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Date/Time: Fri, 20 Apr 2018 03:01:41 +0000



Download Failed error

Support Request:
[2013-04-08 14:32:31]
User22396 - Posts: 186
never had this happen but keep getting download failed when I open any chartbook...I gives me most recent data but wont backfill anything since Friday afternoon...some charts work some dont

if I create a new chartbook it is hit or miss whether the data downloads

not sure if this is SC or IQfeed problem...running sc 961

thanks
[2013-04-08 16:22:21]
Sierra Chart Engineering - Posts: 59264
This sounds like a problem on the IQ Feed side. What you need to do is exit from the IQ Feed client software. To do this, right click on the DTN icon on your system taskbar and select Exit.

After this, Sierra Chart will automatically reconnect. If not select File >> Connect to Data Feed.

Follow the instructions here to retry the download:
http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-08 18:30:49]
User22396 - Posts: 186
thanks for the reply

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