Home >> Support Board

Support Board

Date/Time: Sat, 04 May 2024 17:59:20 +0000

How to Post a Message for Support

how to get started

View Count: 1065

[2018-08-01 14:13:27] #1 [Go To First Post]
User888458 - Posts: 17
I have an account, but have no idea how to get started. I am trading through Dorman. I need some step-by-step for the first few steps.

[2018-08-01 18:28:35] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you ask your broker Dorman if they want to set you up on the CTS or CQG backend trading platform system and then we will give you further instructions. We need to know which one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-01 18:44:05] #3 [Go To First Post]
User888458 - Posts: 17
Dorman says use CQG

[2018-08-01 19:14:50] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay good, we see your Sierra Chart account is active. We see you have Sierra Chart installed. Follow-through the CQG setup instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-01 19:39:06] #5 [Go To First Post]
User888458 - Posts: 17
I cannot get the Data/trade service settings window to open. All I get are instructions about the window but not how to open it.

[2018-08-01 20:08:41] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Within Sierra Chart go to Global Settings >> Data/Trade Service Settings. Does the window open for you there? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-01 20:23:03

[2018-08-01 20:12:20] #7 [Go To First Post]
User888458 - Posts: 17
A window opens, but it only has instructions about the data/trade services settings and I cannot find a link to the window itself.

[2018-08-01 21:49:56] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you set your current telephone number here then we will call you and use remote assistance and help you with this: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-01 22:33:36] #9 [Go To First Post]
User888458 - Posts: 17
413 245-0336

[2018-08-01 22:53:21] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Actually, we realize we cannot help you . Only your broker can. Tell us your broker's name, and telephone number or email address and we will contact them for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-02 00:02:54] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay we have now sent this to your broker: We have a user who wants to use Sierra Chart with their account with you. Their account number is ** (Real account number hidden) or at least the account number begins with that. We need you to configure the account according to the specifications documented here: CQG Trading Platform Service: CQG Account Requirements After that we need you to send their CQG username and password to that user. And then let us know when that is done so we can help the user get connected. Otherwise, we cannot help them and your customer is going to get very frustrated. If we can teach you how to connect a user to CQG, and it is simply explained here: CQG Trading Platform Service: Setup Instructions That would be the best thing. So really if you just read those instructions you will know what to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-02 00:03:09

[2018-08-02 14:09:48] #13 [Go To First Post]
User888458 - Posts: 17
I was sent a CQG user name yesterday and a CQG password so I don't think that's my problem.

[2018-08-02 15:38:04] #14 [Go To First Post]
User888458 - Posts: 17
I am now begging you to help me. Yes, I said "begging." Tradovate already set up account and sent me a CQG user id and password YESTERDAY. I am certain I am doing something wrong, but cannot figure out what. Please HELP ME.

[2018-08-02 16:09:18] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are calling now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-08-02 16:20:37] #16 [Go To First Post]
John - SC Support - Posts: 31362
Called and worked through getting the connection setup. Everything is working now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: