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Direct MessagesDate/Time: Sun, 28 Apr 2024 01:19:59 +0000
disconnecting from IB
View Count: 793
| [2018-11-07 21:35:59] |
| User647862 - Posts: 2 |
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over the last week or so Sierra Charts continuously disconnects from my IB feed. I haven't changed either program setup. I am attaching a copy of a log from this afternoon, I have tried the suggestions in your support docs to no avail. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=23435 |
| [2018-11-08 09:41:42] |
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These are the problems: This symbol format is not valid. It is incomplete: Subscribing to market data for symbol WCP-OPT-20181116-8-C for trade position profit/loss. | 2018-11-07 15:48:20
Interactive Brokers | Starting real-time market data updates for: WCP-OPT-20181116-8-C. ID: 250 | 2018-11-07 15:48:20 Interactive Brokers | Subscribing to Symbol: (Using local symbol), SecurityType: OPT, Expiration: , Exchange: 20181116, Primary Exchange: , Currency: 8, Multiplier: C, CallPut: , Strike: , LocalSymbol: WCP, TradingClass: | 2018-11-07 15:48:20 It causes an error like this: Message from IB: Error validating request:-'bN' : cause - Currency 35 is not allowed. IB Error Code: 321. Request ID: 3. Symbol: AA-OPT-20181109-35-C. | 2018-11-07 15:48:20
We will fix this from our side. We will have a new release out in a day or two. You are also tracking too many symbols: Message from IB: Max rate of messages per second has been exceeded:max=50 rec=731 (1). IB Error Code: 100. Request ID: 1. Symbol: ES-201812-GLOBEX. | 2018-11-07 15:48:20
Maybe this relates to Sierra Chart subscribing to data for the profit/loss calculations.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-08 09:42:51
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| [2018-11-08 19:32:24] |
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We expect to have a new release coming out today which will solve the issues you are having with Interactive Brokers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-09 03:07:10] |
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We have these issues resolved. Follow the instructions here to update to the "Prerelease".: Software Download: Fast Update Let us know if you still see any disconnections to Interactive Brokers. We would expect not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-09 15:15:43] |
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From User: I'm afraid i don't think the latest update has corrected the issue https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=23481 Sierra Chart Support |
| [2018-11-09 17:09:27] |
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You are not running the latest prerelease. You need to update to the prerelease. You are running version 1837. You need 1838. Follow the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-09 17:49:50] |
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In version 1838 there is actually a new issue with symbol processing for Interactive Brokers which arose with the resolution of the prior problem, and this has now been resolved We are releasing version 1839. This will be out in about 10 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-09 23:28:56
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| [2018-11-09 18:27:41] |
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Version 1839 is now released. Update with Help >> Download Prerelease. Make sure you update to the prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-09 18:27:47
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| [2018-11-09 20:57:02] |
| User647862 - Posts: 2 |
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it's still not working correctly, I installed your latest prerelease version this afternoon
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Private File |
| [2018-11-09 23:27:44] |
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We see are running version 1839 now: Software version: 1839 32-bit | 2018-11-09 15:48:50 But the problem is different in this particular case: Interactive Brokers | Connecting to 127.0.0.1:7496 | 2018-11-09 15:51:03 Socket (1) | Creating socket. | 2018-11-09 15:51:03 Socket (1) | Connecting to IP: 127.0.0.1. | 2018-11-09 15:51:03 Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-11-09 15:51:04 * https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#IBResolvingConnectionIssue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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