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Why am I getting frequent service interuptions: Data feed, or internet?
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| [2018-09-17 05:30:17] |
| AC92684 - Posts: 1 |
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This issue has been going on for a couple of weeks. Today I even installed a new modem, but I still get failures when trying to connect to internet (may or may not be a modem issue). Pattern is same as previous: I connect to SC, then within minutes I get a data interruption and the status background goes yellow. Then seconds, or minutes later it goes green again and data updates. This interruption sequence can happens even with all modem lights in normal status. I copied the log, but this is all that is there: --------------------------------------------------------- Trade Activity Log: File read result: 4875 records inserted. 539 fill records inserted. 0 records filtered. | 2018-09-16 21:03:13 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-09-02 00:00:00. Non-sim records date-time limit is 2018-06-16 00:00:00. Non-sim fill record date-time limit is 2017-09-17 00:00:00. | 2018-09-16 21:03:13 CQG FIX Trading | News: ASXFIX Tick Size Reduction - Revert to normal. General information message from Customer Service. Expires at: 20180917-14:41:13.875.ASXFIX Tick Size Reduction - Revert to normal This is a reminder that tick sizes on 10yr and 20yr and related spreads will revert to normal at 17:10 September 17 (Sydney). New cspecs will be forced out, but in rare cases it may be necessary to delete/reinstall cspecs to see these changes. | 2018-09-16 21:41:23 * CQG FIX Trading | User message | Info: ASXFIX Tick Size Reduction - Revert to normal This is a reminder that tick sizes on 10yr and 20yr and related spreads will revert to normal at 17:10 September 17 (Sydney). New cspecs will be forced out, but in rare cases it may be necessary to delete/reinstall cspecs to see these changes. | Source: Customer Service | 2018-09-16 21:41:23 * ------------------------------------------------------------------------------ This also is very different from even a couple of days ago when the log would give detailed connectivity process using dozens if not hundreds of rows. So, what gives with the log? You are not going to be able to trouble shoot anything with the above general readout. Is there a new way to run the log? |
| [2018-09-17 06:00:28] |
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Refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Our recommendation is to get off CQG if you can. We recommend CTS in this case but only if you use the low-cost connection model. The documentation linked above describes this. Also, we are quite certain this is a CQG networking issue. There really is no other logical explanation for it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-17 06:05:13
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