41 | 2018-12-17 13:19:29 Real-time Intraday chart data file updates started for YMH19 | 2018-12-17 13:19:29 Opened cached Intraday file: C:\SierraChart\Data\YMH19.scid | 2018-12-17 13:19:29 Intraday chart data file opened for YMH19 | 2018-12-17 13:19:29 HD Request # 44 | Enabling Intraday chart updating for symbol. | 2018-12-17 13:19:29 YMH19 30 Min #18 | Flagging to reload Intraday data on download completion. | 2018-12-17 13:19:29 YMH19 30 Min #18 | Reloading chart. | 2018-12-17 13:19:29 |
| [2018-12-20 04:18:58] |
| |
|
We did test the historical data downloading from Barchart and we are not seeing any missing data: http://www.sierrachart.com/image.php?Image=1545278964190.png At this point we are declining support. You are using an unsupported service, and an older version. We simply are not willing to commit any further time to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: