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Direct MessagesDate/Time: Sat, 20 Apr 2024 12:25:31 +0000
I upgraded my data with SC from Historical to Real Time but not getting any RT data yet.
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| [2018-10-20 19:14:04] |
| TraderTen - Posts: 80 |
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2-3 days ago I paid $17 and $3.25 for RT data for balance of this month. But never got the upgrade. Your Accounts department says it looks fine on their end. Here is the results of my tests on ZB contract same day I upgraded: 3 ticks received. I have checked in each day since, including during market hours. The result is zero additional ticks. The only thing I am getting is the normal Historical update when I log on, but nothing after that. Any thoughts on what to do? I have chosen the Sierra Chart Data Service in the Settings Menu. |
| [2018-10-20 20:51:12] |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Sierra Chart Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-21 00:30:20] |
| TraderTen - Posts: 80 |
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Well I already am connected to AMP/Rithmic for futures trading in a separate instance of Sierra Chart. I want the new upgrade for Real Time cash prices (such as INX, NQ, YM, VIX etc., plus Stats, etc. to supplement market data). Is there something else I need to do to get it working? ? When I ordered and paid for the upgrade, there was no message about other requirements. Nor did your account people say anything about other steps/requirements that may be needed. They simply replied to me that all seems good on their end. |
| [2018-10-21 18:08:13] |
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You did not follow the clear instructions. The instructions very clearly say that you need to connect to your live trading account to receive the real-time CME data in the case of the exchange fee you have activated. Refer to: Sierra Chart Exchange Data Feed: Integration with Trading Services This is in the step-by-step instructions. There is no need to even ask about this. Furthermore, you did not activate the exchanges for cash indices. Refer to: Sierra Chart Exchange Data Feed: Cash Indexes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-21 18:09:30
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| [2018-10-24 20:18:07] |
| TraderTen - Posts: 80 |
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Well, maybe I am not the brightest bulb in the room, but I think I have got it right this time with the help of your suggestions above. What I did was add the Real Time CME cash data. Seems like that should do it. Keep in mind, I am paying for two platforms and have a trading account with AMP Futures, from whom I get R-T Rithmic data. Thus, this latest change is only to get the Real Time Cash data and Statistics on the second instance of SC. I just finished this after market hours, so can not test R-T data. If looks good to you, no need to respond...I will check in the morning. Thx! |
| [2018-10-24 23:34:32] |
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If you just require cash indices, then no need for this burdensome CME market data authorization and you can just use the 20 symbols option for cash indices only which will save money. If you want the real time S&P indices, you need to activate this exchange: S&P Indices Let us know what specific cash indexes you require. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-25 05:04:28] |
| TraderTen - Posts: 80 |
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OK, here are the symbols I need: $DJWM, $DOWI, $INX, $IUXX, $IQY, $RVX, $SKEW, $SKEW, $SPDE, $VIN, $VVIX, $VXN. The latter part of this group from $SKEW to end are Volatility indexes and may be included in Market Stats, I am not sure. I have added the CME group to my Recurring Services. I should be good to go. I want to thank you for your help on this. Also, I am going to be communicating with your Admin. Dept. soon regarding business proposals. I have developed a bunch of indicators I want to sell, along with your platform. Should be able to generate thousands of added users over a few years for your excellent service! |
| [2018-10-25 17:19:39] |
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You need to activate these exchanges: Index DOW: $DJWM, $DOWI Index S&P: $INX, $IQY Index NASDAQ: $IUXX Index CBOE: $RVX, $SKEW, $SPDE, $VIN, $VVIX, $VXN You can activate them from this page here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Also, I am going to be communicating with your Admin. Dept. soon regarding business proposals. I have developed a bunch of indicators I want to sell, along with your platform. Should be able to generate thousands of added users over a few years for your excellent service! Okay thank you. We will see how to help you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-25 17:19:58
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