Support Board

Date/Time: Sun, 28 Apr 2024 05:45:06 +0000

Post From: Error Logs Struggling to Download Data

[2018-10-01 18:15:16] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is very unusual. This is what we observe: HD Request # 64 \| Sending historical data logon request message. \| 2018-10-01 02:22:15 Socket (2) \| Socket gracefully closed by remote side. \| 2018-10-01 02:22:26 There is something with the Internet connectivity somewhere from your side interfering with the connection. This is quite clear. This is not an issue on our server because it is happening with two different servers and no other users are having an issue like this. We do not think it is necessary to reinstall Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing