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Can you help? Signed up for charting, data, connect to live account.
View Count: 773
| [2018-08-25 20:19:03] |
| SierraFan - Posts: 84 |
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I've contacted CTS and they said everything has been enabled on their end. CTS said they were sending you an APP, whatever that is. Is everything complete on my end till the end of the month(data)? I've attached the message log below. Reading Internal Order ID file. | 2018-08-25 20:02:48 Reading Trade Orders file. | 2018-08-25 20:02:48 Reading Trade Positions and Account Balance file. | 2018-08-25 20:02:48 Listening on UDP port 22904. | 2018-08-25 20:02:48 Software version: 1785 64-bit | 2018-08-25 20:02:48 Usage end date: 2018-10-06 | 2018-08-25 20:02:48 Enabled for: Advanced Features. | 2018-08-25 20:02:48 Enabled for: Advanced Features 2. | 2018-08-25 20:02:48 Enabled for: Sierra Chart Historical Data Service. | 2018-08-25 20:02:48 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-08-25 20:02:48 Enabled for: INDEXES_DATA_BARCHART | 2018-08-25 20:02:48 Enabled for: CME (Trading Account Required) | 2018-08-25 20:02:48 Enabled for: CBOT (Trading Account Required) | 2018-08-25 20:02:48 Enabled for: COMEX (Trading Account Required) | 2018-08-25 20:02:48 Enabled for: NYMEX (Trading Account Required) | 2018-08-25 20:02:48 Received 1 data feed usernames. | 2018-08-25 20:02:48 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-08-25 20:02:48 Current selected Data/Trading service: SC Data - All Services | 2018-08-25 20:02:48 Chart Update Interval: 500 | 2018-08-25 20:02:48 Time Zone: +00:00:00 (UTC+00) | 2018-08-25 20:02:48 2018-08-25 15:02:48 Local computer time | 2018-08-25 20:02:48 2018-08-25 20:02:48 Local computer time in UTC | 2018-08-25 20:02:48 2018-08-25 20:02:48 Local computer time in SC Time Zone | 2018-08-25 20:02:48 2018-08-25 20:02:47 Server time in UTC | 2018-08-25 20:02:48 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-08-25 20:02:48 Program path: C:\SierraChart\ | 2018-08-25 20:02:48 Data Files path: C:\SierraChart\Data\ | 2018-08-25 20:02:48 OS Version Number: 10.0 | 2018-08-25 20:02:48 Locale Setting: C | 2018-08-25 20:02:48 Checking for new symbol settings for service code scdataallservices | 2018-08-25 20:02:48 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-08-25 20:02:48 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-08-25 20:02:48 Received 5 login tokens. | 2018-08-25 20:02:49 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-08-25 20:02:50 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-08-25 20:02:50 Downloading user file: 19105 | 2018-08-25 20:02:50 File has been written to: C:\SierraChart\Data\ETOFSv2.0_64.dll. File Size: 1052672 bytes. | 2018-08-25 20:02:51 Downloading user file: 19104 | 2018-08-25 20:02:51 File has been written to: C:\SierraChart\Data\ETOFSv2.0.dll. File Size: 1033216 bytes. | 2018-08-25 20:02:51 Downloading user file: 17642 | 2018-08-25 20:02:51 File has been written to: C:\SierraChart\Data\Supply_Demand_PR_ RV_TS_ZP_SP_UB.StdyCollct. File Size: 76444 bytes. | 2018-08-25 20:02:51 Downloading user file: 17641 | 2018-08-25 20:02:51 File has been written to: C:\SierraChart\Data\Numbers_Bars_standard_delta_indicators.StdyCollct. File Size: 28792 bytes. | 2018-08-25 20:02:51 Downloading user file: 17640 | 2018-08-25 20:02:51 File has been written to: C:\SierraChart\Data\Imbalance_Numbers_Bars.StdyCollct. File Size: 9740 bytes. | 2018-08-25 20:02:51 Downloading user file: 17639 | 2018-08-25 20:02:51 Requesting symbol settings for service code scdataallservices. Overwrite = on. | 2018-08-25 20:02:51 File has been written to: C:\SierraChart\Data\Delta_Snapshot_and_Divergence_region_2.StdyCollct. File Size: 28788 bytes. | 2018-08-25 20:02:51 Downloading user file: 17638 | 2018-08-25 20:02:51 File has been written to: C:\SierraChart\Data\Delta_Snapshot_and_Divergence_region_1.StdyCollct. File Size: 19264 bytes. | 2018-08-25 20:02:51 Downloading user file: 17637 | 2018-08-25 20:02:51 File has been written to: C:\SierraChart\Data\Delta_Scalper.StdyCollct. File Size: 28796 bytes. | 2018-08-25 20:02:51 Downloading user file: 17636 | 2018-08-25 20:02:51 File has been written to: C:\SierraChart\Data\Bar_Ratio_Text.StdyCollct. File Size: 28788 bytes. | 2018-08-25 20:02:51 Downloading user file: 17635 | 2018-08-25 20:02:51 File has been written to: C:\SierraChart\Data\Bar_Ratio_Numeric.StdyCollct. File Size: 28788 bytes. | 2018-08-25 20:02:52 Downloading user file: 17634 | 2018-08-25 20:02:52 File has been written to: C:\SierraChart\Data\Absorption_Seq_Ext_POCX.StdyCollct. File Size: 47840 bytes. | 2018-08-25 20:02:52 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-08-25 20:02:53 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-08-25 20:02:53 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-08-25 20:02:53 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-08-25 20:02:53 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-08-25 20:02:53 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-08-25 20:02:54 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-08-25 20:02:54 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-08-25 20:02:54 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-08-25 20:02:54 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-08-25 20:02:54 Symbol settings received. | 2018-08-25 20:02:54 Processed 5583 symbol settings. | 2018-08-25 20:02:55 SC Data - All Services | Connected to data server. | 2018-08-25 20:02:55 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2018-08-25 20:02:55 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-08-25 20:02:57 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-08-25 20:02:57 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-08-25 20:02:57 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-08-25 20:02:57 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-08-25 20:02:57 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-08-25 20:02:59 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-08-25 20:02:59 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-08-25 20:02:59 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-08-25 20:02:59 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-08-25 20:02:59 SC Data - All Services | Disconnected. | 2018-08-25 13:08:38 SC Data - All Services | Disconnected. | 2018-08-25 13:08:38 Checking for new symbol settings for service code cts | 2018-08-25 13:08:38 Current selected Data/Trading service: CTS T4 FIX | 2018-08-25 13:08:38 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:38 HTTPS connection to www.sierrachart.com:443 (11) | Creating socket. Using TLS 1.2. | 2018-08-25 13:08:38 HTTPS connection to www.sierrachart.com:443 (11) | Connecting to IP: 204.15.192.108. | 2018-08-25 13:08:38 Requesting symbol settings for service code cts. Overwrite = on. | 2018-08-25 13:08:39 Symbol settings received. | 2018-08-25 13:08:39 Processed 1317 symbol settings. | 2018-08-25 13:08:39 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-08-25 13:08:41 CTS T4 FIX | Firm: CTS | 2018-08-25 13:08:41 CTS FIX socket (12) | Creating socket. Using TLS 1.0. | 2018-08-25 13:08:41 CTS FIX socket (12) | Connecting to IP: 69.44.110.106. | 2018-08-25 13:08:41 CTS FIX socket (12) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-08-25 13:08:42 * CTS FIX socket (12) | Initiating close of socket by core. | 2018-08-25 13:08:42 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-08-25 13:08:42 CTS FIX socket (12) | Closed. | 2018-08-25 13:08:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-08-25 13:08:42 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:42 CTS T4 FIX | Disconnected. | 2018-08-25 13:08:42 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:42 HTTPS connection to www.sierrachart.com:443 (11) | Socket gracefully closed by remote side. | 2018-08-25 13:08:44 HTTPS connection to www.sierrachart.com:443 (11) | Received socket Close event. | 2018-08-25 13:08:44 HTTPS connection to www.sierrachart.com:443 (11) | Initiating close of socket by core. | 2018-08-25 13:08:44 HTTPS connection to www.sierrachart.com:443 (11) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-08-25 13:08:44 HTTPS connection to www.sierrachart.com:443 (11) | Closed. | 2018-08-25 13:08:44 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-08-25 13:08:45 CTS T4 FIX | Firm: CTS | 2018-08-25 13:08:45 CTS FIX socket (13) | Creating socket. Using TLS 1.0. | 2018-08-25 13:08:45 CTS FIX socket (13) | Connecting to IP: 69.44.110.106. | 2018-08-25 13:08:45 CTS FIX socket (13) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-08-25 13:08:46 * CTS FIX socket (13) | Initiating close of socket by core. | 2018-08-25 13:08:46 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-08-25 13:08:46 CTS FIX socket (13) | Closed. | 2018-08-25 13:08:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-08-25 13:08:46 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:46 CTS T4 FIX | Disconnected. | 2018-08-25 13:08:46 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:46 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-08-25 13:08:50 CTS T4 FIX | Firm: CTS | 2018-08-25 13:08:50 CTS FIX socket (15) | Creating socket. Using TLS 1.0. | 2018-08-25 13:08:50 CTS FIX socket (15) | Connecting to IP: 69.44.110.106. | 2018-08-25 13:08:50 CTS FIX socket (15) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-08-25 13:08:51 * CTS FIX socket (15) | Initiating close of socket by core. | 2018-08-25 13:08:51 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-08-25 13:08:51 CTS FIX socket (15) | Closed. | 2018-08-25 13:08:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-08-25 13:08:51 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:51 CTS T4 FIX | Disconnected. | 2018-08-25 13:08:51 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:51 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-08-25 13:08:54 CTS T4 FIX | Firm: CTS | 2018-08-25 13:08:54 CTS FIX socket (16) | Creating socket. Using TLS 1.0. | 2018-08-25 13:08:54 CTS FIX socket (16) | Connecting to IP: 69.44.110.74. | 2018-08-25 13:08:54 CTS FIX socket (16) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-08-25 13:08:55 * CTS FIX socket (16) | Initiating close of socket by core. | 2018-08-25 13:08:55 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-08-25 13:08:55 CTS FIX socket (16) | Closed. | 2018-08-25 13:08:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-08-25 13:08:55 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:55 CTS T4 FIX | Disconnected. | 2018-08-25 13:08:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:55 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-08-25 13:08:58 CTS T4 FIX | Firm: CTS | 2018-08-25 13:08:58 CTS FIX socket (17) | Creating socket. Using TLS 1.0. | 2018-08-25 13:08:58 CTS FIX socket (17) | Connecting to IP: 69.44.110.74. | 2018-08-25 13:08:58 CTS FIX socket (17) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-08-25 13:08:59 * CTS FIX socket (17) | Initiating close of socket by core. | 2018-08-25 13:08:59 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-08-25 13:08:59 CTS FIX socket (17) | Closed. | 2018-08-25 13:08:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-08-25 13:08:59 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:59 CTS T4 FIX | Disconnected. | 2018-08-25 13:08:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:08:59 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-08-25 13:09:02 CTS T4 FIX | Firm: CTS | 2018-08-25 13:09:02 CTS FIX socket (18) | Creating socket. Using TLS 1.0. | 2018-08-25 13:09:02 CTS FIX socket (18) | Connecting to IP: 69.44.110.74. | 2018-08-25 13:09:02 CTS FIX socket (18) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-08-25 13:09:03 * CTS FIX socket (18) | Initiating close of socket by core. | 2018-08-25 13:09:03 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-08-25 13:09:03 CTS FIX socket (18) | Closed. | 2018-08-25 13:09:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-08-25 13:09:03 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:09:03 CTS T4 FIX | Disconnected. | 2018-08-25 13:09:03 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:09:03 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-08-25 13:09:06 CTS T4 FIX | Firm: CTS | 2018-08-25 13:09:06 CTS FIX socket (19) | Creating socket. Using TLS 1.0. | 2018-08-25 13:09:06 CTS FIX socket (19) | Connecting to IP: 74.201.6.74. | 2018-08-25 13:09:06 CTS FIX socket (19) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-08-25 13:09:07 * CTS FIX socket (19) | Initiating close of socket by core. | 2018-08-25 13:09:07 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-08-25 13:09:07 CTS FIX socket (19) | Closed. | 2018-08-25 13:09:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-08-25 13:09:07 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:09:07 CTS T4 FIX | Disconnected. | 2018-08-25 13:09:07 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:09:07 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2018-08-25 13:09:10 CTS T4 FIX | Firm: CTS | 2018-08-25 13:09:10 CTS FIX socket (20) | Creating socket. Using TLS 1.0. | 2018-08-25 13:09:10 CTS FIX socket (20) | Connecting to IP: 74.201.6.74. | 2018-08-25 13:09:10 CTS FIX socket (20) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-08-25 13:09:12 * CTS FIX socket (20) | Initiating close of socket by core. | 2018-08-25 13:09:12 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-08-25 13:09:12 CTS FIX socket (20) | Closed. | 2018-08-25 13:09:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-08-25 13:09:12 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:09:12 CTS T4 FIX | Disconnected. | 2018-08-25 13:09:12 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-08-25 13:09:12 |
| [2018-08-25 20:51:06] |
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Yes CTS did contact us in regards to this: CTS said they were sending you an APP, whatever that is.
We will finish with the set up on our side and give you instructions. We just need about one more day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-25 20:51:19
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| [2018-08-27 14:14:36] |
| SierraFan - Posts: 84 |
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Any updates on set up completion?
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| [2018-08-27 17:02:56] |
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Yes. We apologize about the delay. We will be completing this today and following up here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-27 17:03:09
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| [2018-08-28 02:25:51] |
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Letting you know we have this all set up on our server. There is an addition that has to be released in Sierra Chart to support the new connection to Cunningham Commodities. We are finishing with a new release now. Just about another couple of hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-28 02:26:06
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| [2018-08-28 05:13:19] |
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The first step is for you to update to "Prerelease" 1794. Here are instructions: Software Download: Fast Update After the update, you will need to set Global Settings >> Data/Trade Service Settings >> Service to: CTS Trading-DTC. And then set the Firm to "Cunningham Commodities". The external service login details look fine to us. Both of them can remain. We are checking the server now to see if there was a successful login using the one for Cunningham. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-28 05:13:38
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| [2018-08-28 05:17:00] |
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We are confirming your Login details are correct. However, the CTS server is returning this: Text: Login failed: Trader does not have permission to access this application You need to contact Cunningham and have them allow your account to have access to Application Name: sierrachartonly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-28 05:17:34
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| [2018-08-29 21:37:02] |
| SierraFan - Posts: 84 |
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I called and they had to change some settings on their end Thank You. Sierra directions say for me to use CTS T4 fix, the reply above says CTS trading-DTC I guess that no longer applies, am I correct? May I ask why no longer CTS T4 fix?
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| [2018-08-29 21:50:34] |
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Based on the fact that CTS had provided us connection details for a common order routing FIX connection and the fact that you are using the Sierra Chart Exchange Data Feed implies that you should be using CTS Trading-DTC. You are going to save on trading fees using that connection anyway. For future reference here are the specific set up instructions for that: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#LowCostConnectionModel_Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-29 21:51:56
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To post a message in this thread, you need to log in with your Sierra Chart account: