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Direct MessagesDate/Time: Sat, 04 May 2024 11:16:29 +0000
Chartbook Loading Issue
View Count: 553
| [2018-10-31 12:52:09] |
| User117347 - Posts: 46 |
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Yesterday my sierra charts just went gray and stopped functioning. So I shut it down. Now I can open Sierra Charts but the chartbooks don't open. They jam up at various percentages of opening. So heres the last portion of the message log. What is the 443 error? It looks like it's connecting fine, but then it's "closed by remote side"? This happened one time before but then it just started working again.Please advise CQG FIX Trading | Base Time: 2018-10-20T20:19:32. 2018-10-20 20:19:32 | 2018-10-31 08:39:55 CQG FIX Trading | Logon successful. Session Token = VRWIIQ5fNIh9ZN6uLXnuYlQIg2HFbtEk/hU12cHTL24y+CjeoPhVIdRFwNUmbCVlpRd8yMhreh1 | 2018-10-31 08:39:55 CQG FIX Trading | Connected to data and trading server. | 2018-10-31 08:39:55 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-31 08:39:56 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-10-31 08:39:56 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-31 08:39:56 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-31 08:39:56 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-10-31 08:39:56 |
| [2018-10-31 19:46:15] |
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Your analysis of the problem is incorrect. All of those messages are irrelevant. We recommend just starting a new Chartbook. The basic problem you are experiencing is documented here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or m Could also be this issue: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.4 - Inefficient Study Configurations or Advanced Custom Studies Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-31 19:50:42
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| [2018-11-01 01:57:34] |
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If you provide us the Chartbook you are having a problem with we will test it and see what we determine from our side. Here are instructions to attach it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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