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Direct MessagesDate/Time: Thu, 25 Apr 2024 09:03:43 +0000
I'm not receiving data in real time, what's wrong?
View Count: 653
| [2018-07-16 07:27:28] |
| User463305 - Posts: 5 |
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I'm not receiving data in real time, neither depth, neither price , what's wrong? Software version: 1776 32-bit | 2018-07-16 02:24:01 Usage end date: 2018-08-02 | 2018-07-16 02:24:01 Enabled for: Advanced Features. | 2018-07-16 02:24:01 Enabled for: Advanced Features 2. | 2018-07-16 02:24:01 Enabled for: Sierra Chart Historical Data Service. | 2018-07-16 02:24:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-07-16 02:24:01 Current selected Data/Trading service: SC Data - All Services | 2018-07-16 02:24:01 Chart Update Interval: 500 | 2018-07-16 02:24:01 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-07-16 02:24:01 2018-07-16 02:24:01 Local computer time | 2018-07-16 02:24:01 2018-07-16 07:24:01 Local computer time in UTC | 2018-07-16 02:24:01 2018-07-16 02:24:01 Local computer time in SC Time Zone | 2018-07-16 02:24:01 2018-07-16 07:11:13 Server time in UTC | 2018-07-16 02:24:01 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-07-16 02:24:01 Program path: C:\SierraChart2\ | 2018-07-16 02:24:01 Data Files path: C:\SierraChart2\Data\ | 2018-07-16 02:24:01 OS Version Number: 10.0 | 2018-07-16 02:24:01 Locale Setting: C | 2018-07-16 02:24:01 |
| [2018-07-16 13:54:01] |
| User463305 - Posts: 5 |
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I'm using package 5 and sierrachart data feed, why isn't it working?
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| [2018-07-16 14:18:02] |
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You need to pay for and reactivate the Sierra Chart Exchange Data Feed here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Probably was canceled due to an insufficient account balance. So you first need to add credit. The exchanges are already active on your account so you do not need to reactivate those. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-16 14:23:24
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| [2018-07-16 14:30:09] |
| User463305 - Posts: 5 |
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I've been less than 15 days and I was using the free trial. Why do I need to pay again?
Date Time Of Last Edit: 2018-07-16 14:48:52
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| [2018-07-16 14:31:31] |
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The data feed is not free. You were using the trial for it 5 USD.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-16 14:31:49
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| [2018-07-16 14:49:40] |
| User463305 - Posts: 5 |
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For how many days is this 5USD trial?
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| [2018-07-16 15:02:19] |
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14 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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