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Date/Time: Thu, 18 Apr 2024 09:56:19 +0000



Missing INtraday Data

View Count: 522

[2018-09-23 08:10:03]
User164231 - Posts: 278
Just want to be sure, for historical intraday data it should come from IB or SC?

Attached is the screenshot of the missing contract and message log as follows;

Software version: 1717 32-bit | 2018-09-23 16:01:00
Usage end date: 2019-09-22 | 2018-09-23 16:01:00
Enabled for: Advanced Features. | 2018-09-23 16:01:00
Enabled for: Advanced Features 2. | 2018-09-23 16:01:00
Enabled for: Sierra Chart Historical Data Service. | 2018-09-23 16:01:00
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-09-23 16:01:00
Current selected Data/Trading service: Interactive Brokers | 2018-09-23 16:01:00
Chart Update Interval: 10 | 2018-09-23 16:01:00
Time Zone: +08:00:00 (HKT+08) | 2018-09-23 16:01:00
2018-09-23 16:00:59 Local computer time | 2018-09-23 16:01:00
2018-09-23 08:00:59 Local computer time in UTC | 2018-09-23 16:01:00
2018-09-23 16:00:59 Local computer time in SC Time Zone | 2018-09-23 16:01:00
2018-09-18 07:49:09 Server time in UTC | 2018-09-23 16:01:00
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-09-23 16:01:00
Program path: C:\SierraChart\ | 2018-09-23 16:01:00
Data Files path: C:\SierraChart\Data\ | 2018-09-23 16:01:00
OS Version Number: 10.0 | 2018-09-23 16:01:00
Locale Setting: C | 2018-09-23 16:01:00

HTTPS connection to historicaldata.sierrachart.com:443 (8357) | Socket gracefully closed by remote side. | 2018-09-23 16:01:06
HTTPS connection to historicaldata.sierrachart.com:443 (8357) | Received socket Close event. | 2018-09-23 16:01:06
HTTPS connection to historicaldata.sierrachart.com:443 (8357) | Initiating close of socket by core. | 2018-09-23 16:01:06
HTTPS connection to historicaldata.sierrachart.com:443 (8357) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-23 16:01:06
HTTPS connection to historicaldata.sierrachart.com:443 (8357) | Closed. | 2018-09-23 16:01:06
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES-201812-GLOBEX | 2018-09-23 16:01:09
Intraday data recording state for symbol ES-201812-GLOBEX is set to download 'Pending'. | 2018-09-23 16:01:09
Reloading all charts with filename: ES-201812-GLOBEX.scid | 2018-09-23 16:01:09
HD Request # 696 | Downloading Intraday chart data for ES-201812-GLOBEX to the file ES-201812-GLOBEX.scid. Service: cme | 2018-09-23 16:01:09
HD Request # 696 | Download start date-time: 2018-09-04 08:00:00.000 | 2018-09-23 16:01:09
HD Request # 696 | Using server: ds1.sierracharts.com port 10149 | 2018-09-23 16:01:09
Socket (8363) | Creating socket. | 2018-09-23 16:01:09
Socket (8363) | Connecting to IP: 8.18.161.135. | 2018-09-23 16:01:09
ES-201812-GLOBEX [CBV] 1 Day #2 | Reloading chart. | 2018-09-23 16:01:09
ES-201812-GLOBEX [CBV] 1 Day #2 | Waiting for historical downloads to complete with the IDs: 695, | 2018-09-23 16:01:09
HD Request # 696 | Setting DTC encoding to Binary VLS | 2018-09-23 16:01:09
HD Request # 696 | Sending historical data logon request message. | 2018-09-23 16:01:09
HD Request # 696 | Requesting Intraday data. Start date-time: 2018-09-04 08:00:00. Record interval: 0. Symbol: ESZ18 | 2018-09-23 16:01:10
HD Request # 696 | Decompressing data. | 2018-09-23 16:01:10
HD Request # 696 | Receiving Intraday data for ES-201812-GLOBEX starting at 2018-09-04 08:00:39 | 2018-09-23 16:01:11
HD Request # 696 | Timestamp of first Intraday data file record written: 2018-09-04 08:00:39 | 2018-09-23 16:01:11
Socket (8363) | Initiating close of socket by core. | 2018-09-23 16:01:19
Socket (8363) | Shutdown started. Waiting for graceful close. | 2018-09-23 16:01:19
Historical data download thread signaled to stop. | 2018-09-23 16:01:19
HD Request # 696 | Received 2667701 records from 2018-09-04 08:00:39 to 2018-09-22 04:59:59 (17.9 days) and wrote 2667701 records for ES-201812-GLOBEX | 2018-09-23 16:01:19
HD Request # 696 | Completion time: 10s | 2018-09-23 16:01:19
HD Request # 696 | Intraday data download complete for ES-201812-GLOBEX. Unique request ID: 695 | 2018-09-23 16:01:19
Removed historical data download ID 695 | 2018-09-23 16:01:19
Real-time Intraday chart data file updates started for ES-201812-GLOBEX | 2018-09-23 16:01:19
Intraday chart data file opened for ES-201812-GLOBEX | 2018-09-23 16:01:19
Interactive Brokers | Using primary service for historical data for ES-201812-GLOBEX | 2018-09-23 16:01:19
Intraday data recording state for symbol ES-201812-GLOBEX is set to download 'Pending'. | 2018-09-23 16:01:19

HD Request # 697 | Downloading Intraday chart data for ES-201812-GLOBEX to the file ES-201812-GLOBEX.scid. Service: interactive_brokers.trading | 2018-09-23 16:01:19
HD Request # 697 | Download start date-time: 2018-09-22 04:59:59.000 | 2018-09-23 16:01:19
HD Request # 697 | Requesting a total of 1 days and 44479 seconds. | 2018-09-23 16:01:19
HD Request # 697 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 44479. | 2018-09-23 16:01:19
HD Request # 697 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-09-23 04:49:59 for ES-201812-GLOBEX. PriceType: TRADES | 2018-09-23 16:01:19
ES-201812-GLOBEX [CBV] 1 Day #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2018-09-23 16:01:19
ES-201812-GLOBEX [CBV] 1 Day #2 | Reloading chart. | 2018-09-23 16:01:19
ES-201812-GLOBEX [CBV] 1 Day #2 | Reloading chart. | 2018-09-23 16:01:19
Socket (8363) | Socket gracefully closed by remote side. | 2018-09-23 16:01:19
Socket (8363) | Closed. | 2018-09-23 16:01:19
HD Request # 697 | Processing historical data message from TWS | 2018-09-23 16:01:20
HD Request # 697 | Receiving Intraday data for ES-201812-GLOBEX starting at 2018-09-22 04:50:00 | 2018-09-23 16:01:20
HD Request # 697 | Received 2880 records and wrote 0 records from 2018-09-21 03:30:00 to 2018-09-22 04:59:30. | 2018-09-23 16:01:20
HD Request # 697 | IB Backfill - Seconds requested: 44479. Seconds Remaining: 0. | 2018-09-23 16:01:20
HD Request # 697 | Requesting 44479 Seconds of data at 30 secs with ending date-time at 2018-09-23 17:11:18 for ES-201812-GLOBEX. PriceType: TRADES | 2018-09-23 16:01:20
HD Request # 697 | Processing historical data message from TWS | 2018-09-23 16:01:20
HD Request # 697 | Received 1483 records and wrote 0 records from 2018-09-21 16:23:30 to 2018-09-22 04:59:30. | 2018-09-23 16:01:20
HD Request # 697 | Received 4363 records from 2018-09-22 04:50:00 to 2018-09-22 04:59:30 (9.5 minutes) and wrote 0 records for ES-201812-GLOBEX | 2018-09-23 16:01:20
HD Request # 697 | Completion time: 2s | 2018-09-23 16:01:20
HD Request # 697 | Intraday data download complete for ES-201812-GLOBEX. Unique request ID: 696 | 2018-09-23 16:01:20
Removed historical data download ID 696 | 2018-09-23 16:01:20
Real-time Intraday chart data file updates started for ES-201812-GLOBEX | 2018-09-23 16:01:20
Intraday chart data file opened for ES-201812-GLOBEX | 2018-09-23 16:01:20
imagemissing Intrad day contract.jpg / V - Attached On 2018-09-23 08:09:24 UTC - Size: 868.86 KB - 234 views
[2018-09-23 22:10:06]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data

You are also running an older version of Sierra Chart, you need to update following these instructions here:
Software Download: Fast Update

Newer versions will automatically download the missing data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-09-23 22:10:52

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