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Direct MessagesDate/Time: Sat, 04 May 2024 15:56:28 +0000
Candle Sticks / Ticks Mismatch
View Count: 1202
| [2018-10-24 18:45:04] |
| User718078 - Posts: 9 |
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Hello, My charts both in time based candlesticks and also in ticks are not placed correctly (not same candles, different number of candles, in dif. order) referenced them on line and with another friend who also has Sierra Charts but they are completely different. Chart Settings I have set according to references set in web site but still unable to sort it. Can you please tell me how to set them correctly. I live in Panama, Central America. Version 1825. http://www.sierrachart.com/image.php?Image=1540406078846.png Thank You Eli Date Time Of Last Edit: 2018-10-24 18:45:39
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| [2018-10-24 19:10:29] |
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From our perspective we have no precise understanding of what you are asking about. You are going to have to be overwhelmingly precise and clear for us to give you some help. Otherwise, we are declining support. We can only refer you to these pages: http://www.sierrachart.com/index.php?page=doc/helpdetails43.html http://www.sierrachart.com/index.php?page=doc/helpdetails47.html Also that chart image is not acceptable. Refer to: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-24 19:11:43
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| [2018-10-25 08:32:52] |
| User718078 - Posts: 9 |
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Hello, A colleague of mine highly recommended your platform not only for being one of the most advanced and configurable in the market but also great support. You initial reply seems harsh and not customer friendly. As per your instructions here is chart: http://www.sierrachart.com/image.php?Image=1540453102905.png This chart compared in 2 platforms (plus online live charts) one being another SC from a friend is: 1. Does not update at all. (Reload and recalculate option used in chart settings but still doesn't update) 2. When I close and restart SC it does update the charts )but still missing candles. If I put regular time based candles and restart SC it updates candles but there are 2 to 3 missing (10 to 15 minutes unaccounted) 3. Comparing the candles there are placed differently in my platform, there are not the same length, some are longer and some are sorter. Comparing with friends SC platform same chart, same number of ticks or regular candles it is different. (different placement of candles, there not even close to being the same) Firewall has permission to allow SC all access Message log pasted below message. Referenced pages (recheck, configures, reconfigured, no solution) http://www.sierrachart.com/index.php?page=doc/helpdetails43.html http://www.sierrachart.com/index.php?page=doc/helpdetails47.html I am not trying to solicit an argument with you, as a new customer of Sierra Charts I want to fix this issue so I am start using your platform. Please let me know Eli Reading Internal Order ID file. | 2018-10-25 04:00:36 Reading Trade Orders file. | 2018-10-25 04:00:36 Reading Trade Positions file. | 2018-10-25 04:00:36 Account Balance file. | 2018-10-25 04:00:36 Listening on UDP port 22904. | 2018-10-25 04:00:36 Software version: 1828 64-bit | 2018-10-25 04:00:36 Usage end date: 2018-11-03 | 2018-10-25 04:00:36 Enabled for: Advanced Features. | 2018-10-25 04:00:36 Enabled for: Advanced Features 2. | 2018-10-25 04:00:36 Enabled for: Sierra Chart Historical Data Service. | 2018-10-25 04:00:36 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-25 04:00:36 Current selected Data/Trading service: SC Data - All Services | 2018-10-25 04:00:36 Chart Update Interval: 500 | 2018-10-25 04:00:36 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-10-25 04:00:36 2018-10-25 03:00:36 Local computer time | 2018-10-25 04:00:36 2018-10-25 08:00:36 Local computer time in UTC | 2018-10-25 04:00:36 2018-10-25 04:00:36 Local computer time in SC Time Zone | 2018-10-25 04:00:36 Program path: C:\SierraChart\ | 2018-10-25 04:00:36 Data Files path: C:\SierraChart\Data\ | 2018-10-25 04:00:36 OS Version Number: 10.0 | 2018-10-25 04:00:36 Locale Setting: C | 2018-10-25 04:00:36 Checking for new symbol settings for service code scdataallservices | 2018-10-25 04:00:36 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-25 04:00:37 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-25 04:00:37 SC Data - All Services | Connected to data server. | 2018-10-25 04:00:40 ESZ18 6000 Trades #1 | Reloading chart. | 2018-10-25 04:00:49 ESZ18 5 Min #2 | Reloading chart. | 2018-10-25 04:00:49 SC Data - All Services | Starting real-time market data updates for: ESZ18. ID: 1 | 2018-10-25 04:00:49 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ18 | 2018-10-25 04:00:49 SC Data - All Services | Requesting security definition data for: ESZ18. ID: 1 | 2018-10-25 04:00:49 Intraday data recording state for symbol ESZ18 is set to download 'Pending'. | 2018-10-25 04:00:49 Delaying start of download for ESZ18 | 2018-10-25 04:00:49 Received 5 login tokens. | 2018-10-25 04:00:52 HD Request # 2 | Downloading Intraday chart data for ESZ18 to the file ESZ18.scid. Service: cme | 2018-10-25 04:00:54 HD Request # 2 | Download start date-time: 2018-10-25 03:48:17.000 | 2018-10-25 04:00:54 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2018-10-25 04:00:54 Socket (5) | Creating socket. | 2018-10-25 04:00:54 Socket (5) | Connecting to IP: 8.18.161.133. | 2018-10-25 04:00:54 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-10-25 04:00:54 HD Request # 2 | Sending historical data logon request message. | 2018-10-25 04:00:54 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-10-25 03:48:17. Record interval: 1. Symbol: ESZ18 | 2018-10-25 04:00:55 HD Request # 2 | Decompressing data. | 2018-10-25 04:00:55 HD Request # 2 | Receiving Intraday data for ESZ18 starting at 2018-10-25 03:48:17 | 2018-10-25 04:00:55 HD Request # 2 | Timestamp of first Intraday data file record written: 2018-10-25 03:48:17 | 2018-10-25 04:00:55 Socket (5) | Signaling to core to close socket | 2018-10-25 04:00:55 Socket (5) | Shutdown started. Waiting for graceful close. | 2018-10-25 04:00:55 Historical data download thread signaled to stop. | 2018-10-25 04:00:55 HD Request # 2 | Received 99 records from 2018-10-25 03:48:17 to 2018-10-25 03:50:50 (2.5 minutes) and wrote 99 records for ESZ18 | 2018-10-25 04:00:55 HD Request # 2 | Completion time: 0s | 2018-10-25 04:00:55 HD Request # 2 | Intraday data download complete for ESZ18. Unique request ID: 1 | 2018-10-25 04:00:55 Removed historical data download ID 1 | 2018-10-25 04:00:55 Real-time Intraday chart data file updates started for ESZ18 | 2018-10-25 04:00:55 Opened cached Intraday file: C:\SierraChart\Data\ESZ18.scid | 2018-10-25 04:00:55 Intraday chart data file opened for ESZ18 | 2018-10-25 04:00:55 Socket (5) | Socket gracefully closed by remote side. | 2018-10-25 04:00:55 Socket (5) | Closed. | 2018-10-25 04:00:55 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-25 04:00:56 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-25 04:00:56 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-25 04:00:56 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-25 04:00:56 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-10-25 04:00:56 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-25 04:00:57 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-25 04:00:57 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-10-25 04:00:57 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-25 04:00:57 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-10-25 04:00:57 HTTPS www.sierrachart.com:443 (4) | Connect event error. Windows error code 10060: Se produjo un error durante el intento de conexión ya que la parte conectada no respondió adecuadamente tras un periodo de tiempo, o bien se produjo un error en la conexión establecida ya que el host conectado no ha podido responder. | 2018-10-25 04:00:58 * HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-10-25 04:00:58 HTTP request 1 for symbol settings MD5 for scdataallservices finished. Connection for request failed. Reason: Error connecting to HTTP server | 2018-10-25 04:00:58 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-10-25 04:00:58 |
| [2018-10-25 19:40:49] |
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You initial reply seems harsh and not customer friendly. This is because this type of support request is difficult for us and we need to get precise details from the user. Otherwise, it is hard for us to know what the issue is.1. Does not update at all. (Reload and recalculate option used in chart settings but still doesn't update)
For real-time futures data, refer to:2. When I close and restart SC it does update the charts )but still missing candles. Is Historical and Real-time Futures Data Included? And for an alternative, refer to: https://www.sierrachart.com/index.php?page=doc/FuturesData.php#PeriodicallyUpdatingDelayedData If I put regular time based candles and restart SC it updates candles but there are 2 to 3 missing Maybe the market was closed at this time. Check with the exchange schedule and also refer to:(10 to 15 minutes unaccounted) Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings 3. Comparing the candles there are placed differently in my platform, there are not the same length, If you are referring to charts based on a variable time frame per bar, then refer to:some are longer and some are sorter. Comparing with friends SC platform same chart, same number of ticks or regular candles it is different. (different placement of candles, there not even close to being the same) Firewall has permission to allow SC all access http://www.sierrachart.com/index.php?page=doc/helpdetails47.html Our recommendation is that both of you use the New Bar at Session Start setting: Chart Settings: New Bar at Session Start (Chart >> Chart Settings >> Session Times >> Intraday Chart Session Times menu) And make sure all of the other Chart >> Chart Settings are identical. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-26 07:39:26
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| [2018-10-26 07:40:06] |
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Let us know if you need more help and if there is still is missing data tell us the time range of the missing data and the time zone. And another question if you still notice differences with chart bars to another Sierra Chart user do you know if they are using the SC Data-All Services Service? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-26 08:03:10] |
| User718078 - Posts: 9 |
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Hello, I appreciate this message, Thank You. I am going over all the information you sent me and have a couple of questions: So I understand that the trial doesn't not have Emini SP 500 or equity shares live data but delayed, correct? This part is confusing as my friend that started using Sierra 2 years ago had this in his trial. If I wish to have live Data from SC (I don’t have a trading account open yet) I have to pay for SC platform $24 plus $35(For 100 Real-Time Symbols: 1st connection 35.00 USD/month.) , correct? I only need live data for SP500, DJIA, NASDAQ futures plus equity shares. I am using SC Data-All Services Service. Please let me know Kindly Eli |
| [2018-10-26 17:57:55] |
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So I understand that the trial doesn't not have Emini SP 500 or equity shares live data but delayed, correct? Yes. Refer to:Real-Time Data There has never been a case where a Sierra Chart trial directly includes futures or stock real-time data. The exchanges do not allow that. If I wish to have live Data from SC (I don’t have a trading account open yet) I have to pay for SC platform $24 plus $35(For 100 Real-Time Symbols: 1st connection 35.00 USD/month.) , correct? I only need live data for SP500, DJIA, NASDAQ futures plus equity shares. Is Historical and Real-time Futures Data Included? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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