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Date/Time: Thu, 28 Mar 2024 18:45:16 +0000



Error Logs Struggling to Download Data

View Count: 497

[2018-10-01 06:25:11]
CarlRostron - Posts: 80
Since Friday I have been having issues getting data through to SC. I have disabled all of my AVG and Windows Firewall. Do you think a reinstall of SC would help?


Software version: 1812 64-bit | 2018-10-01 02:15:03
Usage end date: 2019-02-23 | 2018-10-01 02:15:03
Enabled for: Advanced Features. | 2018-10-01 02:15:03
Enabled for: Sierra Chart Historical Data Service. | 2018-10-01 02:15:03
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-01 02:15:03
Current selected Data/Trading service: SC Data - All Services | 2018-10-01 02:15:03
Chart Update Interval: 100 | 2018-10-01 02:15:03
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-10-01 02:15:03
2018-10-01 07:15:02 Local computer time | 2018-10-01 02:15:03
2018-10-01 06:15:02 Local computer time in UTC | 2018-10-01 02:15:03
2018-10-01 02:15:02 Local computer time in SC Time Zone | 2018-10-01 02:15:03
2018-10-01 06:11:49 Server time in UTC | 2018-10-01 02:15:03
Local computer UTC time and Server UTC time difference: 5 seconds. | 2018-10-01 02:15:03
Program path: C:\Users\RBT-Desktop\Documents\SierraChart_EOD\ | 2018-10-01 02:15:03
Data Files path: C:\Users\RBT-Desktop\Documents\SierraChart_EOD\Data\ | 2018-10-01 02:15:03
OS Version Number: 10.0 | 2018-10-01 02:15:03
Locale Setting: C | 2018-10-01 02:15:03

AGR.LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:33
SC Data - All Services | Starting real-time market data updates for: AGR.LS. ID: 39 | 2018-10-01 02:17:34
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AGR.LS | 2018-10-01 02:17:34
SC Data - All Services | Requesting security definition data for: AGR.LS. ID: 39 | 2018-10-01 02:17:34
HD Request # 49 | Downloading Historical Daily chart data for AGR.LS. Starting date: 2018-09-24. Service: equities.us | 2018-10-01 02:17:34
HD Request # 49 | Requesting historical Daily data for AGR.LS starting at 2018-09-23 | 2018-10-01 02:17:34
HD Request # 49 | Receiving historical Daily data for AGR.LS starting at 2018-09-24 | 2018-10-01 02:17:34
HD Request # 49 | Writing historical Daily data to the file AGR.LS.dly | 2018-10-01 02:17:34
HD Request # 49 | Received 5 records from 2018-09-24 00:00:00 to 2018-09-28 00:00:00 (5.0 days) and wrote 5 records for AGR.LS | 2018-10-01 02:17:34
HD Request # 49 | Completion time: 0s | 2018-10-01 02:17:34
HD Request # 49 | Daily data download complete for AGR.LS. Unique request ID: 41 | 2018-10-01 02:17:34
Removed historical data download ID 41 | 2018-10-01 02:17:34

AGR.LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:34
BP..LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:40
SC Data - All Services | Starting real-time market data updates for: BP..LS. ID: 40 | 2018-10-01 02:17:41
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BP..LS | 2018-10-01 02:17:41
SC Data - All Services | Requesting security definition data for: BP..LS. ID: 40 | 2018-10-01 02:17:41
HD Request # 50 | Downloading Historical Daily chart data for BP..LS. Starting date: 2018-09-24. Service: scdataallservices | 2018-10-01 02:17:41
HD Request # 50 | Requesting historical Daily data for BP..LS starting at 2018-09-23 | 2018-10-01 02:17:41
HD Request # 50 | Receiving historical Daily data for BP..LS starting at 2018-09-24 | 2018-10-01 02:17:41
HD Request # 50 | Writing historical Daily data to the file BP..LS.dly | 2018-10-01 02:17:41
HD Request # 50 | Received 5 records from 2018-09-24 00:00:00 to 2018-09-28 00:00:00 (5.0 days) and wrote 5 records for BP..LS | 2018-10-01 02:17:41
HD Request # 50 | Completion time: 1s | 2018-10-01 02:17:41
HD Request # 50 | Daily data download complete for BP..LS. Unique request ID: 42 | 2018-10-01 02:17:41
Removed historical data download ID 42 | 2018-10-01 02:17:41

BP..LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:42
CNA.LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:43
SC Data - All Services | Starting real-time market data updates for: CNA.LS. ID: 41 | 2018-10-01 02:17:43
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CNA.LS | 2018-10-01 02:17:43
SC Data - All Services | Requesting security definition data for: CNA.LS. ID: 41 | 2018-10-01 02:17:43
HD Request # 51 | Downloading Historical Daily chart data for CNA.LS. Starting date: 2018-09-24. Service: equities.us | 2018-10-01 02:17:43
HD Request # 51 | Requesting historical Daily data for CNA.LS starting at 2018-09-23 | 2018-10-01 02:17:43
HD Request # 51 | Receiving historical Daily data for CNA.LS starting at 2018-09-24 | 2018-10-01 02:17:44
HD Request # 51 | Writing historical Daily data to the file CNA.LS.dly | 2018-10-01 02:17:44
HD Request # 51 | Received 5 records from 2018-09-24 00:00:00 to 2018-09-28 00:00:00 (5.0 days) and wrote 5 records for CNA.LS | 2018-10-01 02:17:44
HD Request # 51 | Completion time: 0s | 2018-10-01 02:17:44
HD Request # 51 | Daily data download complete for CNA.LS. Unique request ID: 43 | 2018-10-01 02:17:44
Removed historical data download ID 43 | 2018-10-01 02:17:44

CNA.LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:44
COB.LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:46
SC Data - All Services | Starting real-time market data updates for: COB.LS. ID: 42 | 2018-10-01 02:17:47
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: COB.LS | 2018-10-01 02:17:47
SC Data - All Services | Requesting security definition data for: COB.LS. ID: 42 | 2018-10-01 02:17:47
HD Request # 52 | Downloading Historical Daily chart data for COB.LS. Starting date: 2018-09-24. Service: equities.us | 2018-10-01 02:17:47
HD Request # 52 | Requesting historical Daily data for COB.LS starting at 2018-09-23 | 2018-10-01 02:17:47
HD Request # 52 | Receiving historical Daily data for COB.LS starting at 2018-09-24 | 2018-10-01 02:17:48
HD Request # 52 | Writing historical Daily data to the file COB.LS.dly | 2018-10-01 02:17:48
HD Request # 52 | Received 5 records from 2018-09-24 00:00:00 to 2018-09-28 00:00:00 (5.0 days) and wrote 5 records for COB.LS | 2018-10-01 02:17:48
HD Request # 52 | Completion time: 0s | 2018-10-01 02:17:48
HD Request # 52 | Daily data download complete for COB.LS. Unique request ID: 44 | 2018-10-01 02:17:48
Removed historical data download ID 44 | 2018-10-01 02:17:48

COB.LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:48
DRX.LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:51
SC Data - All Services | Starting real-time market data updates for: DRX.LS. ID: 43 | 2018-10-01 02:17:51
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: DRX.LS | 2018-10-01 02:17:51
SC Data - All Services | Requesting security definition data for: DRX.LS. ID: 43 | 2018-10-01 02:17:51
HD Request # 53 | Downloading Historical Daily chart data for DRX.LS. Starting date: 2018-09-24. Service: equities.us | 2018-10-01 02:17:51
HD Request # 53 | Requesting historical Daily data for DRX.LS starting at 2018-09-23 | 2018-10-01 02:17:51
HD Request # 53 | Receiving historical Daily data for DRX.LS starting at 2018-09-24 | 2018-10-01 02:17:52
HD Request # 53 | Writing historical Daily data to the file DRX.LS.dly | 2018-10-01 02:17:52
HD Request # 53 | Received 5 records from 2018-09-24 00:00:00 to 2018-09-28 00:00:00 (5.0 days) and wrote 5 records for DRX.LS | 2018-10-01 02:17:52
HD Request # 53 | Completion time: 1s | 2018-10-01 02:17:52
HD Request # 53 | Daily data download complete for DRX.LS. Unique request ID: 45 | 2018-10-01 02:17:52
Removed historical data download ID 45 | 2018-10-01 02:17:52

DRX.LS Weekly #1 | Reloading chart. | 2018-10-01 02:17:52
F Weekly #1 | Reloading chart. | 2018-10-01 02:17:58
SC Data - All Services | Starting real-time market data updates for: F. ID: 44 | 2018-10-01 02:17:59
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F | 2018-10-01 02:17:59
SC Data - All Services | Requesting security definition data for: F. ID: 44 | 2018-10-01 02:17:59
HD Request # 54 | Downloading Historical Daily chart data for F. Starting date: 2018-09-24. Service: equities.us | 2018-10-01 02:17:59
HD Request # 54 | Requesting historical Daily data for F starting at 2018-09-23 | 2018-10-01 02:17:59
HD Request # 54 | Receiving historical Daily data for F starting at 2018-09-24 | 2018-10-01 02:17:59
HD Request # 54 | Writing historical Daily data to the file F.dly | 2018-10-01 02:17:59
HD Request # 54 | Received 5 records from 2018-09-24 00:00:00 to 2018-09-28 00:00:00 (5.0 days) and wrote 5 records for F | 2018-10-01 02:17:59
HD Request # 54 | Completion time: 0s | 2018-10-01 02:17:59
HD Request # 54 | Daily data download complete for F. Unique request ID: 46 | 2018-10-01 02:17:59
Removed historical data download ID 46 | 2018-10-01 02:17:59

F Weekly #1 | Reloading chart. | 2018-10-01 02:18:00
GE Weekly #1 | Reloading chart. | 2018-10-01 02:18:17
SC Data - All Services | Starting real-time market data updates for: GE. ID: 45 | 2018-10-01 02:18:18
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: GE | 2018-10-01 02:18:18
SC Data - All Services | Requesting security definition data for: GE. ID: 45 | 2018-10-01 02:18:18
HD Request # 55 | Downloading Historical Daily chart data for GE. Starting date: 2018-09-18. Service: equities.us | 2018-10-01 02:18:18
HD Request # 55 | Requesting historical Daily data for GE starting at 2018-09-17 | 2018-10-01 02:18:18
HD Request # 55 | Receiving historical Daily data for GE starting at 2018-09-18 | 2018-10-01 02:18:19
HD Request # 55 | Writing historical Daily data to the file GE.dly | 2018-10-01 02:18:19
HD Request # 55 | Received 10 records from 2018-09-18 00:00:00 to 2018-09-28 00:00:00 (11.0 days) and wrote 9 records for GE | 2018-10-01 02:18:19
HD Request # 55 | Completion time: 0s | 2018-10-01 02:18:19
HD Request # 55 | Daily data download complete for GE. Unique request ID: 47 | 2018-10-01 02:18:19
Removed historical data download ID 47 | 2018-10-01 02:18:19

GE Weekly #1 | Reloading chart. | 2018-10-01 02:18:19
GBPUSD [M] Daily #1 | Reloading chart. | 2018-10-01 02:18:49
Using Bid/Ask average for last trade price for GBPUSD | 2018-10-01 02:18:49
SC DTC Data with Market Depth | Starting real-time market data updates for: GBPUSD. ID: 46 | 2018-10-01 02:18:49
SC DTC Data with Market Depth | Requesting security definition data for: GBPUSD. ID: 46 | 2018-10-01 02:18:49
HD Request # 56 | Downloading Historical Daily chart data for GBPUSD. Starting date: 2018-09-19. Service: fxcm | 2018-10-01 02:18:49
HD Request # 56 | Using server: ds4.sierracharts.com port 10149 | 2018-10-01 02:18:49
Socket (2) | Creating socket. | 2018-10-01 02:18:49
Socket (2) | Connecting to IP: 192.81.56.146. | 2018-10-01 02:18:49
HD Request # 56 | Setting DTC encoding to Binary VLS | 2018-10-01 02:18:50
HD Request # 56 | Sending historical data logon request message. | 2018-10-01 02:18:50
Socket (2) | Socket gracefully closed by remote side. | 2018-10-01 02:19:01
Socket (2) | Received socket Close event. | 2018-10-01 02:19:01
Socket (2) | Adding bytes from final send buffer from buffered socket: 114 | 2018-10-01 02:19:01
Socket (2) | Signaling to core to close socket | 2018-10-01 02:19:01
Socket (2) | Write in progress. Shutdown being delayed. | 2018-10-01 02:19:01
HD Request # 56 | Error downloading historical Daily data for GBPUSD. The network socket has been closed. Retrying download. | 2018-10-01 02:19:01
Historical data download thread signaled to stop. | 2018-10-01 02:19:01
HD Request # 56 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2018-10-01 02:19:01
HD Request # 56 | Completion time: 11s | 2018-10-01 02:19:01

HD Request # 57 | Downloading Historical Daily chart data for GBPUSD. Starting date: 2018-09-19. Service: fxcm | 2018-10-01 02:19:01
HD Request # 57 | Using server: ds3.sierracharts.com port 10150 | 2018-10-01 02:19:01
Socket (3) | Creating socket. | 2018-10-01 02:19:01
Socket (3) | Connecting to IP: 65.182.172.42. | 2018-10-01 02:19:01
HD Request # 57 | Setting DTC encoding to Binary VLS | 2018-10-01 02:19:01
HD Request # 57 | Sending historical data logon request message. | 2018-10-01 02:19:01
SC DTC Data with Market Depth | Received security definition for symbol GBPUSD | 2018-10-01 02:19:12
Socket (3) | Socket gracefully closed by remote side. | 2018-10-01 02:19:12
Socket (3) | Received socket Close event. | 2018-10-01 02:19:12
Socket (3) | Adding bytes from final send buffer from buffered socket: 114 | 2018-10-01 02:19:12
Socket (3) | Signaling to core to close socket | 2018-10-01 02:19:12
Socket (3) | Write in progress. Shutdown being delayed. | 2018-10-01 02:19:12
HD Request # 57 | Error downloading historical Daily data for GBPUSD. The network socket has been closed. Retrying download. | 2018-10-01 02:19:12
Historical data download thread signaled to stop. | 2018-10-01 02:19:12
HD Request # 57 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2018-10-01 02:19:12
HD Request # 57 | Completion time: 12s | 2018-10-01 02:19:12

HD Request # 58 | Downloading Historical Daily chart data for GBPUSD. Starting date: 2018-09-19. Service: fxcm | 2018-10-01 02:19:12
HD Request # 58 | Using server: ds4.sierracharts.com port 10149 | 2018-10-01 02:19:12
Socket (4) | Creating socket. | 2018-10-01 02:19:12
Socket (4) | Connecting to IP: 192.81.56.146. | 2018-10-01 02:19:12
HD Request # 58 | Setting DTC encoding to Binary VLS | 2018-10-01 02:19:12
HD Request # 58 | Sending historical data logon request message. | 2018-10-01 02:19:12
Socket (2) | Write has completed. Shutdown being performed. | 2018-10-01 02:19:14
Socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:19:14
Socket (2) | Closed. | 2018-10-01 02:19:14
Socket (4) | Socket gracefully closed by remote side. | 2018-10-01 02:19:22
Socket (4) | Adding bytes from final send buffer from buffered socket: 114 | 2018-10-01 02:19:22
Socket (4) | Signaling to core to close socket | 2018-10-01 02:19:22
Socket (4) | Write in progress. Shutdown being delayed. | 2018-10-01 02:19:22
Socket (4) | Received socket Close event. | 2018-10-01 02:19:22
HD Request # 58 | Error downloading historical Daily data for GBPUSD. The network socket has been closed. Retrying download. | 2018-10-01 02:19:22
Historical data download thread signaled to stop. | 2018-10-01 02:19:22
HD Request # 58 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2018-10-01 02:19:22
HD Request # 58 | Completion time: 10s | 2018-10-01 02:19:22
HD Request # 58 | Daily data download complete for GBPUSD. Unique request ID: 48 | 2018-10-01 02:19:22
Removed historical data download ID 48 | 2018-10-01 02:19:22

GBPUSD [M] Daily #1 | Reloading chart. | 2018-10-01 02:19:22
Socket (3) | Write has completed. Shutdown being performed. | 2018-10-01 02:19:28
Socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:19:28
Socket (3) | Closed. | 2018-10-01 02:19:28
Socket (4) | Write has completed. Shutdown being performed. | 2018-10-01 02:19:38
Socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:19:38
Socket (4) | Closed. | 2018-10-01 02:19:38
HD Request # 59 | Downloading Historical Daily chart data for GBPUSD. Starting date: 1968-09-30. Service: fxcm | 2018-10-01 02:20:01
HD Request # 59 | Using server: ds3.sierracharts.com port 10150 | 2018-10-01 02:20:01
Socket (2) | Creating socket. | 2018-10-01 02:20:01
Socket (2) | Connecting to IP: 65.182.172.42. | 2018-10-01 02:20:01
HD Request # 59 | Setting DTC encoding to Binary VLS | 2018-10-01 02:20:01
HD Request # 59 | Sending historical data logon request message. | 2018-10-01 02:20:01
Socket (2) | Socket gracefully closed by remote side. | 2018-10-01 02:20:12
Socket (2) | Received socket Close event. | 2018-10-01 02:20:12
Socket (2) | Adding bytes from final send buffer from buffered socket: 114 | 2018-10-01 02:20:12
Socket (2) | Signaling to core to close socket | 2018-10-01 02:20:12
Socket (2) | Write in progress. Shutdown being delayed. | 2018-10-01 02:20:12
HD Request # 59 | Error downloading historical Daily data for GBPUSD. The network socket has been closed. Retrying download. | 2018-10-01 02:20:12
Historical data download thread signaled to stop. | 2018-10-01 02:20:12
HD Request # 59 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2018-10-01 02:20:12
HD Request # 59 | Completion time: 12s | 2018-10-01 02:20:12

HD Request # 60 | Downloading Historical Daily chart data for GBPUSD. Starting date: 1968-09-30. Service: fxcm | 2018-10-01 02:20:12
HD Request # 60 | Using server: ds4.sierracharts.com port 10149 | 2018-10-01 02:20:12
Socket (3) | Creating socket. | 2018-10-01 02:20:12
Socket (3) | Connecting to IP: 192.81.56.146. | 2018-10-01 02:20:12
HD Request # 60 | Setting DTC encoding to Binary VLS | 2018-10-01 02:20:12
HD Request # 60 | Sending historical data logon request message. | 2018-10-01 02:20:12
Socket (3) | Socket gracefully closed by remote side. | 2018-10-01 02:20:23
Socket (3) | Received socket Close event. | 2018-10-01 02:20:23
Socket (3) | Adding bytes from final send buffer from buffered socket: 114 | 2018-10-01 02:20:23
Socket (3) | Signaling to core to close socket | 2018-10-01 02:20:23
Socket (3) | Write in progress. Shutdown being delayed. | 2018-10-01 02:20:23
HD Request # 60 | Error downloading historical Daily data for GBPUSD. The network socket has been closed. Retrying download. | 2018-10-01 02:20:23
Historical data download thread signaled to stop. | 2018-10-01 02:20:23
HD Request # 60 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2018-10-01 02:20:23
HD Request # 60 | Completion time: 11s | 2018-10-01 02:20:23

HD Request # 61 | Downloading Historical Daily chart data for GBPUSD. Starting date: 1968-09-30. Service: fxcm | 2018-10-01 02:20:23
HD Request # 61 | Using server: ds3.sierracharts.com port 10150 | 2018-10-01 02:20:23
Socket (4) | Creating socket. | 2018-10-01 02:20:23
Socket (4) | Connecting to IP: 65.182.172.42. | 2018-10-01 02:20:23
HD Request # 61 | Setting DTC encoding to Binary VLS | 2018-10-01 02:20:24
HD Request # 61 | Sending historical data logon request message. | 2018-10-01 02:20:24
Socket (2) | Write has completed. Shutdown being performed. | 2018-10-01 02:20:28
Socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:20:28
Socket (2) | Closed. | 2018-10-01 02:20:28
Socket (4) | Socket gracefully closed by remote side. | 2018-10-01 02:20:35
Socket (4) | Received socket Close event. | 2018-10-01 02:20:35
Socket (4) | Adding bytes from final send buffer from buffered socket: 114 | 2018-10-01 02:20:35
Socket (4) | Signaling to core to close socket | 2018-10-01 02:20:35
Socket (4) | Write in progress. Shutdown being delayed. | 2018-10-01 02:20:35
HD Request # 61 | Error downloading historical Daily data for GBPUSD. The network socket has been closed. Retrying download. | 2018-10-01 02:20:35
Historical data download thread signaled to stop. | 2018-10-01 02:20:35
HD Request # 61 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2018-10-01 02:20:35
HD Request # 61 | Completion time: 11s | 2018-10-01 02:20:35
HD Request # 61 | Daily data download complete for GBPUSD. Unique request ID: 49 | 2018-10-01 02:20:35
Removed historical data download ID 49 | 2018-10-01 02:20:35

GBPUSD [M] Daily #1 | Reloading chart. | 2018-10-01 02:20:35
Socket (3) | Write has completed. Shutdown being performed. | 2018-10-01 02:20:43
Socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:20:43
Socket (3) | Closed. | 2018-10-01 02:20:43
Socket (4) | Write has completed. Shutdown being performed. | 2018-10-01 02:20:57
Socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:20:57
Socket (4) | Closed. | 2018-10-01 02:20:57
HTTPS historicaldata.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-01 02:21:19
HTTPS historicaldata.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-01 02:21:19
HTTPS historicaldata.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-01 02:21:19
HTTPS historicaldata.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:21:19
HTTPS historicaldata.sierrachart.com:443 (1) | Closed. | 2018-10-01 02:21:19
GBPUSD [M] Daily #1 | Reloading chart. | 2018-10-01 02:21:32
EURUSD [M] Daily #1 | Reloading chart. | 2018-10-01 02:21:35
GBPUSD [M] Daily #1 | Reloading chart. | 2018-10-01 02:21:39
HD Request # 62 | Downloading Historical Daily chart data for GBPUSD. Starting date: 1968-09-30. Service: fxcm | 2018-10-01 02:21:52
HD Request # 62 | Using server: ds4.sierracharts.com port 10149 | 2018-10-01 02:21:52
Socket (2) | Creating socket. | 2018-10-01 02:21:52
Socket (2) | Connecting to IP: 192.81.56.146. | 2018-10-01 02:21:52
HD Request # 62 | Setting DTC encoding to Binary VLS | 2018-10-01 02:21:53
HD Request # 62 | Sending historical data logon request message. | 2018-10-01 02:21:53
Socket (2) | Socket gracefully closed by remote side. | 2018-10-01 02:22:04
Socket (2) | Adding bytes from final send buffer from buffered socket: 114 | 2018-10-01 02:22:04
Socket (2) | Signaling to core to close socket | 2018-10-01 02:22:04
Socket (2) | Received socket Close event. | 2018-10-01 02:22:04
Socket (2) | Write in progress. Shutdown being delayed. | 2018-10-01 02:22:04
HD Request # 62 | Error downloading historical Daily data for GBPUSD. The network socket has been closed. Retrying download. | 2018-10-01 02:22:04
Historical data download thread signaled to stop. | 2018-10-01 02:22:04
HD Request # 62 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2018-10-01 02:22:04
HD Request # 62 | Completion time: 11s | 2018-10-01 02:22:04

HD Request # 63 | Downloading Historical Daily chart data for GBPUSD. Starting date: 1968-09-30. Service: fxcm | 2018-10-01 02:22:04
HD Request # 63 | Using server: ds3.sierracharts.com port 10150 | 2018-10-01 02:22:04
Socket (1) | Creating socket. | 2018-10-01 02:22:04
Socket (1) | Connecting to IP: 65.182.172.42. | 2018-10-01 02:22:04
HD Request # 63 | Setting DTC encoding to Binary VLS | 2018-10-01 02:22:04
HD Request # 63 | Sending historical data logon request message. | 2018-10-01 02:22:04
Socket (2) | Write has completed. Shutdown being performed. | 2018-10-01 02:22:14
Socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:22:14
Socket (2) | Closed. | 2018-10-01 02:22:14
Socket (1) | Socket gracefully closed by remote side. | 2018-10-01 02:22:15
Socket (1) | Received socket Close event. | 2018-10-01 02:22:15
Socket (1) | Adding bytes from final send buffer from buffered socket: 114 | 2018-10-01 02:22:15
Socket (1) | Signaling to core to close socket | 2018-10-01 02:22:15
Socket (1) | Write in progress. Shutdown being delayed. | 2018-10-01 02:22:15
HD Request # 63 | Error downloading historical Daily data for GBPUSD. The network socket has been closed. Retrying download. | 2018-10-01 02:22:15
Historical data download thread signaled to stop. | 2018-10-01 02:22:15
HD Request # 63 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2018-10-01 02:22:15
HD Request # 63 | Completion time: 11s | 2018-10-01 02:22:15

HD Request # 64 | Downloading Historical Daily chart data for GBPUSD. Starting date: 1968-09-30. Service: fxcm | 2018-10-01 02:22:15
HD Request # 64 | Using server: ds4.sierracharts.com port 10149 | 2018-10-01 02:22:15
Socket (2) | Creating socket. | 2018-10-01 02:22:15
Socket (2) | Connecting to IP: 192.81.56.146. | 2018-10-01 02:22:15
HD Request # 64 | Setting DTC encoding to Binary VLS | 2018-10-01 02:22:15
HD Request # 64 | Sending historical data logon request message. | 2018-10-01 02:22:15
Socket (2) | Socket gracefully closed by remote side. | 2018-10-01 02:22:26
Socket (2) | Received socket Close event. | 2018-10-01 02:22:26
Socket (2) | Adding bytes from final send buffer from buffered socket: 114 | 2018-10-01 02:22:26
Socket (2) | Signaling to core to close socket | 2018-10-01 02:22:26
Socket (2) | Write in progress. Shutdown being delayed. | 2018-10-01 02:22:26
HD Request # 64 | Error downloading historical Daily data for GBPUSD. The network socket has been closed. Retrying download. | 2018-10-01 02:22:26
Historical data download thread signaled to stop. | 2018-10-01 02:22:26
HD Request # 64 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2018-10-01 02:22:26
HD Request # 64 | Completion time: 12s | 2018-10-01 02:22:26
HD Request # 64 | Daily data download complete for GBPUSD. Unique request ID: 50 | 2018-10-01 02:22:26
Removed historical data download ID 50 | 2018-10-01 02:22:26

GBPUSD [M] Daily #1 | Reloading chart. | 2018-10-01 02:22:26
Socket (1) | Write has completed. Shutdown being performed. | 2018-10-01 02:22:31
Socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:22:31
Socket (1) | Closed. | 2018-10-01 02:22:31
Socket (2) | Write has completed. Shutdown being performed. | 2018-10-01 02:22:43
Socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-01 02:22:43
Socket (2) | Closed. | 2018-10-01 02:22:43


[2018-10-01 18:15:16]
Sierra Chart Engineering - Posts: 104368
This is very unusual. This is what we observe:

HD Request # 64 | Sending historical data logon request message. | 2018-10-01 02:22:15
Socket (2) | Socket gracefully closed by remote side. | 2018-10-01 02:22:26

There is something with the Internet connectivity somewhere from your side interfering with the connection. This is quite clear. This is not an issue on our server because it is happening with two different servers and no other users are having an issue like this. We do not think it is necessary to reinstall Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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