Login Page - Create Account

Support Board


Date/Time: Thu, 25 Apr 2024 12:36:46 +0000



Missing Pulling/Stacking Data

View Count: 630

[2018-07-20 06:51:41]
User595648 - Posts: 3
I use the pulling and stacking column data on my Chart DOM. Yesterday I started to see dropping and inconsistent data in those columns (see screenshot) on my ES futures chart. It was a problem no matter the symbol I had up. Anybody getting this? I tried rolling back to a previous version of software (I am on update 1781) but that did not clear it up.
imagePulling Stacking.png / V - Attached On 2018-07-20 06:51:22 UTC - Size: 157.81 KB - 249 views
[2018-07-20 16:19:21]
Sierra Chart Engineering - Posts: 104368
Perform a Full Reset of the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps

If there still is an issue, then apply the Symbol Settings for the symbol to the chart following these instructions:
Global Symbol Settings: Update/Apply Symbol Settings to Charts
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account