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Date/Time: Mon, 20 May 2024 15:58:07 +0000



no data im orderbook footprint?

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[2018-10-23 17:07:53]
User905756 - Posts: 1
hi sierra support team,
I opened a live account via captrader. I have datafeed but in the order book in footprintchart I get no data. look at the photo
I trade only in futures, you can help me with the error
Captrader does not find the error either

https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=23060

Thanks
[2018-10-23 17:48:09]
Sierra Chart Engineering - Posts: 104368
Your CTS account needs to be authorized for market depth data. Refer to:
File Menu: Open Market Depth Window (File)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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