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Direct MessagesDate/Time: Sun, 05 May 2024 22:33:23 +0000
Connection Issue
View Count: 697
| [2018-11-06 19:03:18] |
| User20202020 - Posts: 18 |
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I'm having an issue with connecting to Interactive Broker. Attached is my Message Log and also a screen shot. The Sierra Chart message flashes Green Df:0 and then back to yellow every few seconds. I would like to set up a time for phone support. We are fine paying the .75 per minute. Thanks |
Private File Private File Private File |
| [2018-11-06 19:18:35] |
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Based upon what we see in the Message Log it does not make sense that you would see a successful connection indicated by the green Status window and then a disconnection. First thing we want you to do is to update to the current version: Software Download: Fast Update This will not solve the connection issue. But we still want you to have that version and then we can contact you. Set your current telephone number here and let us know when done: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-07 04:13:28] |
| User20202020 - Posts: 18 |
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I just did the following: - Downloaded the most current version of Sierra Chart (1836) - Activated the 500 symbol feed - Updated my phone number in the data feed. Are there times you can connect tomorrow? 7:30 am CA would be ideal. Thanks! |
| [2018-11-07 18:49:46] |
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We tried calling multiple times today, and got voicemail. It was not possible to leave a message, as the mailbox is full.
Sierra Chart Support |
| [2018-11-07 19:29:24] |
| User20202020 - Posts: 18 |
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I apologize, i didn't realize that was you calling! Typically, it's telephone-marketers calling from numbers I don't recognize. Is it possible to schedule a time to connect? Anytime after 1pm today or most of tomorrow is wide open. thanks! |
| [2018-11-07 19:45:22] |
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We will try to call you at that time.
Sierra Chart Support |
| [2018-11-07 19:49:57] |
| User20202020 - Posts: 18 |
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Great, thanks! I will look for your call around 1 pm.
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| [2018-11-07 21:22:33] |
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User was called. And the issue was resolved.
Sierra Chart Support |
| [2018-11-08 05:17:53] |
| User20202020 - Posts: 18 |
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Max was super helpful and got it working, but when I re-opened TWS and SC this evening, the problem started again. Attaching screenshots and log. Can someone help!? THx |
Private File Private File Private File |
| [2018-11-08 19:27:53] |
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We apologize for the delay. Are you still having an issue?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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