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Direct MessagesDate/Time: Fri, 19 Apr 2024 00:28:14 +0000
Compact Chart Values Window Missing
View Count: 1536
| [2018-11-28 22:12:09] |
| jackw - Posts: 57 |
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Started about a week ago. I followed the instructions under: Chart Drawing Tools: Compact Tool Values Window Not Visible I checked Window | Show Compact Tool Values Window I selected Chart | Reset Child Windows I selected Window | Reset Windows Under Global Settings | Tool Settings I checked both: -> Save Compact Tool Values Window Position for Each Chart -> Keep Compact Tool Values Window Always Visible with Tool I still have no Compact Tool Values Window. Running version 1842. Date Time Of Last Edit: 2018-11-28 22:13:15
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| [2018-11-29 01:22:25] |
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Do Chart >> Reset Child Windows again. Select Tools >> Chart Values. And then left click on the chart to activate the tool. You should see the window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-29 01:22:42
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| [2018-11-29 01:46:14] |
| jackw - Posts: 57 |
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Still no Compact Tool Values Window.
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| [2018-11-29 16:21:14] |
| John - SC Support - Posts: 30953 |
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Is there a time that we can call you to see what might be going on?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-29 16:33:49] |
| jackw - Posts: 57 |
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I'm available anytime after 1:00pm EST. I'll be here until at least 5:00pm.
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| [2018-11-29 16:38:05] |
| John - SC Support - Posts: 30953 |
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We will give you a call this afternoon.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-29 18:50:47] |
| John - SC Support - Posts: 30953 |
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Can you please attach the Chartbook that is having the problem along with the Sierra3.cfg file to this thread. Your Sierra3.cfg file will be automatically added privately. To attach files, follow the instructions here: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-29 18:59:23] |
| jackw - Posts: 57 |
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I have attached one of my chartbooks. I don't believe the problem is in the chartbook, as it occurs in all of my chartbooks. Also attached is the sierra3.cfg file. As a test, I renamed the sierra3.cfg file and then opened Sierra Chart. Of course, I lost all my settings, but I was able to see the Compact Tools Value Window. So my guess is you'll find the problem in this file. |
Private File  ES 30-min.Cht - Attached On 2018-11-29 18:58:46 UTC - Size: 122.2 KB - 254 views |
| [2018-11-30 06:02:29] |
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Okay we see the problem. Will be resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-06 15:22:19] |
| User88894 - Posts: 4 |
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I am having the same problem. I am running 1849.
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| [2018-12-06 15:27:36] |
| jackw - Posts: 57 |
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I updated to 1849, then ran through the reset steps again, and my that solved the problem for me.
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| [2018-12-06 15:31:55] |
| User88894 - Posts: 4 |
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I tried that. I can get "chart values" window but not "tool values" window.
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| [2018-12-06 17:42:08] |
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Did you select both Window >> Reset Windows and Chart >> Reset Child Windows? And then try to reopen the Tool Values window through the Window menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-06 17:47:48] |
| User88894 - Posts: 4 |
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Yes, tried both. Tool values window still not visible.
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| [2018-12-06 22:32:17] |
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We see no reason why there would be a problem with this. We would like to give you a call and use remote assistance and look into this. Let us know when would be good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-06 22:32:27
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| [2018-12-06 23:57:42] |
| User88894 - Posts: 4 |
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I am in Pacific time zone. I can be reached until 9:00pm tonight (12/6) or tomorrow after 7:00am (12/7). I can also send chartbook if that helps.
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| [2018-12-07 17:14:05] |
| John - SC Support - Posts: 30953 |
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After selecting Window >> Reset Windows and then Chart >> Reset Child Windows the Tools Value Window was in the default location.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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