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Funded dorman account with cts t4 low cost data
View Count: 1369
| [2018-10-12 15:33:23] |
| User920967 - Posts: 62 |
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Spoke with broker and they "unlocked" my account after too many failed login attempts. The current error i am getting appears to be due to the trade window being "unset". Please advice. Thanks in advance. Trade Activity Log: File read result: 113 records inserted. 0 fill records inserted. 0 records filtered. | 2018-10-12 09:02:45 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-09-27 00:00:00. Non-sim records date-time limit is 2018-07-11 00:00:00. Non-sim fill record date-time limit is 2017-10-12 00:00:00. | 2018-10-12 09:02:45 CTS Trading - DTC | Requesting trade accounts from server. | 2018-10-12 09:02:50 CTS Trading - DTC | Received no accounts from service. | 2018-10-12 09:02:50 CTS Trading - DTC | Requesting historical order fills for all trade accounts. Number of days: 90 | 2018-10-12 09:02:50 CTS Trading - DTC | Received 0 order fills. Inserting the ones that do not exist. | 2018-10-12 09:02:50 CTS Trading - DTC | Requesting Trade Positions data. | 2018-10-12 09:02:55 CTS Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-10-12 09:02:55 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-10-12 09:03:24 CTS Trading - DTC order update (Order reject). Info: Trade Account 'Unset' is not authorized. Authorized accounts: . Internal Order ID: 26. Service Order ID: (none). Symbol: YM.20181200.CME_E | 2018-10-12 09:03:42 * |
| [2018-10-12 16:13:17] |
| User920967 - Posts: 62 |
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Spoke with Dorman again and they claim the issue is that the trade window is is "unset" . . . any advice is appreciated
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| [2018-10-12 16:20:37] |
| User920967 - Posts: 62 |
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This is the latest trade service log Trade Activity Log: File read result: 153 records inserted. 0 fill records inserted. 0 records filtered. | 2018-10-12 12:19:07 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-09-27 00:00:00. Non-sim records date-time limit is 2018-07-11 00:00:00. Non-sim fill record date-time limit is 2017-10-12 00:00:00. | 2018-10-12 12:19:07 CTS Trading - DTC | Requesting trade accounts from server. | 2018-10-12 12:19:13 CTS Trading - DTC | Received no accounts from service. | 2018-10-12 12:19:13 CTS Trading - DTC | Requesting historical order fills for all trade accounts. Number of days: 90 | 2018-10-12 12:19:13 CTS Trading - DTC | Received 0 order fills. Inserting the ones that do not exist. | 2018-10-12 12:19:13 CTS Trading - DTC | Requesting Trade Positions data. | 2018-10-12 12:19:18 CTS Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-10-12 12:19:18 CTS Trading - DTC order update (Order reject). Info: Trade Account 'Unset' is not authorized. Authorized accounts: . Internal Order ID: 41. Service Order ID: (none). Symbol: YM.20181200.CME_E | 2018-10-12 12:19:32 * |
| [2018-10-12 17:15:11] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-12 17:56:33] |
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Your account has gotten locked again by CTS. Can you contact your clearing firm and have them unlock your CTS account from logging in. After that, this is the main problem: Login failed: Trader does not have permission to access this application Contact your broker have them allow your CTS trading account to have access to the Application Name: sierrachartonly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-12 17:58:22
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| [2018-10-15 02:07:45] |
| User920967 - Posts: 62 |
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Hi sierra, Not sure if this is any progress, but the new log it attached below. (dorman claim to have switched me to dtc and reset account). Thanks in advance for your assistance. Trade Activity Log: File read result: 174 records inserted. 0 fill records inserted. 0 records filtered. | 2018-10-14 22:00:14 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-09-30 00:00:00. Non-sim records date-time limit is 2018-07-14 00:00:00. Non-sim fill record date-time limit is 2017-10-15 00:00:00. | 2018-10-14 22:00:14 CTS Trading - DTC | Requesting trade accounts from server. | 2018-10-14 22:05:06 CTS Trading - DTC | Received no accounts from service. | 2018-10-14 22:05:06 CTS Trading - DTC | Requesting historical order fills for all trade accounts. Number of days: 90 | 2018-10-14 22:05:06 CTS Trading - DTC | Received 0 order fills. Inserting the ones that do not exist. | 2018-10-14 22:05:06 CTS Trading - DTC | Requesting Trade Positions data. | 2018-10-14 22:05:11 CTS Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-10-14 22:05:11 CTS Trading - DTC order update (Order reject). Info: Trade Account 'Unset' is not authorized. Authorized accounts: . Internal Order ID: 54. Service Order ID: (none). Symbol: YM.20181200.CME_E | 2018-10-14 22:05:42 * |
| [2018-10-15 02:12:30] |
| User920967 - Posts: 62 |
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BTW, i believe there is confusion on whether the "low cost model" is t4 or just Cts, and furthermore whether its fixed or dtc. From what i have read in your documentation it is DTC . . . . regardless the account is "unset" and i cannot place orders. Thanks again, |
| [2018-10-15 02:16:13] |
| User920967 - Posts: 62 |
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Lastly, this line was just added to the log, perhaps it is useful: CTS Trading - DTC | CTS server logon result: Login failed: Trader does not have permission to access this application | 2018-10-14 22:12:26 |
| [2018-10-15 10:10:01] |
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This is still the problem: | Received trader logon response with CTS username '*'. Text: Login failed: Trader does not have permission to access this application |
Once again tell them this: Contact your broker have them allow your CTS trading account to have access to the Application Name: sierrachartonly.
This is out of our control. And this is what CTS says that has to be done. Why do clearing firms struggle with this we have absolute no idea. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-15 11:51:46] |
| User920967 - Posts: 62 |
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Sierra, thank you for your assistance . . . i have contacted my broker and will let you know the outcome either way.
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| [2018-10-15 12:40:09] |
| User920967 - Posts: 62 |
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Hi Sierra, This is the response i received from the broker . . . I would appreciate if you could double check what i need and i will forward your response along to them. Just to recap, i am looking for the "low-cost" connection. Sorry for the hassle, but it appears there is confusion. Thanks in advance. Hi XXXX, unfortunately you are telling me two different things. On Friday we spoke and you said that you wanted full access to cts which I had changed back to you. Now you are saying you want sierra charts only which is what I had you on Thursday and Friday before you and your friend had me switch it from sierra charts only to sierra/cts. Dorman has changed this connection around 3 times already and nothing has worked out yet so there is something going on with what you are trying to do. If you want sierra only then you can only log onto sierra and never to cts which your friend said you did not want. So please let me know as the connection on Dorman has been ok every time. I can switch to sierra charts only again let me know <end email> Please note, the above email was in response to forwarding them your last solution: "Contact your broker have them allow your CTS trading account to have access to the Application Name: sierrachartonly. " |
| [2018-10-15 17:12:06] |
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We think it is easiest for them just to enable both SierraChart and SierraChartOnly. Our understanding is they can do that. This is what we recommend. There should be no cost for this. At least we do not think so. But maybe there is. But in any case you should just need SierraChartOnly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-15 17:12:40
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| [2018-10-15 18:17:50] |
| User920967 - Posts: 62 |
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Sierra, thank you for your reply . . . this is the email i have sent the broker as per your instruction. Will let you know their response. Hi XXX, Spoke with Sierra AGAIN and there is only one reason the orders are getting rejected: CTS Trading - DTC | CTS server logon result: Login failed: Trader does not have permission to access this application | The only possible solution to this issue is that CTS must grant permission to Sierra Charts or SierraChartsOnly. Please read the response from sierra chart support: We think it is easiest for them just to enable both SierraChart and SierraChartOnly. Our understanding is they can do that. This is what we recommend. There should be no cost for this. At least we do not think so. But maybe there is. But in any case you should just need SierraChartOnly Therefore, please speak with CTS and let them know we would like to use the DTC connection, and we need them to grant our sierra chart permission. Simple. If there is still confusion on this issue then we should setup a call with CTS, yourself, and XXXX to resolve it. However, given the very clear error log message, the solution should be very obvious. Best, Date Time Of Last Edit: 2018-10-15 18:18:28
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| [2018-10-16 20:16:30] |
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Okay good. Hopefully this is resolved for you already.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-16 20:16:57
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| [2018-10-17 12:55:52] |
| User920967 - Posts: 62 |
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Hi Sierra, Thanks again for all your support. Long story short, they are forcing me to use a FIX connection, not dtc . . . |
| [2018-10-17 17:21:33] |
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Okay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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