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Date/Time: Thu, 28 Mar 2024 13:20:19 +0000



rithmic connection

View Count: 1430

[2018-06-20 16:08:26]
User342238 - Posts: 44
Hi, I cannot login to my Rithmic data connection. It keeps trying to connect but isn't able to.
[2018-06-20 16:11:41]
Sierra Chart - Max - Posts: 5554
You are getting the following error from Rithmic:

Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2018-06-20 10:15:28


Refer to "Permission Denied Resolution Procedure":
Rithmic Trading Platform Service: Permission Denied Resolution Procedure
Sierra Chart Support
[2018-06-20 16:18:57]
User342238 - Posts: 44
Hi, I fixed this by doing a new installation. I am able to connect now, but I can only get historical data. Neither my dom nor chart are updating with live data.
[2018-06-20 16:24:29]
Sierra Chart - Max - Posts: 5554
Provide a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support
[2018-06-20 16:28:21]
User342238 - Posts: 44
Reading Internal Order ID file. | 2018-06-20 12:26:26
Reading Trade Orders file. | 2018-06-20 12:26:26
Reading Trade Positions and Account Balance file. | 2018-06-20 12:26:26
Listening on UDP port 22904. | 2018-06-20 12:26:26
Software version: 1767 64-bit | 2018-06-20 12:26:26
Usage end date: 2018-07-21 | 2018-06-20 12:26:26
Enabled for: Advanced Features. | 2018-06-20 12:26:26
Enabled for: Sierra Chart Historical Data Service. | 2018-06-20 12:26:26
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-20 12:26:26
Current selected Data/Trading service: Rithmic Trading | 2018-06-20 12:26:26
Chart Update Interval: 500 | 2018-06-20 12:26:26
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-06-20 12:26:26
2018-06-20 12:26:26 Local computer time | 2018-06-20 12:26:26
2018-06-20 16:26:26 Local computer time in UTC | 2018-06-20 12:26:26
2018-06-20 12:26:26 Local computer time in SC Time Zone | 2018-06-20 12:26:26
2018-06-20 16:26:26 Server time in UTC | 2018-06-20 12:26:26
Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-06-20 12:26:26
Program path: C:\SierraChartSMB\ | 2018-06-20 12:26:26
Data Files path: C:\SierraChartSMB\Data\ | 2018-06-20 12:26:26
OS Version Number: 6.3 | 2018-06-20 12:26:26
Locale Setting: C | 2018-06-20 12:26:26

Created the DTC Protocol server. | 2018-06-20 12:26:26
DTC Protocol Server listening on port 11099. | 2018-06-20 12:26:26
Created the DTC Protocol historical data server. | 2018-06-20 12:26:26
HD Server Manager | Listening on port 11098 | 2018-06-20 12:26:26
Checking for new symbol settings for service code rithmic.trading | 2018-06-20 12:26:26
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-06-20 12:26:26
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-06-20 12:26:26
Symbol settings are up-to-date for rithmic.trading | 2018-06-20 12:26:27
Received 5 login tokens. | 2018-06-20 12:26:27
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-06-20 12:26:28
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-06-20 12:26:28
HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-06-20 12:26:31
HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-06-20 12:26:31
HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-06-20 12:26:31
HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-20 12:26:31
HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-06-20 12:26:31
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-06-20 12:26:32
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-06-20 12:26:34
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-06-20 12:26:34
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-06-20 12:26:34
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-20 12:26:34
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-06-20 12:26:34

Rithmic Trading | Port for executable: 50543 | 2018-06-20 12:26:37
Listening socket (1016). Port 50543 | Closed. | 2018-06-20 12:26:37
Rithmic Trading | Starting server: C:\SierraChartSMB\Rim\DTCBridge.exe | 2018-06-20 12:26:37
Service is currently connecting. | 2018-06-20 12:26:38 *
Rithmic Trading | Bridge process is running. | 2018-06-20 12:26:39
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50543 | 2018-06-20 12:26:39
DTC Client socket (6) | Creating socket. | 2018-06-20 12:26:39
DTC Client socket (6) | Connecting to IP: 127.0.0.1. | 2018-06-20 12:26:39
Rithmic Trading | Connected to server. | 2018-06-20 12:26:39
Rithmic Trading | Starting socket receive thread. | 2018-06-20 12:26:39
Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-06-20 12:26:39
Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-06-20 12:26:39
Rithmic Trading | Sending logon request message. | 2018-06-20 12:26:39
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-06-20 12:26:39
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChartSMB\Rim\Rithmic.log | 2018-06-20 12:26:39
Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2018-06-20 12:26:39
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2018-06-20 12:26:39
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2018-06-20 12:26:39
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2018-06-20 12:26:40
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2018-06-20 12:26:40
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2018-06-20 12:26:40
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2018-06-20 12:26:40
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2018-06-20 12:26:40
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2018-06-20 12:26:40
Rithmic Trading | Received logon response. | 2018-06-20 12:26:41
Rithmic Trading | Server Name: SC DTC Bridge. | 2018-06-20 12:26:41
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-06-20 12:26:41
Rithmic Trading | Successfully connected. IB='SMBFutures', Firm='SMBFutures'. | 2018-06-20 12:26:41
Rithmic Trading | Trading is supported. | 2018-06-20 12:26:41
Rithmic Trading | Order cancel and replace is supported. | 2018-06-20 12:26:41
Rithmic Trading | OCO Orders supported. | 2018-06-20 12:26:41
Rithmic Trading | Connected to data and trading server. | 2018-06-20 12:26:41
SPU8-CME 1 Min #1 | Reloading chart. | 2018-06-20 12:27:05
Rithmic Trading | Starting real-time market data updates for: SPU8-CME. ID: 1 | 2018-06-20 12:27:06
Rithmic Trading | Requesting security definition data for: SPU8-CME. ID: 1 | 2018-06-20 12:27:06
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: SPU8-CME | 2018-06-20 12:27:06
Intraday data recording state for symbol SPU8-CME is set to download 'Pending'. | 2018-06-20 12:27:06
Delaying start of download for SPU8-CME | 2018-06-20 12:27:06
HD Request # 2 | Downloading Intraday chart data for SPU8-CME to the file SPU8-CME.scid. Service: cme | 2018-06-20 12:27:10
HD Request # 2 | Download start date-time: 2018-06-20 09:14:23.000 | 2018-06-20 12:27:10
HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2018-06-20 12:27:10
Socket (7) | Creating socket. | 2018-06-20 12:27:10
Socket (7) | Connecting to IP: 8.18.161.133. | 2018-06-20 12:27:10
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-06-20 12:27:10
HD Request # 2 | Sending historical data logon request message. | 2018-06-20 12:27:10
HD Request # 2 | Requesting Intraday data. Start date-time: 2018-06-20 09:14:23. Record interval: 1. Symbol: SPU18 | 2018-06-20 12:27:10
HD Request # 2 | Decompressing data. | 2018-06-20 12:27:10
HD Request # 2 | Receiving Intraday data for SPU8-CME starting at 2018-06-20 09:14:23 | 2018-06-20 12:27:10
Socket (7) | Initiating close of socket by core. | 2018-06-20 12:27:10
Socket (7) | Shutdown started. Waiting for graceful close. | 2018-06-20 12:27:10
Historical data download thread signaled to stop. | 2018-06-20 12:27:10
HD Request # 2 | Received 1 record from 2018-06-20 09:14:23 to 2018-06-20 09:14:23 (0.0 seconds) and wrote 0 records for SPU8-CME | 2018-06-20 12:27:10
HD Request # 2 | Completion time: 0s | 2018-06-20 12:27:10
HD Request # 2 | Intraday data download complete for SPU8-CME. Unique request ID: 1 | 2018-06-20 12:27:10
Removed historical data download ID 1 | 2018-06-20 12:27:10
Real-time Intraday chart data file updates started for SPU8-CME | 2018-06-20 12:27:10
Intraday chart data file opened for SPU8-CME | 2018-06-20 12:27:10
Rithmic Trading | Using primary service for historical data for SPU8-CME | 2018-06-20 12:27:10
Intraday data recording state for symbol SPU8-CME is set to download 'Pending'. | 2018-06-20 12:27:10

HD Request # 3 | Downloading Intraday chart data for SPU8-CME to the file SPU8-CME.scid. Service: rithmic.trading | 2018-06-20 12:27:10
HD Request # 3 | Download start date-time: 2018-06-20 09:14:23.000 | 2018-06-20 12:27:10
HD Request # 3 | Sending historical data request. Start date-time: 2018-06-20 09:14:23. Record interval: 0. Symbol: SPU8-CME | 2018-06-20 12:27:10
Rithmic Trading | Message from server: Requesting historical Tick data. | 2018-06-20 12:27:10
Socket (7) | Socket gracefully closed by remote side. | 2018-06-20 12:27:10
Socket (7) | Closed. | 2018-06-20 12:27:10
HD Request # 3 | Receiving Intraday data for SPU8-CME starting at 2018-06-20 09:14:23 | 2018-06-20 12:27:11
HD Request # 3 | Received 2 records from 2018-06-20 09:14:23 to 2018-06-20 09:14:23 (0.0 seconds) and wrote 0 records for SPU8-CME | 2018-06-20 12:27:11
HD Request # 3 | Completion time: 0s | 2018-06-20 12:27:11
HD Request # 3 | Intraday data download complete for SPU8-CME. Unique request ID: 2 | 2018-06-20 12:27:11
Removed historical data download ID 2 | 2018-06-20 12:27:11
Real-time Intraday chart data file updates started for SPU8-CME | 2018-06-20 12:27:11
Intraday chart data file opened for SPU8-CME | 2018-06-20 12:27:11
[2018-06-20 17:31:33]
User342238 - Posts: 44
I've reinstalled SC and tried again, but still not working. The broker, stage 5 checked my dts/server settings and said they are correct and that they don't know why it's not working. I've copied in the message log from the new installation.

Reading Internal Order ID file. | 2018-06-20 17:05:32
Reading Trade Orders file. | 2018-06-20 17:05:32
Reading Trade Positions and Account Balance file. | 2018-06-20 17:05:32
Listening on UDP port 22904. | 2018-06-20 17:05:32
Software version: 1767 64-bit | 2018-06-20 17:05:32
Usage end date: 2018-07-21 | 2018-06-20 17:05:32
Enabled for: Advanced Features. | 2018-06-20 17:05:32
Enabled for: Sierra Chart Historical Data Service. | 2018-06-20 17:05:32
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-20 17:05:32
Current selected Data/Trading service: SC Data - All Services | 2018-06-20 17:05:32
Chart Update Interval: 500 | 2018-06-20 17:05:32
Time Zone: +00:00:00 (UTC+00) | 2018-06-20 17:05:32
2018-06-20 13:05:31 Local computer time | 2018-06-20 17:05:32
2018-06-20 17:05:31 Local computer time in UTC | 2018-06-20 17:05:32
2018-06-20 17:05:31 Local computer time in SC Time Zone | 2018-06-20 17:05:32
2018-06-20 17:05:32 Server time in UTC | 2018-06-20 17:05:32
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-06-20 17:05:32
Program path: C:\SierraChartSMB222\ | 2018-06-20 17:05:32
Data Files path: C:\SierraChartSMB222\Data\ | 2018-06-20 17:05:32
OS Version Number: 6.3 | 2018-06-20 17:05:32
Locale Setting: C | 2018-06-20 17:05:32

Checking for new symbol settings for service code scdataallservices | 2018-06-20 17:05:32
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-06-20 17:05:32
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-06-20 17:05:32
Received 5 login tokens. | 2018-06-20 17:05:32
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-06-20 17:05:34
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-06-20 17:05:34
Requesting symbol settings for service code scdataallservices. Overwrite = on. | 2018-06-20 17:05:36
HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-06-20 17:05:37
HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-06-20 17:05:37
HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-06-20 17:05:37
HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-20 17:05:37
HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-06-20 17:05:37
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-06-20 17:05:37
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-06-20 17:05:37
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-06-20 17:05:37
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-20 17:05:37
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-06-20 17:05:37
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-06-20 17:05:39
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-06-20 17:05:39
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-06-20 17:05:39
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-20 17:05:39
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-06-20 17:05:39
Symbol settings received. | 2018-06-20 17:05:40
Processed 5574 symbol settings. | 2018-06-20 17:05:40

SC Data - All Services | Connected to data server. | 2018-06-20 17:05:42
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-06-20 17:05:45
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-06-20 17:05:45
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-06-20 17:05:45
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-20 17:05:45
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-06-20 17:05:45
SC Data - All Services | Disconnected. | 2018-06-20 17:06:01
SC Data - All Services | Disconnected. | 2018-06-20 17:06:01
Checking for new symbol settings for service code rithmic.trading | 2018-06-20 17:06:01
Current selected Data/Trading service: Rithmic Trading | 2018-06-20 17:06:01
HTTPS connection to www.sierrachart.com:443 (6) | Creating socket. Using TLS 1.2. | 2018-06-20 17:06:01
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-20 17:06:01
HTTPS connection to www.sierrachart.com:443 (6) | Connecting to IP: 204.15.192.108. | 2018-06-20 17:06:01
Requesting symbol settings for service code rithmic.trading. Overwrite = on. | 2018-06-20 17:06:01
Symbol settings received. | 2018-06-20 17:06:01
Processed 1054 symbol settings. | 2018-06-20 17:06:02

Rithmic Trading | Port for executable: 50958 | 2018-06-20 17:06:03
Listening socket (992). Port 50958 | Closed. | 2018-06-20 17:06:03
Rithmic Trading | Starting server: C:\SierraChartSMB222\Rim\DTCBridge.exe | 2018-06-20 17:06:03
Rithmic Trading | Bridge process is running. | 2018-06-20 17:06:05
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50958 | 2018-06-20 17:06:05
DTC Client socket (7) | Creating socket. | 2018-06-20 17:06:05
DTC Client socket (7) | Connecting to IP: 127.0.0.1. | 2018-06-20 17:06:05
Rithmic Trading | Connected to server. | 2018-06-20 17:06:05
Rithmic Trading | Starting socket receive thread. | 2018-06-20 17:06:05
Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-06-20 17:06:05
Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-06-20 17:06:05
Rithmic Trading | Sending logon request message. | 2018-06-20 17:06:05
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-06-20 17:06:05
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChartSMB222\Rim\Rithmic.log | 2018-06-20 17:06:05
Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2018-06-20 17:06:05
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2018-06-20 17:06:06
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2018-06-20 17:06:06
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2018-06-20 17:06:06
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2018-06-20 17:06:06
HTTPS connection to www.sierrachart.com:443 (6) | Socket gracefully closed by remote side. | 2018-06-20 17:06:06
HTTPS connection to www.sierrachart.com:443 (6) | Received socket Close event. | 2018-06-20 17:06:06
HTTPS connection to www.sierrachart.com:443 (6) | Initiating close of socket by core. | 2018-06-20 17:06:06
HTTPS connection to www.sierrachart.com:443 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-20 17:06:06
HTTPS connection to www.sierrachart.com:443 (6) | Closed. | 2018-06-20 17:06:06
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2018-06-20 17:06:06
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2018-06-20 17:06:06
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2018-06-20 17:06:07
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2018-06-20 17:06:07
Rithmic Trading | Received logon response. | 2018-06-20 17:06:07
Rithmic Trading | Server Name: SC DTC Bridge. | 2018-06-20 17:06:07
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-06-20 17:06:07
Rithmic Trading | Successfully connected. IB='SMBFutures', Firm='SMBFutures'. | 2018-06-20 17:06:07
Rithmic Trading | Trading is supported. | 2018-06-20 17:06:07
Rithmic Trading | Order cancel and replace is supported. | 2018-06-20 17:06:07
Rithmic Trading | OCO Orders supported. | 2018-06-20 17:06:07
Rithmic Trading | Connected to data and trading server. | 2018-06-20 17:06:07
SPU8-CME 1 Min #1 | Reloading chart. | 2018-06-20 17:06:26
SPU8-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartSMB222\Data\SPU8-CME.scid | 2018-06-20 17:06:26
Rithmic Trading | Starting real-time market data updates for: SPU8-CME. ID: 1 | 2018-06-20 17:06:26
Rithmic Trading | Requesting security definition data for: SPU8-CME. ID: 1 | 2018-06-20 17:06:26
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: SPU8-CME | 2018-06-20 17:06:26
Intraday data recording state for symbol SPU8-CME is set to download 'Pending'. | 2018-06-20 17:06:26
Delaying start of download for SPU8-CME | 2018-06-20 17:06:26
HD Request # 2 | Downloading Intraday chart data for SPU8-CME to the file SPU8-CME.scid. Service: cme | 2018-06-20 17:06:32
Compressing file: C:\SierraChartSMB222\Data\SPU8-CME.scid. This may take a while. | 2018-06-20 17:06:32
HD Request # 2 | Download start date-time: 2017-12-16 17:06:31.000 | 2018-06-20 17:06:32
HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2018-06-20 17:06:32
Socket (9) | Creating socket. | 2018-06-20 17:06:32
Socket (9) | Connecting to IP: 8.18.161.133. | 2018-06-20 17:06:32
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-06-20 17:06:32
HD Request # 2 | Sending historical data logon request message. | 2018-06-20 17:06:32
HD Request # 2 | Requesting Intraday data. Start date-time: 2017-12-16 17:06:31. Record interval: 1. Symbol: SPU18 | 2018-06-20 17:06:32
HD Request # 2 | Decompressing data. | 2018-06-20 17:06:32
HD Request # 2 | Receiving Intraday data for SPU8-CME starting at 2018-06-07 22:01:28 | 2018-06-20 17:06:32
HD Request # 2 | Timestamp of first Intraday data file record written: 2018-06-07 22:01:28 | 2018-06-20 17:06:32
Socket (9) | Initiating close of socket by core. | 2018-06-20 17:06:32
Socket (9) | Shutdown started. Waiting for graceful close. | 2018-06-20 17:06:32
Historical data download thread signaled to stop. | 2018-06-20 17:06:32
HD Request # 2 | Received 347 records from 2018-06-07 22:01:28 to 2018-06-20 13:14:23 (12.6 days) and wrote 347 records for SPU8-CME | 2018-06-20 17:06:32
HD Request # 2 | Completion time: 0s | 2018-06-20 17:06:32
HD Request # 2 | Intraday data download complete for SPU8-CME. Unique request ID: 1 | 2018-06-20 17:06:32
Removed historical data download ID 1 | 2018-06-20 17:06:32
Real-time Intraday chart data file updates started for SPU8-CME | 2018-06-20 17:06:32
Opened cached Intraday file: C:\SierraChartSMB222\Data\SPU8-CME.scid | 2018-06-20 17:06:32
Intraday chart data file opened for SPU8-CME | 2018-06-20 17:06:32
Rithmic Trading | Using primary service for historical data for SPU8-CME | 2018-06-20 17:06:32
Intraday data recording state for symbol SPU8-CME is set to download 'Pending'. | 2018-06-20 17:06:32

HD Request # 3 | Downloading Intraday chart data for SPU8-CME to the file SPU8-CME.scid. Service: rithmic.trading | 2018-06-20 17:06:32
HD Request # 3 | Download start date-time: 2018-06-20 13:14:23.000 | 2018-06-20 17:06:32
HD Request # 3 | Sending historical data request. Start date-time: 2018-06-20 13:14:23. Record interval: 1. Symbol: SPU8-CME | 2018-06-20 17:06:32
Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2018-06-20 17:06:32
Rithmic Trading | Message from server: Requesting historical Tick data. | 2018-06-20 17:06:32
Socket (9) | Socket gracefully closed by remote side. | 2018-06-20 17:06:32
Socket (9) | Closed. | 2018-06-20 17:06:32
HD Request # 3 | Receiving Intraday data for SPU8-CME starting at 2018-06-20 13:14:23 | 2018-06-20 17:06:32
HD Request # 3 | Timestamp of first Intraday data file record written: 2018-06-20 13:14:23 | 2018-06-20 17:06:32
HD Request # 3 | Received 2 records from 2018-06-20 13:14:23 to 2018-06-20 13:14:23 (0.0 seconds) and wrote 2 records for SPU8-CME | 2018-06-20 17:06:32
HD Request # 3 | Completion time: 0s | 2018-06-20 17:06:32
HD Request # 3 | Intraday data download complete for SPU8-CME. Unique request ID: 2 | 2018-06-20 17:06:32
Removed historical data download ID 2 | 2018-06-20 17:06:32
Real-time Intraday chart data file updates started for SPU8-CME | 2018-06-20 17:06:32
Opened cached Intraday file: C:\SierraChartSMB222\Data\SPU8-CME.scid | 2018-06-20 17:06:32
Intraday chart data file opened for SPU8-CME | 2018-06-20 17:06:32
[2018-06-20 17:52:25]
User342238 - Posts: 44
Hi, I think I sorted this out. I was trying to load the big sp contract rather than the e-mini, so it is working now. I also white listed the program in webroot, not sure if that did anything. I am seeing more than the ten rows of depth in the dom however. cme provides only ten rows so not sure if this is an error or what.
imagescdom rows.PNG / V - Attached On 2018-06-20 17:51:51 UTC - Size: 102.93 KB - 306 views
Attachment Deleted.
imagescdom rows.PNG / V - Attached On 2018-06-20 17:52:08 UTC - Size: 102.93 KB - 302 views
[2018-06-21 04:58:32]
Sierra Chart Engineering - Posts: 104368
Yes you do need to use the ES futures and there are more than 10 levels of market depth data which are provided.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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