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Date/Time: Sun, 19 May 2024 22:10:56 +0000

How to Post a Message for Support

Message Log attached Herein

View Count: 633

[2018-09-07 03:41:30]
[Go To First Post]
bigfoot - Posts: 2
Hi,

I just paid for my Package 5 Sierra Chart and tried to connect to the datafeed provided by my broker. However, I am having problem. Message log copied and pasted below for your reference.

GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-09-07 11:32:03
GAIN Capital FIX Trading socket (74) | Creating socket. | 2018-09-07 11:32:03
GAIN Capital FIX Trading socket (74) | Connecting to IP: 64.94.37.238. | 2018-09-07 11:32:03
GAIN Capital FIX Trading: Sending the Logon message. | 2018-09-07 11:32:04
GAIN Capital FIX Trading | Connected to trading server. | 2018-09-07 11:32:04
GAIN Capital/OEC | Connecting to market data server sim.gainfutures.com:9301. | 2018-09-07 11:32:04
GAIN Capital FAST Data socket (75) | Creating socket. | 2018-09-07 11:32:04
GAIN Capital FAST Data socket (75) | Connecting to IP: 64.94.37.238. | 2018-09-07 11:32:04
GAIN Capital FIX Trading: Received a Logout message. Text = This software is not permitted to logon | 2018-09-07 11:32:04
GAIN Capital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2018-09-07 11:32:04
GAIN Capital FIX Trading socket (74) | Signaling to core to close socket | 2018-09-07 11:32:04
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-09-07 11:32:04
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-07 11:32:04
GAIN Capital FIX Trading socket (74) | Write in progress. Shutdown being delayed. | 2018-09-07 11:32:04
GAIN Capital/OEC | Disconnected from the trading server. | 2018-09-07 11:32:04
GAIN Capital FAST Data socket (75) | Signaling to core to close socket | 2018-09-07 11:32:04
GAIN Capital FAST Data: Socket connection was closed without any logout messages sent or received. | 2018-09-07 11:32:04
GAIN Capital FAST Data socket (75) | Closed. | 2018-09-07 11:32:04
GAIN Capital/OEC | Disconnected. | 2018-09-07 11:32:04
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-09-07 11:32:04
GAIN Capital FIX Trading socket (74) | Socket gracefully closed by remote side. | 2018-09-07 11:32:04
GAIN Capital FIX Trading socket (74) | Write has completed. Shutdown being performed. | 2018-09-07 11:32:04
GAIN Capital FIX Trading socket (74) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 11:32:04
GAIN Capital FIX Trading socket (74) | Closed. | 2018-09-07 11:32:04
[2018-09-07 05:04:10]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message:
GAIN Capital FIX Trading: Received a Logout message. Text = This software is not permitted to logon | 2018-09-07 11:32:04

Contact your broker and have them allow Sierra Chart to connect to your trading account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-09-07 14:52:54]
[Go To First Post]
bigfoot - Posts: 2
Thank you. Now I have the datafeed working but Sierra still doesn't work. Message log as follows:

Reading Internal Order ID file. | 2018-09-07 22:37:51
Reading Trade Orders file. | 2018-09-07 22:37:51
Reading Trade Positions and Account Balance file. | 2018-09-07 22:37:51
Listening on UDP port 22904. | 2018-09-07 22:37:51
Software version: 1798 64-bit | 2018-09-07 22:37:51
Usage end date: 2019-09-14 | 2018-09-07 22:37:51
Enabled for: Advanced Features. | 2018-09-07 22:37:51
Enabled for: Advanced Features 2. | 2018-09-07 22:37:51
Enabled for: Sierra Chart Historical Data Service. | 2018-09-07 22:37:51
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-09-07 22:37:51
Current selected Data/Trading service: GAIN Capital/OEC | 2018-09-07 22:37:51
Chart Update Interval: 500 | 2018-09-07 22:37:51
Time Zone: +08:00:00 (HKT+08) | 2018-09-07 22:37:51
2018-09-07 22:37:50 Local computer time | 2018-09-07 22:37:51
2018-09-07 14:37:50 Local computer time in UTC | 2018-09-07 22:37:51
2018-09-07 22:37:50 Local computer time in SC Time Zone | 2018-09-07 22:37:51
2018-09-07 14:37:49 Server time in UTC | 2018-09-07 22:37:51
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-09-07 22:37:51
Program path: C:\SierraChart\ | 2018-09-07 22:37:51
Data Files path: C:\SierraChart\Data\ | 2018-09-07 22:37:51
OS Version Number: 10.0 | 2018-09-07 22:37:51
Locale Setting: C | 2018-09-07 22:37:51

Checking for new symbol settings for service code oec | 2018-09-07 22:37:51
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-09-07 22:37:51
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-09-07 22:37:51
Symbol settings are up-to-date for oec | 2018-09-07 22:37:52
Received 5 login tokens. | 2018-09-07 22:37:52
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-09-07 22:37:53
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-09-07 22:37:53
HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-09-07 22:37:55
HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-09-07 22:37:55
HTTPS connection to login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-09-07 22:37:55
HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 22:37:55
HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-09-07 22:37:55

GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2018-09-07 22:37:57
GAIN Capital FIX Trading socket (6) | Creating socket. | 2018-09-07 22:37:57
GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.238. | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 22:37:57
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-09-07 22:37:57
GAIN Capital FIX Trading: Sending the Logon message. | 2018-09-07 22:37:57
GAIN Capital FIX Trading | Connected to trading server. | 2018-09-07 22:37:57
GAIN Capital/OEC | Connecting to market data server sim.gainfutures.com:9301. | 2018-09-07 22:37:57
GAIN Capital FAST Data socket (7) | Creating socket. | 2018-09-07 22:37:57
GAIN Capital FAST Data socket (7) | Connecting to IP: 64.94.37.238. | 2018-09-07 22:37:57
GAIN Capital FAST Data: Sent the Hello message. | 2018-09-07 22:37:58
GAIN Capital FAST Data: Sent the Logon message. | 2018-09-07 22:37:58
GAIN Capital/OEC | Connected to data and trading server. | 2018-09-07 22:37:58
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-09-07 22:37:59
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-09-07 22:37:59
HTTPS connection to www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-09-07 22:37:59
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-09-07 22:37:59
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-09-07 22:37:59
GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2018-09-07 22:38:04
[2018-09-07 23:03:41]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We can see the connection is successful. To open a chart follow the instructions here:
Getting Started, Opening Charts and Basic Trading: Open Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-09-07 23:03:52

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