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Direct MessagesDate/Time: Fri, 03 May 2024 11:09:24 +0000
Upgraded to 1825 or 1826 don't hold
View Count: 536
| [2018-10-24 21:28:51] |
| Chuck6475 - Posts: 24 |
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Because of a Gain data feed I was requested to upgrade to 1826 pre-release version. I did that all was well. I saved and closed all but when I reopened it I'm back to 1823 and many of my studies don't work property anymore. I have a different data feed than Gain so I upgraded to 1825, saved all and when I reopened I was on 1823 again. I have done this process several times with the same result. Help. |
| [2018-10-24 22:01:37] |
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There really should not be a problem like this. Does not make much sense unless somehow the operating system is restoring a prior version which does not seem to make sense either. Would it be all right that we call you and we do the update for you using remote assistance? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-24 22:17:45] |
| Chuck6475 - Posts: 24 |
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Sure
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| [2018-10-24 22:44:37] |
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The issue has been resolved. The issue was that executable file was renamed. The installer would start Sierra Chart using the standard executable, which was was latest version installed. When the user would start Sierra Chart using the shortcut (which was referencing the renamed executable), it would start the old version of Sierra Chart. Sierra Chart Support |
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