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Date/Time: Sun, 19 May 2024 22:32:20 +0000



frequent data outages tracking

View Count: 743

[2018-09-07 18:21:16]
Willson - Posts: 176
I have ver 1785, Use Gain Capital data. New modem started today. I am getting numerous log messages of data failure followed by immediate restart. I assume the dtata losses are caused by internet/modem intermittant drop-out issues. What log events can I use to provide time stamps that I can use to argue with Comcast or modem company (Arris)?
[2018-09-07 22:07:07]
Sierra Chart Engineering - Posts: 104368
There are lines in the Window >> Message Log which will indicate network connection errors. They should be quite clear which ones they are and there is a timestamp after them.
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Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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