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Direct MessagesDate/Time: Thu, 25 Apr 2024 21:11:00 +0000
Moving targets altogether
View Count: 1456
| [2018-10-02 20:44:06] |
| User240655 - Posts: 26 |
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Thank you for your help. Thank you very much for adding $10 credit 1. I think I followed the instructions correctly now. I seem to be connected. Charts are moving. But I cannot see my balance. I think I still do not have it right. 2. I have completed the setup on t4login.com. I am sending the Trade Service Log below. Would you please kindly have a look at it and tell me if I have it set up correctly? Thank you for your help. Trade Activity Log: File read result: 21486 records inserted. 1585 fill records inserted. 0 records filtered. | 2018-10-02 22:30:55 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-09-17 00:00:00. Non-sim records date-time limit is 2018-07-01 00:00:00. Non-sim fill record date-time limit is 2017-10-02 00:00:00. | 2018-10-02 22:30:55 CTS Trading - DTC | Requesting trade accounts from server. | 2018-10-02 22:31:10 CTS Trading - DTC | Received no accounts from service. | 2018-10-02 22:31:10 CTS Trading - DTC | Requesting historical order fills for all trade accounts. Number of days: 90 | 2018-10-02 22:31:10 CTS Trading - DTC | Received 0 order fills. Inserting the ones that do not exist. | 2018-10-02 22:31:10 CTS Trading - DTC | Requesting Trade Positions data. | 2018-10-02 22:31:15 CTS Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-10-02 22:31:15 |
| [2018-10-02 21:00:33] |
| User240655 - Posts: 26 |
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Following up with the Trade Service Log... CTS Trading - DTC | CTS server logon result: Login failed: Undetermined | 2018-10-02 22:45:29 CTS Trading - DTC | CTS server logon result: Login failed: Undetermined | 2018-10-02 22:57:29 |
| [2018-10-03 13:45:27] |
| User240655 - Posts: 26 |
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I am really sorry to bother you. I still do not know what I am doing wrong. I seem to be getting real time data. But I cannot see my balance in "Orders and positions". And I tried to place an order just to see if it is accepted and it was rejected. I am sending you the the Trade Service Log below... Thank you for your help. --------------------------------- CTS Trading - DTC | Requesting trade accounts from server. | 2018-10-03 15:33:31 CTS Trading - DTC | Received no accounts from service. | 2018-10-03 15:33:31 CTS Trading - DTC | Requesting historical order fills for all trade accounts. Number of days: 90 | 2018-10-03 15:33:31 CTS Trading - DTC | Received 0 order fills. Inserting the ones that do not exist. | 2018-10-03 15:33:32 CTS Trading - DTC | CTS server logon result: Login failed: Undetermined | 2018-10-03 15:33:34 CTS Trading - DTC | Requesting Trade Positions data. | 2018-10-03 15:33:36 CTS Trading - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2018-10-03 15:33:36 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-10-03 15:34:11 CTS Trading - DTC order update (Order reject). Info: Trade Account '455704' is not authorized. Authorized accounts: . Internal Order ID: 17267. Service Order ID: (none). Symbol: NQ.20181200.CME_Eq | 2018-10-03 15:34:25 * CTS Trading - DTC order update (Order reject). Info: Trade Account '455704' is not authorized. Authorized accounts: . Internal Order ID: 17268. Service Order ID: (none). Symbol: NQ.20181200.CME_Eq | 2018-10-03 15:34:25 * CTS Trading - DTC order update (Order reject). Info: Trade Account '455704' is not authorized. Authorized accounts: . Internal Order ID: 17269. Service Order ID: (none). Symbol: NQ.20181200.CME_Eq | 2018-10-03 15:34:25 * Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-10-03 15:35:20 |
| [2018-10-03 16:14:32] |
| User240655 - Posts: 26 |
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It is working now. Thank you for your help.
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| [2018-10-03 17:47:14] |
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Okay basically the problem had to do with account configuration and authorizations on the CTS side which your broker AMP has control over. We do not directly control those.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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