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Date/Time: Mon, 27 Jun 2022 01:58:07 +0000

Download Failed error

View Count: 1368

[2013-04-08 14:32:31]
User22396 - Posts: 191
never had this happen but keep getting download failed when I open any chartbook...I gives me most recent data but wont backfill anything since Friday afternoon...some charts work some dont

if I create a new chartbook it is hit or miss whether the data downloads

not sure if this is SC or IQfeed problem...running sc 961

[2013-04-08 16:22:21]
Sierra Chart Engineering - Posts: 103469
This sounds like a problem on the IQ Feed side. What you need to do is exit from the IQ Feed client software. To do this, right click on the DTN icon on your system taskbar and select Exit.

After this, Sierra Chart will automatically reconnect. If not select File >> Connect to Data Feed.

Follow the instructions here to retry the download:
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-04-08 18:30:49]
User22396 - Posts: 191
thanks for the reply

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