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Date/Time: Wed, 24 Apr 2024 18:22:24 +0000



Prerelease install error message

View Count: 700

[2018-10-05 14:33:17]
Yoda - Posts: 106
Using the SC installer I'm receiving the following message when I try to install the Prerelease Version 1816:

Incorrect URL when getting common files list to download

If I switch the version to the Current Version, SC installs without any issues.

If it helps, I've sent a copy of the install log to support using the "Send Log to Support" feature.
[2018-10-05 16:29:11]
samual sprat - Posts: 343
Same error here
[2018-10-05 16:30:51]
John - SC Support - Posts: 31087
We are aware of the problem and we are working on fixing it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-10-05 16:34:37]
John - SC Support - Posts: 31087
There were some missing files for the update, hence the problem. This has been resolved and if you try to install release 1816, it will install correctly this time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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