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Date/Time: Thu, 28 Mar 2024 19:13:56 +0000



Charts for NDU18 and GCQ18 History an intraday remain blank

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[2018-07-19 14:20:36]
User376381 - Posts: 4
Hello,
I am using a demo account, so most settings are as per default.
When I try to add a chart for the Nasdaq Futures contract NDU18 (History) and NDU18 (Intraday, not realtime) the charts seem to be loaded, however at the end the chart remains completely blank. I also tried with the gold futures contract GCQ18 and the result is the same.
I have no problems with CFD or Forex so far.
The same happens if I add those symbols to a Quote Board. Data for futures is not loaded while data for CFD is loaded.
Using SC Data feed only.
I also tried opening a new chartbook and adding the charts in that chartbook but got the same results.
Further tried disconnect, reconnect and reopening Sierra chart software.

Hope you can assist.
[2018-07-19 15:12:56]
Sierra Chart Engineering - Posts: 104368
For NASDAQ futures use NQU18.

If there is missing data, refer to:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is No Data in the Chart

Unless you are receiving real-time data for these, the quote board will show zeros for these symbols.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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