Home >> Support Board

Support Board

Date/Time: Mon, 13 May 2024 08:16:55 +0000

How to Post a Message for Support

Cannot log on to TD Ameritrade

View Count: 1500

[2018-10-16 02:14:12] #1 [Go To First Post]
User278804 - Posts: 13
Reading Internal Order ID file. \| 2018-10-15 22:04:19 Reading Trade Orders file. \| 2018-10-15 22:04:19 Reading Trade Positions and Account Balance file. \| 2018-10-15 22:04:19 Listening on UDP port 22904. \| 2018-10-15 22:04:19 Software version: 1820 32-bit \| 2018-10-15 22:04:19 Enabled for: Advanced Features. \| 2018-10-15 22:04:19 Enabled for: Sierra Chart Historical Data Service. \| 2018-10-15 22:04:19 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-10-15 22:04:19 Current selected Data/Trading service: TD Ameritrade \| 2018-10-15 22:04:19 Chart Update Interval: 500 \| 2018-10-15 22:04:19 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-10-15 22:04:19 2018-10-15 22:04:18 Local computer time \| 2018-10-15 22:04:19 2018-10-16 02:04:18 Local computer time in UTC \| 2018-10-15 22:04:19 2018-10-15 22:04:18 Local computer time in SC Time Zone \| 2018-10-15 22:04:19 2018-10-16 02:04:18 Server time in UTC \| 2018-10-15 22:04:19 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2018-10-15 22:04:19 Program path: C:\SierraChart\ \| 2018-10-15 22:04:19 Data Files path: C:\SierraChart\Data\ \| 2018-10-15 22:04:19 OS Version Number: 10.0 \| 2018-10-15 22:04:19 Locale Setting: C \| 2018-10-15 22:04:19 Checking for new symbol settings for service code tda \| 2018-10-15 22:04:19 HTTPS www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2018-10-15 22:04:19 HTTPS www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2018-10-15 22:04:19 Symbol settings are up-to-date for tda \| 2018-10-15 22:04:19 Received 5 login tokens. \| 2018-10-15 22:04:19 HTTPS www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2018-10-15 22:04:21 HTTPS www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2018-10-15 22:04:21 HTTPS login.sierrachart.com:443 (1) \| Socket gracefully closed by remote side. \| 2018-10-15 22:04:24 HTTPS login.sierrachart.com:443 (1) \| Signaling to core to close socket \| 2018-10-15 22:04:24 HTTPS login.sierrachart.com:443 (1) \| Received socket Close event. \| 2018-10-15 22:04:24 HTTPS login.sierrachart.com:443 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-10-15 22:04:24 HTTPS login.sierrachart.com:443 (1) \| Closed. \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (4) \| Signaling to core to close socket \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (4) \| Received socket Close event. \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (4) \| Closed. \| 2018-10-15 22:04:24 TD Ameritrade \| Connecting. \| 2018-10-15 22:04:24 TD Ameritrade \| Logging in. (Step 1 of 3) \| 2018-10-15 22:04:24 HTTPS apis.tdameritrade.com:443 (1) \| Creating socket. Using TLS 1.2. \| 2018-10-15 22:04:24 HTTPS apis.tdameritrade.com:443 (1) \| Connecting to IP: 198.200.171.201. \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (2) \| Socket gracefully closed by remote side. \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (2) \| Received socket Close event. \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (2) \| Signaling to core to close socket \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-10-15 22:04:24 HTTPS www.sierrachart.com:443 (2) \| Closed. \| 2018-10-15 22:04:24 Service is currently connecting. \| 2018-10-15 22:04:25 * TD Ameritrade \| Authorized for streamer data. Account: 49* \| 2018-10-15 22:04:25 TD Ameritrade \| Authorized for streamer data. Account: 86* \| 2018-10-15 22:04:25 TD Ameritrade \| Authorized for streamer data. Account: 86* \| 2018-10-15 22:04:25 TD Ameritrade \| Authorized for streamer data. Account: 49* \| 2018-10-15 22:04:25 TD Ameritrade \| Getting streamer information. (Step 2 of 3) \| 2018-10-15 22:04:25 TD Ameritrade \| Requesting message key for account activity streamer (Step 3 of 3) \| 2018-10-15 22:04:25 TD Ameritrade \| Requesting account balance data. Connection will be complete once received. \| 2018-10-15 22:04:25 TD Ameritrade \| Connected to data and trading server. \| 2018-10-15 22:04:25 HTTPS www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2018-10-15 22:04:26 HTTPS www.sierrachart.com:443 (5) \| Received socket Close event. \| 2018-10-15 22:04:26 HTTPS www.sierrachart.com:443 (5) \| Signaling to core to close socket \| 2018-10-15 22:04:26 HTTPS www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2018-10-15 22:04:26 HTTPS www.sierrachart.com:443 (5) \| Closed. \| 2018-10-15 22:04:26 TD Ameritrade \| Streamer request #1 initiated. \| 2018-10-15 22:04:27 HTTPS ameritrade02.streamer.com:443 (2) \| Creating socket. Using TLS 1.0. \| 2018-10-15 22:04:27 HTTPS ameritrade02.streamer.com:443 (2) \| Connecting to IP: 198.200.171.138. \| 2018-10-15 22:04:27 HTTPS ameritrade02.streamer.com:443 (2) \| Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure \| 2018-10-15 22:04:27 HTTPS ameritrade02.streamer.com:443 (2) \| Signaling to core to close socket \| 2018-10-15 22:04:27 TD Ameritrade \| Lost the connection with the streamer. Request ID: 1. Will re-request data. \| 2018-10-15 22:04:27 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. \| 2018-10-15 22:04:27 HTTPS ameritrade02.streamer.com:443 (2) \| Shutdown started. Waiting for graceful close. \| 2018-10-15 22:04:27 HTTPS ameritrade02.streamer.com:443 (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-10-15 22:04:27 * HTTPS ameritrade02.streamer.com:443 (2) \| Received socket Close event. \| 2018-10-15 22:04:27 HTTPS ameritrade02.streamer.com:443 (2) \| Still waiting for graceful close or receive error. \| 2018-10-15 22:04:27 TD Ameritrade \| Streamer request #2 initiated. \| 2018-10-15 22:04:29 HTTPS ameritrade02.streamer.com:443 (3) \| Creating socket. Using TLS 1.0. \| 2018-10-15 22:04:29 HTTPS ameritrade02.streamer.com:443 (3) \| Connecting to IP: 198.200.171.138. \| 2018-10-15 22:04:29 HTTPS ameritrade02.streamer.com:443 (3) \| Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure \| 2018-10-15 22:04:29 HTTPS ameritrade02.streamer.com:443 (3) \| Signaling to core to close socket \| 2018-10-15 22:04:29 TD Ameritrade \| Lost the connection with the streamer. Request ID: 2. Will re-request data. \| 2018-10-15 22:04:29 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. \| 2018-10-15 22:04:29 HTTPS ameritrade02.streamer.com:443 (3) \| Shutdown started. Waiting for graceful close. \| 2018-10-15 22:04:29 HTTPS ameritrade02.streamer.com:443 (3) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-10-15 22:04:29 * HTTPS ameritrade02.streamer.com:443 (3) \| Received socket Close event. \| 2018-10-15 22:04:29 HTTPS ameritrade02.streamer.com:443 (3) \| Still waiting for graceful close or receive error. \| 2018-10-15 22:04:29 TD Ameritrade \| Streamer request #3 initiated. \| 2018-10-15 22:04:31 HTTPS ameritrade02.streamer.com:443 (4) \| Creating socket. Using TLS 1.0. \| 2018-10-15 22:04:31 HTTPS ameritrade02.streamer.com:443 (4) \| Connecting to IP: 198.200.171.138. \| 2018-10-15 22:04:31 HTTPS ameritrade02.streamer.com:443 (4) \| Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure \| 2018-10-15 22:04:31 HTTPS ameritrade02.streamer.com:443 (4) \| Signaling to core to close socket \| 2018-10-15 22:04:31 TD Ameritrade \| Lost the connection with the streamer. Request ID: 3. Will re-request data. \| 2018-10-15 22:04:31 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. \| 2018-10-15 22:04:31 HTTPS ameritrade02.streamer.com:443 (4) \| Shutdown started. Waiting for graceful close. \| 2018-10-15 22:04:31 HTTPS ameritrade02.streamer.com:443 (4) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-10-15 22:04:31 * HTTPS ameritrade02.streamer.com:443 (4) \| Received socket Close event. \| 2018-10-15 22:04:31 HTTPS ameritrade02.streamer.com:443 (4) \| Still waiting for graceful close or receive error. \| 2018-10-15 22:04:31 TD Ameritrade \| Streamer request #4 initiated. \| 2018-10-15 22:04:33 HTTPS ameritrade02.streamer.com:443 (5) \| Creating socket. Using TLS 1.0. \| 2018-10-15 22:04:33 HTTPS ameritrade02.streamer.com:443 (5) \| Connecting to IP: 198.200.171.138. \| 2018-10-15 22:04:33 HTTPS ameritrade02.streamer.com:443 (5) \| Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure \| 2018-10-15 22:04:33 HTTPS ameritrade02.streamer.com:443 (5) \| Signaling to core to close socket \| 2018-10-15 22:04:33 TD Ameritrade \| Lost the connection with the streamer. Request ID: 4. Will re-request data. \| 2018-10-15 22:04:33 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. \| 2018-10-15 22:04:33 HTTPS ameritrade02.streamer.com:443 (5) \| Shutdown started. Waiting for graceful close. \| 2018-10-15 22:04:33 HTTPS ameritrade02.streamer.com:443 (5) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-10-15 22:04:33 * HTTPS ameritrade02.streamer.com:443 (5) \| Received socket Close event. \| 2018-10-15 22:04:33 HTTPS ameritrade02.streamer.com:443 (5) \| Still waiting for graceful close or receive error. \| 2018-10-15 22:04:33 TD Ameritrade \| Streamer request #5 initiated. \| 2018-10-15 22:04:35 HTTPS ameritrade02.streamer.com:443 (6) \| Creating socket. Using TLS 1.0. \| 2018-10-15 22:04:35 HTTPS ameritrade02.streamer.com:443 (6) \| Connecting to IP: 198.200.171.138. \| 2018-10-15 22:04:35 HTTPS ameritrade02.streamer.com:443 (6) \| Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure \| 2018-10-15 22:04:35 HTTPS ameritrade02.streamer.com:443 (6) \| Signaling to core to close socket \| 2018-10-15 22:04:35 HTTPS ameritrade02.streamer.com:443 (6) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-10-15 22:04:35 * HTTPS ameritrade02.streamer.com:443 (6) \| Shutdown started. Waiting for graceful close. \| 2018-10-15 22:04:35 HTTPS ameritrade02.streamer.com:443 (6) \| Received socket Close event. \| 2018-10-15 22:04:35 HTTPS ameritrade02.streamer.com:443 (6) \| Still waiting for graceful close or receive error. \| 2018-10-15 22:04:35 TD Ameritrade \| Lost the connection with the streamer. Request ID: 5. Will re-request data. \| 2018-10-15 22:04:35 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. \| 2018-10-15 22:04:35 TD Ameritrade \| Streamer request #6 initiated. \| 2018-10-15 22:04:37 HTTPS ameritrade02.streamer.com:443 (7) \| Creating socket. Using TLS 1.0. \| 2018-10-15 22:04:37 HTTPS ameritrade02.streamer.com:443 (7) \| Connecting to IP: 198.200.171.138. \| 2018-10-15 22:04:37 HTTPS ameritrade02.streamer.com:443 (7) \| Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure \| 2018-10-15 22:04:37 HTTPS ameritrade02.streamer.com:443 (7) \| Signaling to core to close socket \| 2018-10-15 22:04:37 TD Ameritrade \| Lost the connection with the streamer. Request ID: 6. Will re-request data. \| 2018-10-15 22:04:37 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. \| 2018-10-15 22:04:37 HTTPS ameritrade02.streamer.com:443 (7) \| Shutdown started. Waiting for graceful close. \| 2018-10-15 22:04:37 HTTPS ameritrade02.streamer.com:443 (7) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-10-15 22:04:37 * HTTPS ameritrade02.streamer.com:443 (7) \| Received socket Close event. \| 2018-10-15 22:04:37 HTTPS ameritrade02.streamer.com:443 (7) \| Still waiting for graceful close or receive error. \| 2018-10-15 22:04:37 TD Ameritrade \| Streamer request #7 initiated. \| 2018-10-15 22:04:39 HTTPS ameritrade02.streamer.com:443 (8) \| Creating socket. Using TLS 1.0. \| 2018-10-15 22:04:39 HTTPS ameritrade02.streamer.com:443 (8) \| Connecting to IP: 198.200.171.138. \| 2018-10-15 22:04:39 HTTPS ameritrade02.streamer.com:443 (8) \| Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure \| 2018-10-15 22:04:39 HTTPS ameritrade02.streamer.com:443 (8) \| Signaling to core to close socket \| 2018-10-15 22:04:39 TD Ameritrade \| Lost the connection with the streamer. Request ID: 7. Will re-request data. \| 2018-10-15 22:04:39 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. \| 2018-10-15 22:04:39 HTTPS ameritrade02.streamer.com:443 (8) \| Shutdown started. Waiting for graceful close. \| 2018-10-15 22:04:39 HTTPS ameritrade02.streamer.com:443 (8) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-10-15 22:04:39 * HTTPS ameritrade02.streamer.com:443 (8) \| Received socket Close event. \| 2018-10-15 22:04:39 HTTPS ameritrade02.streamer.com:443 (8) \| Still waiting for graceful close or receive error. \| 2018-10-15 22:04:39 TD Ameritrade \| Streamer request #8 initiated. \| 2018-10-15 22:04:41 HTTPS ameritrade02.streamer.com:443 (9) \| Creating socket. Using TLS 1.0. \| 2018-10-15 22:04:41 HTTPS ameritrade02.streamer.com:443 (9) \| Connecting to IP: 198.200.171.138. \| 2018-10-15 22:04:41 HTTPS ameritrade02.streamer.com:443 (9) \| Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure \| 2018-10-15 22:04:41 HTTPS ameritrade02.streamer.com:443 (9) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-10-15 22:04:41 * HTTPS ameritrade02.streamer.com:443 (9) \| Signaling to core to close socket \| 2018-10-15 22:04:41 HTTPS ameritrade02.streamer.com:443 (9) \| Received socket Close event. \| 2018-10-15 22:04:41 TD Ameritrade \| Lost the connection with the streamer. Request ID: 8. Will re-request data. \| 2018-10-15 22:04:41 HTTPS ameritrade02.streamer.com:443 (9) \| Shutdown started. Waiting for graceful close. \| 2018-10-15 22:04:41 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. \| 2018-10-15 22:04:41 TD Ameritrade \| Streamer request #9 initiated. \| 2018-10-15 22:04:43 HTTPS ameritrade02.streamer.com:443 (10) \| Creating socket. Using TLS 1.0. \| 2018-10-15 22:04:43 HTTPS ameritrade02.streamer.com:443 (10) \| Connecting to IP: 198.200.171.138. \| 2018-10-15 22:04:43 HTTPS ameritrade02.streamer.com:443 (10) \| Encryption stream error encountered when processing received data. Failed to read incoming decrypted data from the incoming binary I/O stream. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure \| 2018-10-15 22:04:44 HTTPS ameritrade02.streamer.com:443 (10) \| Signaling to core to close socket \| 2018-10-15 22:04:44 TD Ameritrade \| Lost the connection with the streamer. Request ID: 9. Will re-request data. \| 2018-10-15 22:04:44 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. \| 2018-10-15 22:04:44 HTTPS ameritrade02.streamer.com:443 (10) \| Shutdown started. Waiting for graceful close. \| 2018-10-15 22:04:44 HTTPS ameritrade02.streamer.com:443 (10) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2018-10-15 22:04:44 * HTTPS ameritrade02.streamer.com:443 (10) \| Received socket Close event. \| 2018-10-15 22:04:44 HTTPS ameritrade02.streamer.com:443 (10) \| Still waiting for graceful close or receive error. \| 2018-10-15 22:04:44 TD Ameritrade \| Streamer request #10 initiated. \| 2018-10-15 22:04:46

[2018-10-16 20:35:29] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to not being able to connect to Ameritrade, refer to: TD Ameritrade Data Not Working and Fix Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: