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Direct MessagesDate/Time: Sat, 20 Apr 2024 12:14:46 +0000
[Locked] - TD Ameritrade Data Not Working and Fix
View Count: 3192
| [2018-09-26 19:08:14] |
| John - SC Support - Posts: 30976 |
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We are aware of the problem with data from TD Ameritrade on Monday and Tuesday September 25 and 26, 2018, and we are working on a resolution. We are sorry for the inconvenience, but be assured that this is our priority.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-26 19:15:09] |
| John - SC Support - Posts: 30976 |
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In order to fix the problem with the TD Ameritrade Data, perform the following steps: Go to "File >> Data/Trade Service Settings". Set Streamer Address Override to: streamer-ext-bin-tx.tdameritrade.com Reconnect to the data feed by selecting, "File >> Disconnect" and then "File >> Connect To Data Feed". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-27 14:42:07] |
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From TD Ameritrade: A quick follow-up. We did make an adjustment to certificates last night which we believe was a cause of this handshake issue Sierra Chart had with our API. We have a fix going in tonight which should correct it. I did receive an email from a client which provided instructions for setting the Streamer Address Override to the *tdameritrade.com address I provided for you. Once our fix is in, I would suggest informing anyone that set that override to revert back to the default. This way, if/when our servers change in the future, the client wouldn’t need to manually override anything again. I will follow up with you tomorrow to see if this is resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-19 02:47:31] |
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We heard further from Ameritrade and they recommend staying with what we describe in post #2. They also mentioned they have a new API upcoming but that is not something we would be supporting. Our development focus is on developing Sierra Chart and not wasting time with external services. TD Ameritrade is in the category of a "Legacy" service as far as being supported within Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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