Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 26 Apr 2024 01:03:02 +0000
Constant disconnect/connect attempts, on bitmex, wrong data feed requests
View Count: 1025
| [2018-10-06 03:01:24] |
| 4646ed - Posts: 230 |
|
I'm on Bitmex Live. SC keeps on trying to download Forex symbols data from Bitmex, thus keeps on disconnecting. I've removed all forex and other symbols from Associated watch lists for all charts but it's still happening. Ive sent the message log for analysis. The symbol is not improperly formatted as far as Bitmex goes, Bitmex data is coming through. Date Time Of Last Edit: 2018-10-06 16:03:42
|
| [2018-10-06 22:53:20] |
| |
|
Your analysis of the problem is not correct. This is the source of the issue: BitMEX Trading Direct | HTTP response not complete. Request timed out. | 2018-10-06 09:53:42 Connection to the external service has been lost. | 2018-10-06 09:53:42 There is an HTTP request which was made which there was no response to from BitMex. We cannot control this. The only thing we can do is add logging as to what particular request failed. And when there is a failure with trading, the only thing Sierra Chart can do is reconnect to ensure that the trading state is always up-to-date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-07 14:51:50] |
| 4646ed - Posts: 230 |
|
You're the engineer. I'm just a lowly ignorant customer. If I could analyze correctly and fix the problem myself I would have, but couldn't (I tried), so I asked for help. The problem only happens at one location, but doesnt matter which computer or whether its wifi or LAN. The other location, same ISP, same charts and settings, has no problems. When using SC Forex feed at either location, no problems. It's just Bitmex at one place. Would getting a different API key from Bitmex help, do you think? Or is that also not related? Date Time Of Last Edit: 2018-10-07 14:52:19
|
| [2018-10-07 22:05:14] |
| |
|
This does not appear to be API key related from our perspective.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: