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Date/Time: Thu, 28 Mar 2024 21:17:48 +0000



Unable to Connect to Data Again

View Count: 1102

[2018-06-08 11:49:54]
User311951 - Posts: 31
Hi,

I previously sent my log which showed that I was unable to find a connection because "CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect." However I have since spoken to CQG and have a new password that works. The new error message I believe I am getting is "CQG WebAPI | Market data logon unsuccessful. Server message: Unknown client application." as shown in my new log below. I have tried to do as it says on your support when getting this message i.e. "set Global Settings >> Data/Trade Service Settings >> Connection Details >> Connect to Market Data Server to False." however this is not working either. Your help will be greatly appreciated as soon as possible as this is the second day I have gone without data. Thanks

Reading Internal Order ID file. | 2018-06-08 07:37:31
Reading Trade Orders file. | 2018-06-08 07:37:31
Reading Trade Positions file. | 2018-06-08 07:37:31
Listening on UDP port 22903. | 2018-06-08 07:37:31
Software version: 1757 64-bit | 2018-06-08 07:37:31
Usage end date: 2018-06-19 | 2018-06-08 07:37:31
Enabled for: Advanced Features. | 2018-06-08 07:37:31
Enabled for: Advanced Features 2. | 2018-06-08 07:37:31
Enabled for: Sierra Chart Historical Data Service. | 2018-06-08 07:37:31
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-08 07:37:31
Current selected Data/Trading service: CQG WebAPI | 2018-06-08 07:37:31
Chart Update Interval: 500 | 2018-06-08 07:37:31
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-06-08 07:37:31
2018-06-08 12:37:30 Local computer time | 2018-06-08 07:37:31
2018-06-08 11:37:30 Local computer time in UTC | 2018-06-08 07:37:31
2018-06-08 07:37:30 Local computer time in SC Time Zone | 2018-06-08 07:37:31
2018-06-08 11:37:27 Server time in UTC | 2018-06-08 07:37:31
Local computer UTC time and Server UTC time difference: 3 seconds. | 2018-06-08 07:37:31
Program path: C:\SierraChart\ | 2018-06-08 07:37:31
Data Files path: C:\SierraChart\Data\ | 2018-06-08 07:37:31
OS Version Number: 10.0 | 2018-06-08 07:37:31
Locale Setting: C | 2018-06-08 07:37:31

Created the DTC Protocol server. | 2018-06-08 07:37:31
DTC Protocol Server listening on port 11099. | 2018-06-08 07:37:31
Created the DTC Protocol historical data server. | 2018-06-08 07:37:31
HD Server Manager | Listening on port 11098 | 2018-06-08 07:37:31
Checking for new symbol settings for service code cqg | 2018-06-08 07:37:31
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-06-08 07:37:31
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-06-08 07:37:31
Received 5 login tokens. | 2018-06-08 07:37:32
Symbol settings are up-to-date for cqg | 2018-06-08 07:37:32
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-06-08 07:37:33
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-06-08 07:37:33
Files to Open on Start up | Opening file: Valtos_CL.Cht | 2018-06-08 07:37:35
F.US.CLEN18 0.08 Range #1 | Reloading chart. | 2018-06-08 07:37:35
F.US.CLEN18 5 Min #2 | Reloading chart. | 2018-06-08 07:37:35
HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-06-08 07:37:35
HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-06-08 07:37:35
HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-06-08 07:37:35
HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 07:37:35
HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-06-08 07:37:35
Intraday data recording state for symbol F.US.CLEN18 is set to download 'Pending'. | 2018-06-08 07:37:35
HD Request # 2 | Downloading Intraday chart data for F.US.CLEN18 to the file F.US.CLEN18.scid. Service: cqg | 2018-06-08 07:37:35
HD Request # 2 | Download start date-time: 2018-06-06 18:29:34.000 | 2018-06-08 07:37:35
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-06-08 07:37:35
Socket (6) | Creating socket. | 2018-06-08 07:37:35
Socket (6) | Connecting to IP: 192.81.56.146. | 2018-06-08 07:37:35
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-06-08 07:37:36
HD Request # 2 | Sending historical data logon request message. | 2018-06-08 07:37:36
HD Request # 2 | Requesting Intraday data. Start date-time: 2018-06-06 18:29:34. Record interval: 0. Symbol: F.US.CLEN18 | 2018-06-08 07:37:36
Socket (6) | Initiating close of socket by core. | 2018-06-08 07:37:36
HD Request # 2 | Historical data for F.US.CLEN18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-06-08 07:37:36
Socket (6) | Shutdown started. Waiting for graceful close. | 2018-06-08 07:37:36
Historical data download thread signaled to stop. | 2018-06-08 07:37:36
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN18 | 2018-06-08 07:37:36
HD Request # 2 | Completion time: 1s | 2018-06-08 07:37:36
HD Request # 2 | Intraday data download complete for F.US.CLEN18. Unique request ID: 1 | 2018-06-08 07:37:36
Removed historical data download ID 1 | 2018-06-08 07:37:36

Socket (6) | Socket gracefully closed by remote side. | 2018-06-08 07:37:36
Socket (6) | Closed. | 2018-06-08 07:37:36
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-06-08 07:37:37
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-06-08 07:37:37
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-06-08 07:37:37
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 07:37:37
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-06-08 07:37:37
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-06-08 07:37:37
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-06-08 07:37:37
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-06-08 07:37:37
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 07:37:37
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-06-08 07:37:37

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-08 07:37:37
CQG WebSocket | Connecting to WebSocket server. | 2018-06-08 07:37:37
CQG WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-06-08 07:37:37
CQG WebSocket socket (7) | Connecting to IP: 208.48.16.32. | 2018-06-08 07:37:37
CQG WebSocket | Opening WebSocket. | 2018-06-08 07:37:37
CQG WebSocket | Sending WebSocket handshake. | 2018-06-08 07:37:37
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-08 07:37:38
CQG WebSocket | Header line. Connection: upgrade | 2018-06-08 07:37:38
CQG WebSocket | Header line. Sec-WebSocket-Accept: +Ww9DjmZK4swZTiZIfn6xhSR1rg= | 2018-06-08 07:37:38
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-08 07:37:38
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-08 07:37:38
CQG WebSocket | Header line. | 2018-06-08 07:37:38
CQG WebSocket | Web socket state is now open. | 2018-06-08 07:37:38
CQG WebAPI | WebSocket connected. | 2018-06-08 07:37:38
CQG WebAPI | Sending market data logon message. | 2018-06-08 07:37:38
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-06-08 07:37:38 *
CQG WebSocket socket (7) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-08 07:37:38
CQG WebSocket socket (7) | Initiating close of socket by core. | 2018-06-08 07:37:38
CQG WebSocket | WebSocket closed. | 2018-06-08 07:37:38
CQG WebSocket socket (7) | Sending bytes from final send buffer: 8 | 2018-06-08 07:37:38
CQG WebAPI | WebSocket closed. | 2018-06-08 07:37:38
CQG WebSocket socket (7) | Write in progress. Shutdown being delayed. | 2018-06-08 07:37:38
CQG WebAPI | Disconnected. | 2018-06-08 07:37:38
CQG WebSocket socket (7) | Write has completed. Shutdown being performed. | 2018-06-08 07:37:38
CQG WebSocket socket (7) | Shutdown started. Waiting for graceful close. | 2018-06-08 07:37:38
CQG WebSocket socket (7) | Socket gracefully closed by remote side. | 2018-06-08 07:37:38
CQG WebSocket socket (7) | Closed. | 2018-06-08 07:37:38
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-06-08 07:37:39
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-06-08 07:37:39
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-06-08 07:37:41
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 07:37:41
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-06-08 07:37:41
HD Server | New server thread for client has been created for incoming connection. | 2018-06-08 07:37:50
Socket (8) | Creating socket. | 2018-06-08 07:37:50
HD Server | Setting DTC encoding to Binary VLS | 2018-06-08 07:37:50
HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-08 07:37:50
HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-08 07:37:50
HD Server | HD Request #2 | Socket: 8 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:00 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-08 07:37:50
HD Request # 3 | Downloading Intraday chart data for F.US.EPM18 to the file F.US.EPM18.scid. Service: cqg | 2018-06-08 07:37:50
HD Request # 3 | Download start date-time: 2018-06-06 18:30:00.000 | 2018-06-08 07:37:50
HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-06-08 07:37:50
Socket (9) | Creating socket. | 2018-06-08 07:37:50
Socket (9) | Connecting to IP: 65.182.172.42. | 2018-06-08 07:37:50
DTC Protocol server | Incoming connection from 127.0.0.1. | 2018-06-08 07:37:52
DTCServer (10) | Creating socket. | 2018-06-08 07:37:52
DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS | 2018-06-08 07:37:52
DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 | 2018-06-08 07:37:52
DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. | 2018-06-08 07:37:52
DTC client #1. Sierra Chart. 127.0.0.1 | Connecting to primary Data/Trading service. | 2018-06-08 07:37:52

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-08 07:37:52
CQG WebSocket | Connecting to WebSocket server. | 2018-06-08 07:37:52
DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: talaicapital. Result text: Connected to SC DTC Protocol server. Service=cqg | 2018-06-08 07:37:52
CQG WebSocket socket (11) | Creating socket. Using TLS 1.2. | 2018-06-08 07:37:52
CQG WebSocket socket (11) | Connecting to IP: 208.48.16.32. | 2018-06-08 07:37:52
Remote instance connected: C:\SierraChart\SierraChartInstance_3\SierraChart_64.exe | 2018-06-08 07:37:52
CQG WebSocket | Opening WebSocket. | 2018-06-08 07:37:52
CQG WebSocket | Sending WebSocket handshake. | 2018-06-08 07:37:52
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-08 07:37:53
CQG WebSocket | Header line. Connection: upgrade | 2018-06-08 07:37:53
CQG WebSocket | Header line. Sec-WebSocket-Accept: cJws7CmpChly5S80iUGMfTPE8tE= | 2018-06-08 07:37:53
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-08 07:37:53
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-08 07:37:53
CQG WebSocket | Header line. | 2018-06-08 07:37:53
CQG WebSocket | Web socket state is now open. | 2018-06-08 07:37:53
CQG WebAPI | WebSocket connected. | 2018-06-08 07:37:53
CQG WebAPI | Sending market data logon message. | 2018-06-08 07:37:53
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-06-08 07:37:53 *
CQG WebSocket socket (11) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-08 07:37:53
CQG WebSocket socket (11) | Initiating close of socket by core. | 2018-06-08 07:37:53
CQG WebSocket | WebSocket closed. | 2018-06-08 07:37:53
CQG WebAPI | WebSocket closed. | 2018-06-08 07:37:53
CQG WebSocket socket (11) | Sending bytes from final send buffer: 8 | 2018-06-08 07:37:53
CQG WebAPI | Disconnected. | 2018-06-08 07:37:53
CQG WebSocket socket (11) | Write in progress. Shutdown being delayed. | 2018-06-08 07:37:53
CQG WebSocket socket (11) | Write has completed. Shutdown being performed. | 2018-06-08 07:37:53
CQG WebSocket socket (11) | Shutdown started. Waiting for graceful close. | 2018-06-08 07:37:53
CQG WebSocket socket (11) | Socket gracefully closed by remote side. | 2018-06-08 07:37:53
CQG WebSocket socket (11) | Closed. | 2018-06-08 07:37:53
HD Request # 3 | Sending historical data logon request message. | 2018-06-08 07:38:00
HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-06-08 07:38:42
HD Request # 3 | Sending historical data logon request message. | 2018-06-08 07:38:42
Socket (9) | Initiating close of socket by core. | 2018-06-08 07:38:42
Socket (9) | Write in progress. Shutdown being delayed. | 2018-06-08 07:38:42
HD Request # 3 | Error downloading historical Intraday data for F.US.EPM18. Historical data logon error: Username not specified | 2018-06-08 07:38:42
Historical data download thread signaled to stop. | 2018-06-08 07:38:42
HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPM18 | 2018-06-08 07:38:42
HD Request # 3 | Completion time: 51s | 2018-06-08 07:38:42
HD Request # 3 | Intraday data download complete for F.US.EPM18. Unique request ID: 2 | 2018-06-08 07:38:42
Removed historical data download ID 2 | 2018-06-08 07:38:42

Socket (9) | Write has completed. Shutdown being performed. | 2018-06-08 07:38:42
Socket (9) | Shutdown started. Waiting for graceful close. | 2018-06-08 07:38:42
Socket (9) | Socket gracefully closed by remote side. | 2018-06-08 07:38:42
Socket (9) | Closed. | 2018-06-08 07:38:42
HD Server | HD Request #2 | Socket: 8 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-08 07:38:42
Socket (8) | Socket gracefully closed by remote side. | 2018-06-08 07:38:42
Socket (8) | Received socket Close event. | 2018-06-08 07:38:42
Socket (8) | Initiating close of socket by core. | 2018-06-08 07:38:42
Socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 07:38:42
Socket (8) | Closed. | 2018-06-08 07:38:42
HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-08 07:38:42
HD Server | New server thread for client has been created for incoming connection. | 2018-06-08 07:38:42
Socket (13) | Creating socket. | 2018-06-08 07:38:42
HD Server | Setting DTC encoding to Binary VLS | 2018-06-08 07:38:42
HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-08 07:38:42
HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-08 07:38:42
HD Server | HD Request #3 | Socket: 13 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:00 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-08 07:38:42
HD Server | HD Request #3 | Socket: 13 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-08 07:38:42
Socket (13) | Socket gracefully closed by remote side. | 2018-06-08 07:38:42
Socket (13) | Received socket Close event. | 2018-06-08 07:38:42
Socket (13) | Initiating close of socket by core. | 2018-06-08 07:38:42
Socket (13) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 07:38:42
Socket (13) | Closed. | 2018-06-08 07:38:42
HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-08 07:38:42

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-08 07:39:18
CQG WebSocket | Connecting to WebSocket server. | 2018-06-08 07:39:18
CQG WebSocket socket (14) | Creating socket. Using TLS 1.2. | 2018-06-08 07:39:18
CQG WebSocket socket (14) | Connecting to IP: 208.48.16.32. | 2018-06-08 07:39:18
CQG WebSocket | Opening WebSocket. | 2018-06-08 07:39:18
CQG WebSocket | Sending WebSocket handshake. | 2018-06-08 07:39:18
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-08 07:39:19
CQG WebSocket | Header line. Connection: upgrade | 2018-06-08 07:39:19
CQG WebSocket | Header line. Sec-WebSocket-Accept: 8l3rXwHgdbNnJC8NNT4Mg/XDZ6Q= | 2018-06-08 07:39:19
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-08 07:39:19
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-08 07:39:19
CQG WebSocket | Header line. | 2018-06-08 07:39:19
CQG WebSocket | Web socket state is now open. | 2018-06-08 07:39:19
CQG WebAPI | WebSocket connected. | 2018-06-08 07:39:19
CQG WebAPI | Sending market data logon message. | 2018-06-08 07:39:19
CQG WebAPI | Market data logon unsuccessful. Server message: Unknown client application. | 2018-06-08 07:39:19 *
CQG WebSocket socket (14) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-08 07:39:19
CQG WebSocket socket (14) | Initiating close of socket by core. | 2018-06-08 07:39:19
CQG WebSocket | WebSocket closed. | 2018-06-08 07:39:19
CQG WebAPI | WebSocket closed. | 2018-06-08 07:39:19
CQG WebSocket socket (14) | Sending bytes from final send buffer: 8 | 2018-06-08 07:39:19
CQG WebAPI | Disconnected. | 2018-06-08 07:39:19
CQG WebSocket socket (14) | Write in progress. Shutdown being delayed. | 2018-06-08 07:39:19
CQG WebSocket socket (14) | Write has completed. Shutdown being performed. | 2018-06-08 07:39:19
CQG WebSocket socket (14) | Shutdown started. Waiting for graceful close. | 2018-06-08 07:39:19
CQG WebSocket socket (14) | Socket gracefully closed by remote side. | 2018-06-08 07:39:19
CQG WebSocket socket (14) | Closed. | 2018-06-08 07:39:19

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-08 07:43:14
CQG WebSocket | Connecting to WebSocket server. | 2018-06-08 07:43:14
CQG WebSocket socket (19) | Creating socket. Using TLS 1.2. | 2018-06-08 07:43:14
CQG WebSocket socket (19) | Connecting to IP: 208.48.16.32. | 2018-06-08 07:43:14
CQG WebSocket | Opening WebSocket. | 2018-06-08 07:43:14
CQG WebSocket | Sending WebSocket handshake. | 2018-06-08 07:43:14
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-08 07:43:15
CQG WebSocket | Header line. Connection: upgrade | 2018-06-08 07:43:15
CQG WebSocket | Header line. Sec-WebSocket-Accept: 6fglFiF0Aag/owqHMj4UQDf9vzs= | 2018-06-08 07:43:15
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-08 07:43:15
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-08 07:43:15
CQG WebSocket | Header line. | 2018-06-08 07:43:15
CQG WebSocket | Web socket state is now open. | 2018-06-08 07:43:15
CQG WebAPI | WebSocket connected. | 2018-06-08 07:43:15
CQG WebAPI | Sending market data logon message. | 2018-06-08 07:43:15
CQG WebAPI | Market data logon unsuccessful. Server message: Unknown client application. | 2018-06-08 07:43:15 *
CQG WebSocket socket (19) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-08 07:43:15
CQG WebSocket socket (19) | Initiating close of socket by core. | 2018-06-08 07:43:15
CQG WebSocket | WebSocket closed. | 2018-06-08 07:43:15
CQG WebAPI | WebSocket closed. | 2018-06-08 07:43:15
CQG WebSocket socket (19) | Sending bytes from final send buffer: 8 | 2018-06-08 07:43:15
CQG WebAPI | Disconnected. | 2018-06-08 07:43:15
CQG WebSocket socket (19) | Write in progress. Shutdown being delayed. | 2018-06-08 07:43:15
CQG WebSocket socket (19) | Write has completed. Shutdown being performed. | 2018-06-08 07:43:15
CQG WebSocket socket (19) | Shutdown started. Waiting for graceful close. | 2018-06-08 07:43:15
CQG WebSocket socket (19) | Socket gracefully closed by remote side. | 2018-06-08 07:43:15
CQG WebSocket socket (19) | Closed. | 2018-06-08 07:43:15

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-08 07:43:49
CQG WebSocket | Connecting to WebSocket server. | 2018-06-08 07:43:49
CQG WebSocket socket (21) | Creating socket. Using TLS 1.2. | 2018-06-08 07:43:49
CQG WebSocket socket (21) | Connecting to IP: 208.48.16.32. | 2018-06-08 07:43:49
CQG WebSocket | Opening WebSocket. | 2018-06-08 07:43:50
CQG WebSocket | Sending WebSocket handshake. | 2018-06-08 07:43:50
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-08 07:43:50
CQG WebSocket | Header line. Connection: upgrade | 2018-06-08 07:43:50
CQG WebSocket | Header line. Sec-WebSocket-Accept: lKCesvm4NKkDr280K9gThHRVGUo= | 2018-06-08 07:43:50
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-08 07:43:50
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-08 07:43:50
CQG WebSocket | Header line. | 2018-06-08 07:43:50
CQG WebSocket | Web socket state is now open. | 2018-06-08 07:43:50
CQG WebAPI | WebSocket connected. | 2018-06-08 07:43:50
CQG WebAPI | Sending market data logon message. | 2018-06-08 07:43:50
CQG WebAPI | Market data logon unsuccessful. Server message: Unknown client application. | 2018-06-08 07:43:50 *
CQG WebSocket socket (21) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-08 07:43:50
CQG WebSocket socket (21) | Initiating close of socket by core. | 2018-06-08 07:43:50
CQG WebSocket | WebSocket closed. | 2018-06-08 07:43:50
CQG WebAPI | WebSocket closed. | 2018-06-08 07:43:50
CQG WebSocket socket (21) | Sending bytes from final send buffer: 8 | 2018-06-08 07:43:50
CQG WebAPI | Disconnected. | 2018-06-08 07:43:50
CQG WebSocket socket (21) | Write in progress. Shutdown being delayed. | 2018-06-08 07:43:50
CQG WebSocket socket (21) | Write has completed. Shutdown being performed. | 2018-06-08 07:43:50
CQG WebSocket socket (21) | Shutdown started. Waiting for graceful close. | 2018-06-08 07:43:50
CQG WebSocket socket (21) | Socket gracefully closed by remote side. | 2018-06-08 07:43:51
CQG WebSocket socket (21) | Closed. | 2018-06-08 07:43:51
[2018-06-08 12:14:32]
User311951 - Posts: 31
An update: I closed Sierra and reopened it to get a fresh log as follows:

Reading Internal Order ID file. | 2018-06-08 08:11:43
Reading Trade Orders file. | 2018-06-08 08:11:44
Reading Trade Positions file. | 2018-06-08 08:11:44
Listening on UDP port 22903. | 2018-06-08 08:11:44
Software version: 1757 64-bit | 2018-06-08 08:11:44
Usage end date: 2018-06-19 | 2018-06-08 08:11:44
Enabled for: Advanced Features. | 2018-06-08 08:11:44
Enabled for: Advanced Features 2. | 2018-06-08 08:11:44
Enabled for: Sierra Chart Historical Data Service. | 2018-06-08 08:11:44
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-08 08:11:44
Current selected Data/Trading service: CQG WebAPI | 2018-06-08 08:11:44
Chart Update Interval: 500 | 2018-06-08 08:11:44
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-06-08 08:11:44
2018-06-08 13:11:43 Local computer time | 2018-06-08 08:11:44
2018-06-08 12:11:43 Local computer time in UTC | 2018-06-08 08:11:44
2018-06-08 08:11:43 Local computer time in SC Time Zone | 2018-06-08 08:11:44
2018-06-08 12:11:39 Server time in UTC | 2018-06-08 08:11:44
Local computer UTC time and Server UTC time difference: 3 seconds. | 2018-06-08 08:11:44
Program path: C:\SierraChart\ | 2018-06-08 08:11:44
Data Files path: C:\SierraChart\Data\ | 2018-06-08 08:11:44
OS Version Number: 10.0 | 2018-06-08 08:11:44
Locale Setting: C | 2018-06-08 08:11:44

Created the DTC Protocol server. | 2018-06-08 08:11:44
DTC Protocol Server listening on port 11099. | 2018-06-08 08:11:44
Created the DTC Protocol historical data server. | 2018-06-08 08:11:44
HD Server Manager | Listening on port 11098 | 2018-06-08 08:11:44
Checking for new symbol settings for service code cqg | 2018-06-08 08:11:44
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-06-08 08:11:44
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-06-08 08:11:44
Symbol settings are up-to-date for cqg | 2018-06-08 08:11:44
Received 5 login tokens. | 2018-06-08 08:11:45
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-06-08 08:11:46
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-06-08 08:11:46
Files to Open on Start up | Opening file: Valtos_CL.Cht | 2018-06-08 08:11:47
F.US.CLEN18 0.08 Range #1 | Reloading chart. | 2018-06-08 08:11:48
F.US.CLEN18 5 Min #2 | Reloading chart. | 2018-06-08 08:11:48
HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-06-08 08:11:48
HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-06-08 08:11:48
HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-06-08 08:11:48
HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:11:48
HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-06-08 08:11:48
Intraday data recording state for symbol F.US.CLEN18 is set to download 'Pending'. | 2018-06-08 08:11:48
HD Request # 2 | Downloading Intraday chart data for F.US.CLEN18 to the file F.US.CLEN18.scid. Service: cqg | 2018-06-08 08:11:48
HD Request # 2 | Download start date-time: 2018-06-06 18:29:34.000 | 2018-06-08 08:11:48
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-06-08 08:11:48
Socket (6) | Creating socket. | 2018-06-08 08:11:48
Socket (6) | Connecting to IP: 192.81.56.146. | 2018-06-08 08:11:48
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-06-08 08:11:48
HD Request # 2 | Sending historical data logon request message. | 2018-06-08 08:11:48
HD Request # 2 | Requesting Intraday data. Start date-time: 2018-06-06 18:29:34. Record interval: 0. Symbol: F.US.CLEN18 | 2018-06-08 08:11:49
Socket (6) | Initiating close of socket by core. | 2018-06-08 08:11:49
Socket (6) | Shutdown started. Waiting for graceful close. | 2018-06-08 08:11:49
HD Request # 2 | Historical data for F.US.CLEN18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-06-08 08:11:49
Historical data download thread signaled to stop. | 2018-06-08 08:11:49
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN18 | 2018-06-08 08:11:49
HD Request # 2 | Completion time: 0s | 2018-06-08 08:11:49
HD Request # 2 | Intraday data download complete for F.US.CLEN18. Unique request ID: 1 | 2018-06-08 08:11:49
Removed historical data download ID 1 | 2018-06-08 08:11:49

Socket (6) | Socket gracefully closed by remote side. | 2018-06-08 08:11:49
Socket (6) | Closed. | 2018-06-08 08:11:49
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-06-08 08:11:49
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-06-08 08:11:49
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-06-08 08:11:49
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:11:49
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-06-08 08:11:49
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-06-08 08:11:50
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-06-08 08:11:50
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-06-08 08:11:50
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:11:50
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-06-08 08:11:50

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-08 08:11:50
CQG WebSocket | Connecting to WebSocket server. | 2018-06-08 08:11:50
CQG WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-06-08 08:11:50
CQG WebSocket socket (7) | Connecting to IP: 208.48.16.32. | 2018-06-08 08:11:50
CQG WebSocket | Opening WebSocket. | 2018-06-08 08:11:50
CQG WebSocket | Sending WebSocket handshake. | 2018-06-08 08:11:50
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-08 08:11:51
CQG WebSocket | Header line. Connection: upgrade | 2018-06-08 08:11:51
CQG WebSocket | Header line. Sec-WebSocket-Accept: 6stHWLVGWF3v01zx7pgg7/NFgU8= | 2018-06-08 08:11:51
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-08 08:11:51
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-08 08:11:51
CQG WebSocket | Header line. | 2018-06-08 08:11:51
CQG WebSocket | Web socket state is now open. | 2018-06-08 08:11:51
CQG WebAPI | WebSocket connected. | 2018-06-08 08:11:51
CQG WebAPI | Sending market data logon message. | 2018-06-08 08:11:51
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-06-08 08:11:51
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-06-08 08:11:51
CQG WebAPI | Market data logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2018-06-08 08:11:54 *
CQG WebSocket socket (7) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-08 08:11:54
CQG WebSocket socket (7) | Initiating close of socket by core. | 2018-06-08 08:11:54
CQG WebSocket | WebSocket closed. | 2018-06-08 08:11:54
CQG WebSocket socket (7) | Sending bytes from final send buffer: 8 | 2018-06-08 08:11:54
CQG WebAPI | WebSocket closed. | 2018-06-08 08:11:54
CQG WebSocket socket (7) | Write in progress. Shutdown being delayed. | 2018-06-08 08:11:54
CQG WebAPI | Disconnected. | 2018-06-08 08:11:54
CQG WebSocket socket (7) | Write has completed. Shutdown being performed. | 2018-06-08 08:11:54
CQG WebSocket socket (7) | Shutdown started. Waiting for graceful close. | 2018-06-08 08:11:54
CQG WebSocket socket (7) | Socket gracefully closed by remote side. | 2018-06-08 08:11:54
CQG WebSocket socket (7) | Closed. | 2018-06-08 08:11:54
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-06-08 08:11:54
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:11:54
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-06-08 08:11:54
HD Server | New server thread for client has been created for incoming connection. | 2018-06-08 08:12:03
Socket (8) | Creating socket. | 2018-06-08 08:12:03
HD Server | Setting DTC encoding to Binary VLS | 2018-06-08 08:12:03
HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-08 08:12:03
HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-08 08:12:03
HD Server | HD Request #2 | Socket: 8 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:00 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-08 08:12:03
HD Request # 3 | Downloading Intraday chart data for F.US.EPM18 to the file F.US.EPM18.scid. Service: cqg | 2018-06-08 08:12:03
HD Request # 3 | Download start date-time: 2018-06-06 18:30:00.000 | 2018-06-08 08:12:03
HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-06-08 08:12:03
Socket (9) | Creating socket. | 2018-06-08 08:12:03
Socket (9) | Connecting to IP: 65.182.172.42. | 2018-06-08 08:12:03
HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-06-08 08:12:04
HD Request # 3 | Sending historical data logon request message. | 2018-06-08 08:12:04
HD Request # 3 | Requesting Intraday data. Start date-time: 2018-06-06 18:30:00. Record interval: 0. Symbol: F.US.EPM18 | 2018-06-08 08:12:04
Socket (9) | Initiating close of socket by core. | 2018-06-08 08:12:04
HD Request # 3 | Historical data for F.US.EPM18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-06-08 08:12:04
Socket (9) | Shutdown started. Waiting for graceful close. | 2018-06-08 08:12:04
Historical data download thread signaled to stop. | 2018-06-08 08:12:04
HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPM18 | 2018-06-08 08:12:04
HD Request # 3 | Completion time: 0s | 2018-06-08 08:12:04
HD Request # 3 | Intraday data download complete for F.US.EPM18. Unique request ID: 2 | 2018-06-08 08:12:04
Removed historical data download ID 2 | 2018-06-08 08:12:04

Socket (9) | Socket gracefully closed by remote side. | 2018-06-08 08:12:04
Socket (9) | Closed. | 2018-06-08 08:12:04
HD Server | HD Request #2 | Socket: 8 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-08 08:12:04
Socket (8) | Socket gracefully closed by remote side. | 2018-06-08 08:12:04
Socket (8) | Received socket Close event. | 2018-06-08 08:12:04
Socket (8) | Initiating close of socket by core. | 2018-06-08 08:12:04
Socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:12:04
Socket (8) | Closed. | 2018-06-08 08:12:04
HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-08 08:12:04
DTC Protocol server | Incoming connection from 127.0.0.1. | 2018-06-08 08:12:05
DTCServer (10) | Creating socket. | 2018-06-08 08:12:05
DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS | 2018-06-08 08:12:05
DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 | 2018-06-08 08:12:05
DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. | 2018-06-08 08:12:05
DTC client #1. Sierra Chart. 127.0.0.1 | Connecting to primary Data/Trading service. | 2018-06-08 08:12:05

CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-08 08:12:05
CQG WebSocket | Connecting to WebSocket server. | 2018-06-08 08:12:05
DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: talaicapital. Result text: Connected to SC DTC Protocol server. Service=cqg | 2018-06-08 08:12:05
Remote instance connected: C:\SierraChart\SierraChartInstance_3\SierraChart_64.exe | 2018-06-08 08:12:05
CQG WebSocket socket (11) | Creating socket. Using TLS 1.2. | 2018-06-08 08:12:05
CQG WebSocket socket (11) | Connecting to IP: 208.48.16.32. | 2018-06-08 08:12:05
CQG WebSocket | Opening WebSocket. | 2018-06-08 08:12:05
CQG WebSocket | Sending WebSocket handshake. | 2018-06-08 08:12:05
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-08 08:12:06
CQG WebSocket | Header line. Connection: upgrade | 2018-06-08 08:12:06
CQG WebSocket | Header line. Sec-WebSocket-Accept: Je/HOHiXkBFNGsTlUsIxraamBbc= | 2018-06-08 08:12:06
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-08 08:12:06
CQG WebSocket | Header line. Upgrade: websocket | 2018-06-08 08:12:06
CQG WebSocket | Header line. | 2018-06-08 08:12:06
CQG WebSocket | Web socket state is now open. | 2018-06-08 08:12:06
CQG WebAPI | WebSocket connected. | 2018-06-08 08:12:06
CQG WebAPI | Sending market data logon message. | 2018-06-08 08:12:06
CQG WebAPI | Market data logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2018-06-08 08:12:06 *
CQG WebSocket socket (11) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-08 08:12:06
CQG WebSocket socket (11) | Initiating close of socket by core. | 2018-06-08 08:12:06
CQG WebSocket | WebSocket closed. | 2018-06-08 08:12:06
CQG WebAPI | WebSocket closed. | 2018-06-08 08:12:06
CQG WebSocket socket (11) | Sending bytes from final send buffer: 8 | 2018-06-08 08:12:06
CQG WebAPI | Disconnected. | 2018-06-08 08:12:06
CQG WebSocket socket (11) | Write in progress. Shutdown being delayed. | 2018-06-08 08:12:06
CQG WebSocket socket (11) | Write has completed. Shutdown being performed. | 2018-06-08 08:12:06
CQG WebSocket socket (11) | Shutdown started. Waiting for graceful close. | 2018-06-08 08:12:06
CQG WebSocket socket (11) | Socket gracefully closed by remote side. | 2018-06-08 08:12:06
CQG WebSocket socket (11) | Closed. | 2018-06-08 08:12:06
HD Server | New server thread for client has been created for incoming connection. | 2018-06-08 08:12:21
Socket (12) | Creating socket. | 2018-06-08 08:12:21
HD Server | Setting DTC encoding to Binary VLS | 2018-06-08 08:12:21
HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-08 08:12:21
HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-08 08:12:21
HD Server | HD Request #3 | Socket: 12 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:00 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-08 08:12:21
HD Server | HD Request #3 | Socket: 12 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-08 08:12:21
Socket (12) | Socket gracefully closed by remote side. | 2018-06-08 08:12:21
Socket (12) | Initiating close of socket by core. | 2018-06-08 08:12:21
Socket (12) | Received socket Close event. | 2018-06-08 08:12:21
Socket (12) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:12:21
Socket (12) | Closed. | 2018-06-08 08:12:21
HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-08 08:12:21
[2018-06-08 18:51:27]
Sierra Chart Engineering - Posts: 104368
This is the relevant error message:

CQG WebAPI | Market data logon unsuccessful. Server message: Unknown client application. | 2018-06-08 07:43:50 *

Refer to item 2 in this section here about this: CQG Trading Platform Service: Common Error Messages

Your clearing firm really should be able to help you with these issues. We do not have any direct control over these.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-06-08 18:51:41

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