Home >> Support Board

Support Board

Date/Time: Fri, 26 Apr 2024 02:57:49 +0000

How to Post a Message for Support

DOM Market price highlight incorrect/No market order prints

View Count: 717

[2018-07-04 00:02:37] #1 [Go To First Post]
User284663 - Posts: 44
The white highlighted box indicating market price isn't at/between the bid/offer liquidity, I am also not seeing the market orders print into the current traded quantity columns in the middle, I had AMP connect to my PC to try and work it out to no avail and was referred here. http://www.sierrachart.com/image.php?Image=1530662110872.png

[2018-07-04 05:54:16] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to that chart or Trading DOM and select Window >> Current Quote Window. Do you see the correct and up-to-date prices there? If not, this is a data feed issue. Sounds like your account is not authorized for real-time data for the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-07-04 22:15:24] #3 [Go To First Post]
User284663 - Posts: 44
Window >> Current quote window/screenshot: http://www.sierrachart.com/image.php?Image=1530741655967.png It just makes no sense, it doesn't align with the liquidity being displayed, I have no idea whether it's the data/AMP or the software, perhaps speak with AMP about the details of my feed and then conduct a remote session to troubleshoot. I'm subscribed to the standard CBOT as far as I know. Thanks

[2018-07-05 08:11:05] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I am also not seeing the market orders print into the current traded quantity columns in the middle, Do you see changes with the last trade price on the Trading DOM? Looks like you are getting the initial snapshot of market depth but it is not updating. Just to confirm go to Chart >> Open Market Depth Window. Check to see if you notice any changes with the market depth there. If not, then make sure your CQG account is authorized for CBOT market depth data. This issue with market depth could not be a software issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-05 08:11:36

[2018-07-07 21:54:36] #5 [Go To First Post]
User284663 - Posts: 44
I just reinstalled Sierra Chart and it appears to be working now.

[2018-07-08 07:11:51] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This would only be coincidental. A reinstallation is not in and of itself going to solve something like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: