Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Thu, 18 Apr 2024 17:59:53 +0000

How to Post a Message for Support

CTST4 connection issue

View Count: 537

[2018-10-07 08:30:22]
[Go To First Post]
nioko54130 - Posts: 108
Hi dear SC support group!
Since now few days, i have met a connection problem with my CTS T4 demo data feed, that i'm trying to connect on my SierraChart plateform!

Could you help me to solve the problem ?

Please check the logs files here :

Marco Madau, [07.10.18 09:17]
Reading Internal Order ID file. | 2018-10-07 09:12:35
Reading Trade Orders file. | 2018-10-07 09:12:36
Reading Trade Positions and Account Balance file. | 2018-10-07 09:12:36
Listening on UDP port 22904. | 2018-10-07 09:12:37
Software version: 1805 64-bit | 2018-10-07 09:12:37
Usage end date: 2019-07-26 | 2018-10-07 09:12:37
Enabled for: Advanced Features. | 2018-10-07 09:12:37
Enabled for: Advanced Features 2. | 2018-10-07 09:12:37
Enabled for: Sierra Chart Historical Data Service. | 2018-10-07 09:12:37
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-07 09:12:37
Current selected Data/Trading service: CTS T4 FIX | 2018-10-07 09:12:37
Chart Update Interval: 20 | 2018-10-07 09:12:37
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-10-07 09:12:37
2018-10-07 09:12:36 Local computer time | 2018-10-07 09:12:37
2018-10-07 07:12:36 Local computer time in UTC | 2018-10-07 09:12:37
2018-10-07 09:12:36 Local computer time in SC Time Zone | 2018-10-07 09:12:37
2018-10-07 07:12:33 Server time in UTC | 2018-10-07 09:12:37
Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-10-07 09:12:37
Program path: C:\SierraChart\ | 2018-10-07 09:12:37
Data Files path: C:\SierraChart\Data\ | 2018-10-07 09:12:37
OS Version Number: 10.0 | 2018-10-07 09:12:37
Locale Setting: C | 2018-10-07 09:12:37

Created the DTC Protocol server. | 2018-10-07 09:12:37
DTC Protocol Server listening on port 11099. | 2018-10-07 09:12:37
Created the DTC Protocol historical data server. | 2018-10-07 09:12:37
HD Server Manager | Listening on port 11098 | 2018-10-07 09:12:37
Checking for new symbol settings for service code cts | 2018-10-07 09:12:37
HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-07 09:12:37
HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-07 09:12:37
HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-07 09:12:37
HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-07 09:12:37
HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-07 09:12:37
HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-07 09:12:37
HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-10-07 09:12:37
Received 5 login tokens. | 2018-10-07 09:12:38
Symbol settings are up-to-date for cts | 2018-10-07 09:12:38
HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-10-07 09:12:39
HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-10-07 09:12:39
HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-10-07 09:12:43

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:12:43
CTS T4 FIX | Firm: CTS | 2018-10-07 09:12:43
CTS FIX socket (6) | Creating socket. Using TLS 1.0. | 2018-10-07 09:12:43
CTS FIX socket (6) | Connecting to IP: 74.201.6.199. | 2018-10-07 09:12:43
HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-07 09:12:45

Marco Madau, [07.10.18 09:17]
HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-07 09:12:45
HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-10-07 09:12:45
HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-07 09:12:45
HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-10-07 09:12:45
CTS FIX socket (6) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2018-10-07 09:13:02 *
CTS FIX socket (6) | Signaling to core to close socket | 2018-10-07 09:13:02
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:02
CTS FIX socket (6) | Closed. | 2018-10-07 09:13:02
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:02
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:02
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:02
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:02

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:05
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:05
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:05 *
CTS FIX socket (7) | Signaling to core to close socket | 2018-10-07 09:13:05
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:05
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:05
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:05
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:05
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:05

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:08
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:08
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:08 *
CTS FIX socket (8) | Signaling to core to close socket | 2018-10-07 09:13:08
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:08
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:08
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:08
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:08
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:08

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:11
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:11
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:11 *
CTS FIX socket (9) | Signaling to core to close socket | 2018-10-07 09:13:11
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:11
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:11
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:11
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:11
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:11

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:14
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:14

Marco Madau, [07.10.18 09:17]
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:14 *
CTS FIX socket (10) | Signaling to core to close socket | 2018-10-07 09:13:14
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:14
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:14
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:14
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:14
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:14

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:17
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:17
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:29 *
CTS FIX socket (11) | Signaling to core to close socket | 2018-10-07 09:13:29
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:29
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:29
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:29
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:29
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:29

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:32
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:32
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:32 *
CTS FIX socket (13) | Signaling to core to close socket | 2018-10-07 09:13:32
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:32
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:32
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:32
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:32
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:32

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:35
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:35
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:35 *
CTS FIX socket (14) | Signaling to core to close socket | 2018-10-07 09:13:35
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:35
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:35
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:35
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:35
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:35

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:38
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:38
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:38 *
CTS FIX socket (15) | Signaling to core to close socket | 2018-10-07 09:13:38
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:38
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:38
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:38

Marco Madau, [07.10.18 09:17]
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:38
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:38

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:41
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:41
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:41 *
CTS FIX socket (16) | Signaling to core to close socket | 2018-10-07 09:13:41
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:41
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:41
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:41
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:41
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:41

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:44
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:44
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:44 *
CTS FIX socket (17) | Signaling to core to close socket | 2018-10-07 09:13:44
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:44
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:44
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:44
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:44
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:44

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:47
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:47
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:47 *
CTS FIX socket (18) | Signaling to core to close socket | 2018-10-07 09:13:47
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:47
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:47
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:47
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:47
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:47

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:50
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:50
Error getting address info for fix-sim.t4login.com. Windows error code 11001: Host sconosciuto. | 2018-10-07 09:13:56 *
CTS FIX socket (19) | Signaling to core to close socket | 2018-10-07 09:13:56
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:13:56
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:13:56
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:56
CTS T4 FIX | Disconnected. | 2018-10-07 09:13:56
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:13:56

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:13:59
CTS T4 FIX | Firm: CTS | 2018-10-07 09:13:59
CTS FIX socket (20) | Creating socket. Using TLS 1.0. | 2018-10-07 09:14:01
CTS FIX socket (20) | Connecting to IP: 74.201.6.199. | 2018-10-07 09:14:01

Marco Madau, [07.10.18 09:17]
CTS FIX socket (20) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2018-10-07 09:14:20 *
CTS FIX socket (20) | Signaling to core to close socket | 2018-10-07 09:14:20
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:14:20
CTS FIX socket (20) | Closed. | 2018-10-07 09:14:20
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:14:20
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:14:20
CTS T4 FIX | Disconnected. | 2018-10-07 09:14:20
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:14:20

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:14:23
CTS T4 FIX | Firm: CTS | 2018-10-07 09:14:23
CTS FIX socket (21) | Creating socket. Using TLS 1.0. | 2018-10-07 09:14:24
CTS FIX socket (21) | Connecting to IP: 74.201.6.199. | 2018-10-07 09:14:24
CTS FIX socket (21) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2018-10-07 09:14:43 *
CTS FIX socket (21) | Signaling to core to close socket | 2018-10-07 09:14:43
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:14:43
CTS FIX socket (21) | Closed. | 2018-10-07 09:14:43
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:14:43
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:14:43
CTS T4 FIX | Disconnected. | 2018-10-07 09:14:43
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:14:43

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:14:46
CTS T4 FIX | Firm: CTS | 2018-10-07 09:14:46
CTS FIX socket (23) | Creating socket. Using TLS 1.0. | 2018-10-07 09:14:46
CTS FIX socket (23) | Connecting to IP: 69.44.110.200. | 2018-10-07 09:14:46
CTS FIX socket (23) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2018-10-07 09:15:04 *
CTS FIX socket (23) | Signaling to core to close socket | 2018-10-07 09:15:04
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:15:04
CTS FIX socket (23) | Closed. | 2018-10-07 09:15:04
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:15:04
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:15:04
CTS T4 FIX | Disconnected. | 2018-10-07 09:15:04
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:15:04

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:15:07
CTS T4 FIX | Firm: CTS | 2018-10-07 09:15:07
CTS FIX socket (24) | Creating socket. Using TLS 1.0. | 2018-10-07 09:15:08
CTS FIX socket (24) | Connecting to IP: 74.201.6.199. | 2018-10-07 09:15:08
CTS FIX socket (24) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2018-10-07 09:15:26 *
CTS FIX socket (24) | Signaling to core to close socket | 2018-10-07 09:15:26
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:15:26

Marco Madau, [07.10.18 09:17]
CTS FIX socket (24) | Closed. | 2018-10-07 09:15:26
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:15:26
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:15:26
CTS T4 FIX | Disconnected. | 2018-10-07 09:15:26
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:15:26

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:15:29
CTS T4 FIX | Firm: CTS | 2018-10-07 09:15:29
CTS FIX socket (25) | Creating socket. Using TLS 1.0. | 2018-10-07 09:15:29
CTS FIX socket (25) | Connecting to IP: 74.201.6.199. | 2018-10-07 09:15:29
CTS FIX socket (25) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2018-10-07 09:15:45 *
CTS FIX socket (25) | Signaling to core to close socket | 2018-10-07 09:15:45
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:15:45
CTS FIX socket (25) | Closed. | 2018-10-07 09:15:45
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:15:45
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:15:45
CTS T4 FIX | Disconnected. | 2018-10-07 09:15:45
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:15:45

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:15:48
CTS T4 FIX | Firm: CTS | 2018-10-07 09:15:48
CTS FIX socket (27) | Creating socket. Using TLS 1.0. | 2018-10-07 09:15:48
CTS FIX socket (27) | Connecting to IP: 69.44.110.200. | 2018-10-07 09:15:48
CTS FIX socket (27) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2018-10-07 09:16:07 *
CTS FIX socket (27) | Signaling to core to close socket | 2018-10-07 09:16:07
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:16:07
CTS FIX socket (27) | Closed. | 2018-10-07 09:16:07
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:16:07
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:16:07
CTS T4 FIX | Disconnected. | 2018-10-07 09:16:07
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:16:07

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:16:10
CTS T4 FIX | Firm: CTS | 2018-10-07 09:16:10
CTS FIX socket (28) | Creating socket. Using TLS 1.0. | 2018-10-07 09:16:10
CTS FIX socket (28) | Connecting to IP: 69.44.110.200. | 2018-10-07 09:16:10
CTS FIX socket (28) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2018-10-07 09:16:29 *
CTS FIX socket (28) | Signaling to core to close socket | 2018-10-07 09:16:29
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-10-07 09:16:29
CTS FIX socket (28) | Closed. | 2018-10-07 09:16:29
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-07 09:16:29
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:16:29
CTS T4 FIX | Disconnected. | 2018-10-07 09:16:29

Marco Madau, [07.10.18 09:17]
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-07 09:16:29

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:16:32
CTS T4 FIX | Firm: CTS | 2018-10-07 09:16:32
CTS FIX socket (29) | Creating socket. Using TLS 1.0. | 2018-10-07 09:16:32
CTS FIX socket (29) | Connecting to IP: 69.44.110.200. | 2018-10-07 09:16:32

thank's for your help!

Nico
[2018-10-08 17:26:09]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem

Looks like either your ISP is blocking the port used to CTS or the connection is getting blocked from your side.

These are the relevant messages:

CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-07 09:15:48
CTS T4 FIX | Firm: CTS | 2018-10-07 09:15:48
CTS FIX socket (27) | Creating socket. Using TLS 1.0. | 2018-10-07 09:15:48
CTS FIX socket (27) | Connecting to IP: 69.44.110.200. | 2018-10-07 09:15:48
CTS FIX socket (27) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2018-10-07 09:16:07 *
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account