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Date/Time: Sat, 27 Apr 2024 15:33:07 +0000



Unable to connect to the data feed

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[2018-09-24 14:44:58]
User226793 - Posts: 160
Hi there, I have CQG data provided by my brokerage (Ninja Trader). They have confirmed that my account and user id for Sierra Charts are active however when I try to connect to the data in Sierra, below attached is my error... In addition I have attached my data setting for your reference. Can you please advise why I am unable to connect?
Attachment Deleted.
imageError.PNG / V - Attached On 2018-09-24 14:41:44 UTC - Size: 13.97 KB - 237 views
imageDataSetting.PNG / V - Attached On 2018-09-24 14:44:21 UTC - Size: 46.9 KB - 294 views
[2018-09-24 19:25:41]
Sierra Chart Engineering - Posts: 104368
Refer to:
CQG Trading Platform Service: Common Error Messages
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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