Support Board
Date/Time: Thu, 15 May 2025 09:54:10 +0000
[User Discussion] - Crude oil data not working anymore
View Count: 649
| [2018-07-24 07:53:07] |
| Clean Floppy - Posts: 17 |
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Hiii am on cqg api trial and for last one week i was getting CL real time data But starting from today am not getting any real time data from the chart , and symbol is unknown message is appearing Here is the message log i copied Socket (14) | Socket gracefully closed by remote side. | 2018-07-24 07:47:16 Socket (14) | Closed. | 2018-07-24 07:47:16 CQG WebAPI | Market data subscription for F.US.CLEU18 was unsuccessful. Text: (no message) | 2018-07-24 07:47:44 Symbol Error - F.US.CLEU18 is unknown, unavailable, or improperly formatted. (no message) | 2018-07-24 07:47:44 Please provide help on how to get access to it again |
| [2018-07-24 07:56:50] |
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We cannot help with this. You need to contact your broker.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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