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Direct MessagesDate/Time: Mon, 20 May 2024 17:01:41 +0000
Update to ver 1825, DOM does not show trade entry price
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| [2018-10-23 04:40:15] |
| DogBone01 - Posts: 14 |
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Hello. After updating to version 1825, my trade entry price no longer appears on the DOM. I use a bracket order with a stop, and the stop displayed normally as usual. When I selected "Flatten", I received this message in the Trade Service Log: "Unable to Flatten or Reverse because a Position does not exist | Symbol: ESZ18 | TradeAccount: E64235 | 2018-10-23 00:00:00 *" I went to my brokers DOM, and the order appeared normally. Any idea why the entry order did not display, and the system did not recognize it when I tried to flatten? I use Daniels Trading in Chicago as my broker, and your Level 5 data service trading /ES only. |
| [2018-10-23 05:43:41] |
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We see you are using GAIN Capital/OEC with Sierra Chart and this is a new problem with their service due to the changeover to two digit years. As soon as we get some necessary account information from them we will do testing and provide Gain capital more information to resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-23 05:57:47] |
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We have now determined what the problem is. The Position report handling was creating a single digit symbol. We have now set this to two digits. We will have a new release out in about 20 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-23 08:29:41] |
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Refer to this post: Notice: Gain Capital Trade Position Reporting Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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