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Support Board


Date/Time: Wed, 24 Jul 2019 05:38:10 +0000



Trading from charts via Infinity using IQFeed for Data

Support Request:
[2013-10-11 15:39:06]
Gregory D Clarke - Posts: 45
I am trying to set up a connection to Infinity to trade directly from charts/DOM (as oppose to the broker AT Dom). Currently I receive data from IQFeed and as far as I can tell it is not possible to also connect Sierra to Infinity to trade from the charts - it seems the only way to do this is to receive data from Infinity (via Transact Trading feed service).

Is this correct or is it possible to receive data from IQFeed whilst also connecting to Infinity/Transacts direct trading service to trade directly from Sierra charts/dom.

Many thanks.
[2013-10-11 23:39:55]
GPST10 - Posts: 138
Yes you can

http://www.sierrachart.com/index.php?l=doc/MultipleServices.html




[2013-10-12 02:05:41]
Sierra Chart Engineering - Posts: 74136
This page explains what you want to do.
http://www.sierrachart.com/index.php?l=doc/MultipleServices.html

However, before the end of this month, we are going to be offering our own CME real-time data feed which will be fully and seamlessly integrated with all trading services including TransAct. It will be $35 a month. More information can be found here about it:
https://www.sierrachart.com/SupportBoard.php?PostID=13341#P13341

We look forward to being able to offer this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-10-12 02:06:19
[2013-10-12 02:14:14]
Gregory D Clarke - Posts: 45
Thank you both. Look forward to seeing your offer for the data. $35/m sounds very reasonable. Lets see how it compares!
[2013-10-27 17:35:53]
Gregory D Clarke - Posts: 45
Gents, since setting up the above ( 2 x copies, SOURCE set to receive data from IQ FEED, DESTINATION from Transact - trading) I have been experiencing problems with the DESTINATION copy, from which I am trading & reading my charts. Functionality has declined (e.g. when I select to draw a rectangle(elongated) to enter a zone on my charts I am no longer able to select Tool Config 1, 2, 3, etc). The cursor moves quite slowly around the screen, switching between charts & chartbooks has a slight delay and when I open the charts it takes a while to load (much longer than usual). My CPU usage does not appear particularly high and there are no stability issues - e.g. No crashes, all trade data/trades are sent and received by the Infinity system accurately.

Please see message logs for both copies below;

SOURCE MESSAGE LOG

Software version: 1032 | 2013-10-27 12:29:20
Usage end date: 2014-01-24 | 2013-10-27 12:29:20
Sierra Chart Historical Data Service is included. | 2013-10-27 12:29:20
Active service: IQFeed | 2013-10-27 12:29:20
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-10-27 12:29:20
2013-10-27 12:29:20 Local computer clock time | 2013-10-27 12:29:20
2013-10-27 17:29:20 GMT time | 2013-10-27 12:29:20
2013-10-27 12:29:20 Time zone adjusted time | 2013-10-27 12:29:20
Time difference to server time: 1 seconds. | 2013-10-27 12:29:20
Program path: C:\SierraChart 2\ | 2013-10-27 12:29:20
Data Files path: C:\SierraChart 2\Data\ | 2013-10-27 12:29:20
OS Version Number: 6.2 | 2013-10-27 12:29:20


IQ Feed: Connecting. | 2013-10-27 12:29:28
Starting DTN IQ Feed interface software. | 2013-10-27 12:29:28
IQ Feed: Connecting to Admin port 9300 | 2013-10-27 12:29:28
The network socket is connected. | 2013-10-27 12:29:29
IQ Feed: Connected to Admin port. | 2013-10-27 12:29:29
AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2013-10-27 12:29:51
AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.3,421241,0,0,,0.03,0.0,, | 2013-10-27 12:29:51
AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.3,421241,0,0,,0.10,0.10,, | 2013-10-27 12:29:52
AdminMessage: S,STATS,66.112.148.226,60002,500,,1,0,0,0,,,Not Connected,5.1.0.3,421241,0,0,,0.16,0.08,, | 2013-10-27 12:29:53
AdminMessage: S,STATS,66.112.148.226,60002,500,,1,0,0,0,,,Not Connected,5.1.0.3,421241,0,0,,0.25,0.08,, | 2013-10-27 12:29:54
AdminMessage: S,STATS,66.112.148.226,60002,500,0,1,0,0,0,Oct 27 1:29PM,Oct 27 1:29PM,Connected,5.1.0.3,421241,0.10,0.07,0,0.34,0.08,0, | 2013-10-27 12:29:55
IQ Feed: Connecting to Level 1 port 5009 | 2013-10-27 12:29:55
The network socket is connected. | 2013-10-27 12:29:55
IQ Feed: Connected to Level 1 port. | 2013-10-27 12:29:55
IQ Feed: Connecting to Lookup port 9100 | 2013-10-27 12:29:55
IQ Feed: Connecting to Level 2 port (9200)... | 2013-10-27 12:29:55
The network socket is connected. | 2013-10-27 12:29:55
IQ Feed: Connected to Historical Data port. | 2013-10-27 12:29:55
IQ Feed: Fully connected. | 2013-10-27 12:29:55
Remote instance requested data files: @AD#C.scid, @BP#C.scid, @ES#C.scid, @EU#C.scid, TICK.Z.scid, TR6T.Z.scid | 2013-10-27 12:29:57
The network socket is connected. | 2013-10-27 12:29:57
IQ Feed: Connected to Level 2 port. | 2013-10-27 12:29:57
HD Request # 2 - Downloading Intraday chart data for @AD#C to the file @AD#C.scid. Service: dtn | 2013-10-27 12:29:57
HD Request # 2 - Starting date and time in file: 2013-10-25 15:59:25.0 | 2013-10-27 12:29:57
HD Request # 2 - Requesting Tick data beginning at 2013-10-25 16:59:25 US Eastern Time. | 2013-10-27 12:29:57
IQ Feed: Received Server Connected message from Level 2 port. | 2013-10-27 12:29:57
IQ Feed: Level 2 port indicates market is opened. | 2013-10-27 12:29:57
Starting updates for: @AD#C | 2013-10-27 12:29:57
Starting updates for: @ES#C | 2013-10-27 12:29:57
Starting updates for: @EU#C | 2013-10-27 12:29:58
Starting updates for: @BP#C | 2013-10-27 12:29:58
HD Request # 2 - Receiving historical Intraday Tick data for @AD#C | 2013-10-27 12:29:58
HD Request # 2 - Receiving Intraday data for @AD#C starting at 2013-10-25 15:59:25 | 2013-10-27 12:29:58
HD Request # 2 - Timestamp of first Intraday data file record written: 2013-10-25 15:59:25 | 2013-10-27 12:29:58
HD Request # 2 - Received 3 records from 2013-10-25 15:59:25 to 2013-10-25 15:59:25 (0.0 seconds) and wrote 3 records for @AD#C | 2013-10-27 12:29:58
HD Request # 2 - Intraday download COMPLETE for @AD#C | 2013-10-27 12:29:58
Real-time intraday chart data file updates started for @AD#C | 2013-10-27 12:29:58

HD Request # 3 - Downloading Intraday chart data for @BP#C to the file @BP#C.scid. Service: dtn | 2013-10-27 12:29:58
HD Request # 3 - Starting date and time in file: 2013-10-25 15:59:45.0 | 2013-10-27 12:29:58
HD Request # 3 - Requesting Tick data beginning at 2013-10-25 16:59:45 US Eastern Time. | 2013-10-27 12:29:58
HD Request # 3 - Receiving historical Intraday Tick data for @BP#C | 2013-10-27 12:29:59
HD Request # 3 - Receiving Intraday data for @BP#C starting at 2013-10-25 15:59:45 | 2013-10-27 12:29:59
HD Request # 3 - Timestamp of first Intraday data file record written: 2013-10-25 15:59:45 | 2013-10-27 12:29:59
HD Request # 3 - Received 1 record from 2013-10-25 15:59:45 to 2013-10-25 15:59:45 (0.0 seconds) and wrote 1 record for @BP#C | 2013-10-27 12:29:59
HD Request # 3 - Intraday download COMPLETE for @BP#C | 2013-10-27 12:29:59
Real-time intraday chart data file updates started for @BP#C | 2013-10-27 12:29:59

HD Request # 4 - Downloading Intraday chart data for @ES#C to the file @ES#C.scid. Service: dtn | 2013-10-27 12:29:59
HD Request # 4 - Starting date and time in file: 2013-10-25 16:14:59.0 | 2013-10-27 12:29:59
HD Request # 4 - Requesting Tick data beginning at 2013-10-25 17:14:59 US Eastern Time. | 2013-10-27 12:29:59
Requesting market depth updates for: @ES#C if supported. | 2013-10-27 12:30:00
HD Request # 4 - Receiving historical Intraday Tick data for @ES#C | 2013-10-27 12:30:11
HD Request # 4 - Receiving Intraday data for @ES#C starting at 2013-10-25 16:14:59 | 2013-10-27 12:30:11
HD Request # 4 - Timestamp of first Intraday data file record written: 2013-10-25 16:14:59 | 2013-10-27 12:30:11
HD Request # 4 - Received 6 records from 2013-10-25 16:14:59 to 2013-10-25 16:14:59 (0.0 seconds) and wrote 6 records for @ES#C | 2013-10-27 12:30:11
HD Request # 4 - Intraday download COMPLETE for @ES#C | 2013-10-27 12:30:11
Real-time intraday chart data file updates started for @ES#C | 2013-10-27 12:30:11

HD Request # 5 - Downloading Intraday chart data for @EU#C to the file @EU#C.scid. Service: dtn | 2013-10-27 12:30:11
HD Request # 5 - Starting date and time in file: 2013-10-25 15:59:59.0 | 2013-10-27 12:30:11
HD Request # 5 - Requesting Tick data beginning at 2013-10-25 16:59:59 US Eastern Time. | 2013-10-27 12:30:11
HD Request # 5 - Receiving historical Intraday Tick data for @EU#C | 2013-10-27 12:30:13
HD Request # 5 - Receiving Intraday data for @EU#C starting at 2013-10-25 15:59:59 | 2013-10-27 12:30:13
HD Request # 5 - Timestamp of first Intraday data file record written: 2013-10-25 15:59:59 | 2013-10-27 12:30:13
HD Request # 5 - Received 1 record from 2013-10-25 15:59:59 to 2013-10-25 15:59:59 (0.0 seconds) and wrote 1 record for @EU#C | 2013-10-27 12:30:13
HD Request # 5 - Intraday download COMPLETE for @EU#C | 2013-10-27 12:30:13
Real-time intraday chart data file updates started for @EU#C | 2013-10-27 12:30:13

HD Request # 6 - Downloading Intraday chart data for TICK.Z to the file TICK.Z.scid. Service: dtn | 2013-10-27 12:30:13
HD Request # 6 - Starting date and time in file: 2013-10-25 15:05:00.0 | 2013-10-27 12:30:13
HD Request # 6 - Requesting Tick data beginning at 2013-10-25 16:05:00 US Eastern Time. | 2013-10-27 12:30:13
HD Request # 6 - Receiving historical Intraday Tick data for TICK.Z | 2013-10-27 12:30:13
HD Request # 6 - Receiving Intraday data for TICK.Z starting at 2013-10-25 15:05:00 | 2013-10-27 12:30:13
HD Request # 6 - Timestamp of first Intraday data file record written: 2013-10-25 15:05:00 | 2013-10-27 12:30:13
HD Request # 6 - Received 1 record from 2013-10-25 15:05:00 to 2013-10-25 15:05:00 (0.0 seconds) and wrote 1 record for TICK.Z | 2013-10-27 12:30:13
HD Request # 6 - Intraday download COMPLETE for TICK.Z | 2013-10-27 12:30:13
Starting updates for: TICK.Z | 2013-10-27 12:30:13
Real-time intraday chart data file updates started for TICK.Z | 2013-10-27 12:30:13

HD Request # 7 - Downloading Intraday chart data for TR6T.Z to the file TR6T.Z.scid. Service: dtn | 2013-10-27 12:30:13
HD Request # 7 - Starting date and time in file: 2013-10-25 15:05:00.0 | 2013-10-27 12:30:13
HD Request # 7 - Requesting Tick data beginning at 2013-10-25 16:05:00 US Eastern Time. | 2013-10-27 12:30:13
HD Request # 7 - Receiving historical Intraday Tick data for TR6T.Z | 2013-10-27 12:30:13
HD Request # 7 - Receiving Intraday data for TR6T.Z starting at 2013-10-25 15:05:00 | 2013-10-27 12:30:13
HD Request # 7 - Timestamp of first Intraday data file record written: 2013-10-25 15:05:00 | 2013-10-27 12:30:13
HD Request # 7 - Received 1 record from 2013-10-25 15:05:00 to 2013-10-25 15:05:00 (0.0 seconds) and wrote 1 record for TR6T.Z | 2013-10-27 12:30:13
HD Request # 7 - Intraday download COMPLETE for TR6T.Z | 2013-10-27 12:30:13
Starting updates for: TR6T.Z | 2013-10-27 12:30:13
Real-time intraday chart data file updates started for TR6T.Z | 2013-10-27 12:30:13

HD Request # 8 - Downloading Historical Daily chart data for @AD#C. Starting date: 2013-10-24. Service: dtn | 2013-10-27 12:30:13
HD Request # 8 - Requesting 4 days of historical daily data. RequestID: 7 | 2013-10-27 12:30:13
HD Request # 8 - Receiving Daily data for @AD#C | 2013-10-27 12:30:13
HD Request # 8 - Receiving historical Daily data for @AD#C starting at 2013-10-22 | 2013-10-27 12:30:13
Writing historical Daily data for @AD#C to the file @AD#C.dly | 2013-10-27 12:30:13
HD Request # 8 - Received 4 records from 2013-10-22 00:00:00 to 2013-10-25 00:00:00 (4.0 days) and wrote 2 records for @AD#C | 2013-10-27 12:30:13
HD Request # 8 - Daily download COMPLETE for @AD#C | 2013-10-27 12:30:13
HD Request # 9 - Downloading Historical Daily chart data for @ES#C. Starting date: 2013-10-24. Service: dtn | 2013-10-27 12:30:13
HD Request # 9 - Requesting 4 days of historical daily data. RequestID: 8 | 2013-10-27 12:30:13
HD Request # 9 - Receiving Daily data for @ES#C | 2013-10-27 12:30:17
HD Request # 9 - Receiving historical Daily data for @ES#C starting at 2013-10-22 | 2013-10-27 12:30:17
Writing historical Daily data for @ES#C to the file @ES#C.dly | 2013-10-27 12:30:17
HD Request # 9 - Received 4 records from 2013-10-22 00:00:00 to 2013-10-25 00:00:00 (4.0 days) and wrote 2 records for @ES#C | 2013-10-27 12:30:17
HD Request # 9 - Daily download COMPLETE for @ES#C | 2013-10-27 12:30:17
HD Request # 10 - Downloading Historical Daily chart data for @EU#C. Starting date: 2013-10-24. Service: dtn | 2013-10-27 12:30:17
HD Request # 10 - Requesting 4 days of historical daily data. RequestID: 9 | 2013-10-27 12:30:17
HD Request # 10 - Receiving Daily data for @EU#C | 2013-10-27 12:30:17
HD Request # 10 - Receiving historical Daily data for @EU#C starting at 2013-10-22 | 2013-10-27 12:30:17
Writing historical Daily data for @EU#C to the file @EU#C.dly | 2013-10-27 12:30:17
HD Request # 10 - Received 4 records from 2013-10-22 00:00:00 to 2013-10-25 00:00:00 (4.0 days) and wrote 2 records for @EU#C | 2013-10-27 12:30:17
HD Request # 10 - Daily download COMPLETE for @EU#C | 2013-10-27 12:30:17
HD Request # 11 - Downloading Historical Daily chart data for @BP#C. Starting date: 2013-10-24. Service: dtn | 2013-10-27 12:30:17
HD Request # 11 - Requesting 4 days of historical daily data. RequestID: 10 | 2013-10-27 12:30:17
HD Request # 11 - Receiving Daily data for @BP#C | 2013-10-27 12:30:17
HD Request # 11 - Receiving historical Daily data for @BP#C starting at 2013-10-22 | 2013-10-27 12:30:17
Writing historical Daily data for @BP#C to the file @BP#C.dly | 2013-10-27 12:30:17
HD Request # 11 - Received 4 records from 2013-10-22 00:00:00 to 2013-10-25 00:00:00 (4.0 days) and wrote 2 records for @BP#C | 2013-10-27 12:30:18
HD Request # 11 - Daily download COMPLETE for @BP#C | 2013-10-27 12:30:18
Unsubscribed from market depth data for @ES#C | 2013-10-27 12:30:40
Requesting market depth updates for: @ES#C if supported. | 2013-10-27 12:31:05
Remote instance connected: F:\SierraChartSetup\SierraChart.exe | 2013-10-27 12:31:19


DESTINATION MESSAGE LOG

Software version: 1032 | 2013-10-27 12:28:58
Usage end date: 2014-01-24 | 2013-10-27 12:28:58
Sierra Chart Historical Data Service is included. | 2013-10-27 12:28:58
Active service: TransAct | 2013-10-27 12:28:58
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-10-27 12:28:58
2013-10-27 12:28:58 Local computer clock time | 2013-10-27 12:28:58
2013-10-27 17:28:58 GMT time | 2013-10-27 12:28:58
2013-10-27 12:28:58 Time zone adjusted time | 2013-10-27 12:28:58
Time difference to server time: 0 seconds. | 2013-10-27 12:28:58
Program path: F:\SierraChartSetup\ | 2013-10-27 12:28:58
Data Files path: F:\SierraChartSetup\Data\ | 2013-10-27 12:28:58
OS Version Number: 6.2 | 2013-10-27 12:28:58

Starting remote Sierra Chart instance "C:\SierraChart 2\SierraChart.exe". | 2013-10-27 12:29:02

GSP - Starting server: F:\SierraChartSetup\Transact\TransactToSierraBridge.exe | 2013-10-27 12:29:10
GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-10-27 12:29:13
The network socket is connected. | 2013-10-27 12:29:13
GSP: Connected to server. | 2013-10-27 12:29:13
GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.5. Provider Name: Transact Futures. | 2013-10-27 12:29:13
GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-10-27 12:29:13
GSP: Sending logon request message. | 2013-10-27 12:29:13
Remote instance connected: C:\SierraChart 2\SierraChart.exe | 2013-10-27 12:29:55
Requesting data files from remote instance: @AD#C.scid, @BP#C.scid, @ES#C.scid, @EU#C.scid, TICK.Z.scid, TR6T.Z.scid | 2013-10-27 12:29:55
Chart #5 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-10-27 12:30:05
Chart #5 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-10-27 12:30:05
Chart #3 is performing a full recalculation because it has been tagged. Chartbook: S&P500 Forward Contract.cht | 2013-10-27 12:30:05
Connection timed out. Will disconnect and retry. | 2013-10-27 12:30:10
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-27 12:30:10
To prevent further connection attempts, select File >> Disconnect. | 2013-10-27 12:30:10
GSP: Disconnected from the server. | 2013-10-27 12:30:10
Will reconnect to the server in 1.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-27 12:30:10

GSP - Starting server: F:\SierraChartSetup\Transact\TransactToSierraBridge.exe | 2013-10-27 12:30:11
GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-10-27 12:30:12
Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-27 12:30:13
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-27 12:30:13
To prevent further connection attempts, select File >> Disconnect. | 2013-10-27 12:30:13
GSP: Disconnected from the server. | 2013-10-27 12:30:13
Will reconnect to the server in 1.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-27 12:30:13

GSP - Starting server: F:\SierraChartSetup\Transact\TransactToSierraBridge.exe | 2013-10-27 12:30:14
GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-10-27 12:30:15
Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-27 12:30:16
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-27 12:30:16
To prevent further connection attempts, select File >> Disconnect. | 2013-10-27 12:30:16
GSP: Disconnected from the server. | 2013-10-27 12:30:16
Will reconnect to the server in 1.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-27 12:30:16

GSP - Starting server: F:\SierraChartSetup\Transact\TransactToSierraBridge.exe | 2013-10-27 12:30:17
GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-10-27 12:30:18
Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-27 12:30:19
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-27 12:30:19
To prevent further connection attempts, select File >> Disconnect. | 2013-10-27 12:30:19
GSP: Disconnected from the server. | 2013-10-27 12:30:19
Will reconnect to the server in 1.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-27 12:30:19

GSP - Starting server: F:\SierraChartSetup\Transact\TransactToSierraBridge.exe | 2013-10-27 12:30:20
GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-10-27 12:31:03
GSP: There has been no activity on the network socket. Will reconnect. | 2013-10-27 12:31:03
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-27 12:31:03
To prevent further connection attempts, select File >> Disconnect. | 2013-10-27 12:31:03
GSP: Disconnected from the server. | 2013-10-27 12:31:03
Will reconnect to the server in 1.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-27 12:31:03

GSP - Starting server: F:\SierraChartSetup\Transact\TransactToSierraBridge.exe | 2013-10-27 12:31:04
GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-10-27 12:31:05
The network socket is connected. | 2013-10-27 12:31:05
GSP: Connected to server. | 2013-10-27 12:31:05
GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.5. Provider Name: Transact Futures. | 2013-10-27 12:31:05
GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-10-27 12:31:05
GSP: Sending logon request message. | 2013-10-27 12:31:05
GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.5. Provider Name: Transact Futures. | 2013-10-27 12:31:18
GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-10-27 12:31:18
Transact Futures - Successfully connected. Operation Successful. | 2013-10-27 12:31:18
Starting updates for: 6EZ3 | 2013-10-27 12:31:24
Starting updates for: 6BZ3 | 2013-10-27 12:31:24
Starting updates for: ESZ3 | 2013-10-27 12:31:24
Starting updates for: 6AZ3 | 2013-10-27 12:31:24
Starting updates for: ESU4 | 2013-10-27 12:31:24
Symbol Error - ESU4 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract | 2013-10-27 12:31:24
Requesting market depth updates for: ESZ3 if supported. | 2013-10-27 12:31:24
Chart #2 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-10-27 12:31:25
Chart #2 has tagged chart #3 for full recalculation. Chartbook: S&P500 Forward Contract.cht | 2013-10-27 12:31:25
Chart #3 is performing a full recalculation because it has been tagged. Chartbook: S&P500 Forward Contract.cht | 2013-10-27 12:31:25


Many thanks as always,

Greg
[2013-10-27 19:52:04]
Sierra Chart Engineering - Posts: 74136
Make sure you have a drawing tool selected on the Tools menu. You should then be able to choose the particular configuration you want to Tools >> Current Tool Config. Are those menu items disabled? They should not be as long as you have a drawing tool selected other than Pointer.

For the performance issues, refer to the information in help topic 30 here:
Http://www.sierrachart.com/index.php?l=doc/helpdetails30.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-10-27 20:01:03]
Sierra Chart Engineering - Posts: 74136
There should not be any performance issues when using chart and other data from a remote instance of Sierra Chart. We do not think we have ever heard this before. So you should be able to solve the problem by looking through the items in help topic 30.

One question we have is do you have Global Settings >>General Settings >> Use Non-Chart Data from Remote Instances enabled? Do you notice any difference with performance when you change this setting?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-10-27 20:01:52
[2013-10-27 21:54:17]
Gregory D Clarke - Posts: 45
Thank you for your speedy response.

The issue with the drawing tool was not that it didn't work but that it loaded very slowly from the toolbar - basically I have the rectangle and tool config1,2,3,4 etc. on my toolbar and when I selected the toolbar it did not give me the option to change the tool config from 1,2,3 etc.
With regard to the Global Settings >>General Settings >> Use Non-Chart Data from Remote Instances - I had this ticked in the DESTINATION copy of SIerra but not the SOURCE copy. Have now made sure it is ticked in both, and performance seems to be better.

I will see how things go when live data begins to stream.

Can you see from my message logs posted above whether my charts are correctly set up to trade through Transact using IQFeed for data? There are some error messages present but the actual trading side doesn't appear to have any issues at all.

Thanks again.
[2013-10-27 22:28:51]
Sierra Chart Engineering - Posts: 74136
With regard to the Global Settings >>General Settings >> Use Non-Chart Data from Remote Instances - I had this ticked in the DESTINATION copy of SIerra but not the SOURCE copy. Have now made sure it is ticked in both, and performance seems to be better.
You do not need to check this option in the Source copy. It will not matter.

For the performance issue, it definitely must be one of the items documented here:
Http://www.sierrachart.com/index.php?l=doc/helpdetails30.html

There is nothing in the Message Logs which looks unusual. The Message Logs also do not indicate how the charts are configured.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-10-27 22:29:52
[2013-10-27 22:36:53]
Gregory D Clarke - Posts: 45
For the time being it appears to have resolved itself - perhaps it was an issue with Windows 8 (I know its not recommended to use this!) CPU usage was NOT high - about 12% for Sierra Chart.

Anyway, thanks again for your excellent support - if I have further issues I will contact you again.

Cheers.
[2013-11-29 23:50:03]
Gregory D Clarke - Posts: 45
Gents, I have today subscribed to your data feed - just approved.

Please clarify how to set up to receive data from Sierra (historical & intraday/realtime)whilst continuing to trade from the charts through Infinity.

I have checked the web pages but its really is not clear - I was under the impression I could do the above without using 2 copies of sierra....is this the case?

Thanks as always.
[2013-11-29 23:57:27]
Sierra Chart Engineering - Posts: 74136
You will only need a single copy of Sierra Chart. Just follow through the instructions beginning at step 6 here:
http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-11-29 23:57:41
[2013-11-30 00:03:51]
Gregory D Clarke - Posts: 45
With respect, I have been through this and don't think its set up correctly.

For example; under steps 8,9 & 10 - which data feed from the drop down menu do I use?

And under step 13...how do I also connect to Infinity to trade directly from charts?

Thanks.
[2013-11-30 01:07:09]
Sierra Chart Engineering - Posts: 74136
You choose "TransAct". The data feed is integrated when using any of the supported trading services like TransAct.

Since you are using the TransAct service, then you will be able to trade directly from Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-01 17:15:51]
Gregory D Clarke - Posts: 45
Thank you.
[2013-12-02 19:25:01]
Gregory D Clarke - Posts: 45
Ok this is mostly set up although I have a few issues.

1) My attached orders 'bracket is not being submitted to Infinity/Transact. Get the following message in the message log.

Trade Order Error - Transact Futures order report (Order reject). Info: Failed to Place Order. Internal Order ID: 8008. Symbol: ESZ3 | 2013-12-02 13:22:27
Trade Order Error - Transact Futures order report (Order reject). Info: Failed to Place Order. Internal Order ID: 8009. Symbol: ESZ3 | 2013-12-02 13:22:27
Trade Order Error - Transact Futures order report (Order reject). Info: Failed to Place Order. Internal Order ID: 8011. Symbol: ESZ3 | 2013-12-02 13:22:27
Trade Order Error - Transact Futures order report (Order reject). Info: Failed to Place Order. Internal Order ID: 8012. Symbol: ESZ3 | 2013-12-02 13:22:27

2)I get a similar message to above when trying to place orders in the CHART DOM

3) When opening Sierra Chart, I have it set to Continuous Futures contracts on my Daily chart - for some reason it is taking a very long time to reload all past contracts.

thanks in advance.

Greg
[2013-12-02 19:44:27]
Sierra Chart Engineering - Posts: 74136
1, 2. Please contact TransAct support or your broker for help with this.

Let them know you are getting this error message:
Trade Order Error - Transact Futures order report (Order reject). Info: Failed to Place Order. Internal Order ID: 8008. Symbol: ESZ3 | 2013-12-02 13:22:27

3. About how long of a time? During the loading of the data is Sierra Chart unresponsive at times?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-02 21:44:51]
Gregory D Clarke - Posts: 45
1/2 - thanks will contact them.

3 - It takes roughly 10 minutes as 4 instruments (6e, 6b, 6a & ES) cycle through loading the old contracts. Sierra is not unresponsive - there is no high CPU usage.

cheers.
[2013-12-03 01:58:37]
Sierra Chart Engineering - Posts: 74136
1, 2. We did see the email communication that you have had with TransAct about this. We have responded to them. Since you have your own Sierra Chart account, the trading DOM features are available and we pointed out the specific order error text from their system. If they need any further details, we will need to obtain your Trade >>Trade Activity Log.

3. This may have to do with a large number of years of data being loaded in. It may be slow at first , however subsequent times the chart is loaded, it will be faster. This is going to be improved upon in the near future.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-03 02:00:23]
Gregory D Clarke - Posts: 45
Ok gents, thanks as always for your thorough attention. Hopefully I shall hear from Infinity on 1 & 2 shortly.
[2013-12-03 02:09:47]
Sierra Chart Engineering - Posts: 74136
Could you please provide us the Trade >> Trade Activity Log showing the orders that are being rejected. Here are the instructions:
http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport

It should show all of the trade activity lines from all of the orders in the complete order set from the beginning.

As we understand this is Simulated Live trading, is this correct?

It is the server rejecting the order, but maybe we can get a clue as to what the problem is.


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-03 02:10:09
[2013-12-03 02:37:34]
Gregory D Clarke - Posts: 45
Correct, this is Simulate Live trading; seemed prudent after swapping from IQFeed to Sierra Feed - glad I did!

Orders all below;

ActivityType  DateTime  Symbol  OrderActionSource  InternalOrderID  ServiceOrderID  OrderType  Quantity  BuySell  Price  Price2  OrderStatus  FillPrice  FilledQuantity  TradeAccount  OpenClose  ParentInternalOrderID  PositionQuantity  FillExecutionServiceID  
Order  2013-12-02 19:17:54.000  6EZ3  6EZ3 [M] 6 rev #3 | User order entry | Last: 1.3527  8172    Limit    Sell  1.3542    Pending Child      [Sim]34066  Close  8171      
Order  2013-12-02 19:17:54.001  6EZ3  6EZ3 [M] 6 rev #3 | User order entry | Last: 1.3527  8173    Stop    Sell  1.3520    Pending Child      [Sim]34066  Close  8171      
Order  2013-12-02 19:17:54.002  6EZ3  6EZ3 [M] 6 rev #3 | User order entry | Last: 1.3527  8171    Market  1  Buy      Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:17:54.003  6EZ3  6EZ3 [M] 6 rev #3 | User order entry | Last: 1.3527  8175    Limit    Sell  1.3537    Pending Child      [Sim]34066  Close  8174      
Order  2013-12-02 19:17:54.004  6EZ3  6EZ3 [M] 6 rev #3 | User order entry | Last: 1.3527  8176    Stop    Sell  1.3520    Pending Child      [Sim]34066  Close  8174      
Order  2013-12-02 19:17:54.005  6EZ3  6EZ3 [M] 6 rev #3 | User order entry | Last: 1.3527  8174    Market  1  Buy      Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:17:54.006  6EZ3  Transact Futures order report (New)  8171  13123638  Market  1  Buy      Open      [Sim]34066  Open        
Order  2013-12-02 19:17:54.007  6EZ3  Transact Futures order report (New)  8174  13123639  Market  1  Buy      Open      [Sim]34066  Open        
Order  2013-12-02 19:17:55.000  6EZ3  Transact Futures order report (Filled). Exchange ID: TAExchangeSim-13123638  8171  13123638  Market  1  Buy      Filled    1  [Sim]34066  Open        
Order  2013-12-02 19:17:55.002  6EZ3  Modifying Attached Order from parent modification/fill. Ref price: 1.3528  8172    Limit    Sell  1.3542    Pending Modify      [Sim]34066  Close  8171  1    
Order  2013-12-02 19:17:55.003  6EZ3  Internally modified order  8172    Limit    Sell  1.3543    Pending Child      [Sim]34066  Close  8171  1    
Order  2013-12-02 19:17:55.004  6EZ3  Modifying Attached Order from parent modification/fill. Ref price: 1.3528  8173    Stop    Sell  1.3520    Pending Modify      [Sim]34066  Close  8171  1    
Order  2013-12-02 19:17:55.005  6EZ3  Internally modified order  8173    Stop    Sell  1.3521    Pending Child      [Sim]34066  Close  8171  1    
Order  2013-12-02 19:17:55.006  6EZ3  Auto-sent child from parent fill  8172    Limit  1  Sell  1.3543    Order Sent      [Sim]34066  Close  8171  1    
Order  2013-12-02 19:17:55.007  6EZ3  Auto-sent child from parent fill  8173    Stop  1  Sell  1.3521    Order Sent      [Sim]34066  Close  8171  1    
Order  2013-12-02 19:17:55.008  6EZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8172    Limit  1  Sell  -2147483648.0000    Error      [Sim]34066  Close  8171  1    
Order  2013-12-02 19:17:55.009  6EZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8173    Stop  1  Sell  -2147483648.0000    Error      [Sim]34066  Close  8171  1    
Order  2013-12-02 19:17:55.010  6EZ3  Transact Futures order report (Filled). Exchange ID: TAExchangeSim-13123639  8174  13123639  Market  1  Buy      Filled    1  [Sim]34066  Open    1    
Order  2013-12-02 19:17:55.012  6EZ3  Modifying Attached Order from parent modification/fill. Ref price: 1.3528  8175    Limit    Sell  1.3537    Pending Modify      [Sim]34066  Close  8174  2    
Order  2013-12-02 19:17:55.013  6EZ3  Internally modified order  8175    Limit    Sell  1.3538    Pending Child      [Sim]34066  Close  8174  2    
Order  2013-12-02 19:17:55.014  6EZ3  Modifying Attached Order from parent modification/fill. Ref price: 1.3528  8176    Stop    Sell  1.3520    Pending Modify      [Sim]34066  Close  8174  2    
Order  2013-12-02 19:17:55.015  6EZ3  Internally modified order  8176    Stop    Sell  1.3521    Pending Child      [Sim]34066  Close  8174  2    
Order  2013-12-02 19:17:55.016  6EZ3  Auto-sent child from parent fill  8175    Limit  1  Sell  1.3538    Order Sent      [Sim]34066  Close  8174  2    
Order  2013-12-02 19:17:55.017  6EZ3  Auto-sent child from parent fill  8176    Stop  1  Sell  1.3521    Order Sent      [Sim]34066  Close  8174  2    
Order  2013-12-02 19:17:55.018  6EZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8175    Limit  1  Sell  -2147483648.0000    Error      [Sim]34066  Close  8174  2    
Order  2013-12-02 19:17:55.019  6EZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8176    Stop  1  Sell  -2147483648.0000    Error      [Sim]34066  Close  8174  2    
Order  2013-12-02 19:56:30.000  6EZ3  6EZ3 [M] 6 rev #3 | User order entry | Last: 1.3536999. Flatten&Cancel  8177    Market  2  Sell      Order Sent      [Sim]34066  Close    2    
Order  2013-12-02 19:56:30.001  6EZ3  Transact Futures order report (New)  8177  13123690  Market  2  Sell      Open      [Sim]34066  Close    2    
Order  2013-12-02 19:56:30.002  6EZ3  Transact Futures order report (Filled). Exchange ID: TAExchangeSim-13123690  8177  13123690  Market  2  Sell      Filled    2  [Sim]34066  Close    2    
Order  2013-12-02 19:57:15.000  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8179    Limit    Sell  0.9117    Pending Child      [Sim]34066  Close  8178      
Order  2013-12-02 19:57:15.001  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8180    Stop    Sell  0.9085    Pending Child      [Sim]34066  Close  8178      
Order  2013-12-02 19:57:15.002  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8178    Stop  1  Buy  0.9092    Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:57:15.003  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8182    Limit    Sell  0.9102    Pending Child      [Sim]34066  Close  8181      
Order  2013-12-02 19:57:15.004  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8183    Stop    Sell  0.9085    Pending Child      [Sim]34066  Close  8181      
Order  2013-12-02 19:57:15.005  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8181    Stop  1  Buy  0.9092    Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:57:15.006  6AZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8178    Stop  1  Buy  -2147483648.0000    Error      [Sim]34066  Open        
Order  2013-12-02 19:57:15.007  6AZ3  Canceling child orders of internal order ID 8178  8179    Limit    Sell  0.9117    Pending Cancel      [Sim]34066  Close  8178      
Order  2013-12-02 19:57:15.008  6AZ3  Canceling child orders of internal order ID 8178  8179    Limit    Sell  0.9117    Canceled      [Sim]34066  Close  8178      
Order  2013-12-02 19:57:15.009  6AZ3  Canceling child orders of internal order ID 8178  8180    Stop    Sell  0.9085    Pending Cancel      [Sim]34066  Close  8178      
Order  2013-12-02 19:57:15.010  6AZ3  Canceling child orders of internal order ID 8178  8180    Stop    Sell  0.9085    Canceled      [Sim]34066  Close  8178      
Order  2013-12-02 19:57:15.011  6AZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8181    Stop  1  Buy  -2147483648.0000    Error      [Sim]34066  Open        
Order  2013-12-02 19:57:15.012  6AZ3  Canceling child orders of internal order ID 8181  8182    Limit    Sell  0.9102    Pending Cancel      [Sim]34066  Close  8181      
Order  2013-12-02 19:57:15.013  6AZ3  Canceling child orders of internal order ID 8181  8182    Limit    Sell  0.9102    Canceled      [Sim]34066  Close  8181      
Order  2013-12-02 19:57:15.014  6AZ3  Canceling child orders of internal order ID 8181  8183    Stop    Sell  0.9085    Pending Cancel      [Sim]34066  Close  8181      
Order  2013-12-02 19:57:15.015  6AZ3  Canceling child orders of internal order ID 8181  8183    Stop    Sell  0.9085    Canceled      [Sim]34066  Close  8181      
Order  2013-12-02 19:57:16.000  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8185    Limit    Sell  0.9117    Pending Child      [Sim]34066  Close  8184      
Order  2013-12-02 19:57:16.001  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8186    Stop    Sell  0.9085    Pending Child      [Sim]34066  Close  8184      
Order  2013-12-02 19:57:16.002  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8184    Stop  1  Buy  0.9092    Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:57:16.003  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8188    Limit    Sell  0.9102    Pending Child      [Sim]34066  Close  8187      
Order  2013-12-02 19:57:16.004  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8189    Stop    Sell  0.9085    Pending Child      [Sim]34066  Close  8187      
Order  2013-12-02 19:57:16.005  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8187    Stop  1  Buy  0.9092    Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:57:16.006  6AZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8184    Stop  1  Buy  -2147483648.0000    Error      [Sim]34066  Open        
Order  2013-12-02 19:57:16.007  6AZ3  Canceling child orders of internal order ID 8184  8185    Limit    Sell  0.9117    Pending Cancel      [Sim]34066  Close  8184      
Order  2013-12-02 19:57:16.008  6AZ3  Canceling child orders of internal order ID 8184  8185    Limit    Sell  0.9117    Canceled      [Sim]34066  Close  8184      
Order  2013-12-02 19:57:16.009  6AZ3  Canceling child orders of internal order ID 8184  8186    Stop    Sell  0.9085    Pending Cancel      [Sim]34066  Close  8184      
Order  2013-12-02 19:57:16.010  6AZ3  Canceling child orders of internal order ID 8184  8186    Stop    Sell  0.9085    Canceled      [Sim]34066  Close  8184      
Order  2013-12-02 19:57:16.011  6AZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8187    Stop  1  Buy  -2147483648.0000    Error      [Sim]34066  Open        
Order  2013-12-02 19:57:16.012  6AZ3  Canceling child orders of internal order ID 8187  8188    Limit    Sell  0.9102    Pending Cancel      [Sim]34066  Close  8187      
Order  2013-12-02 19:57:16.013  6AZ3  Canceling child orders of internal order ID 8187  8188    Limit    Sell  0.9102    Canceled      [Sim]34066  Close  8187      
Order  2013-12-02 19:57:16.014  6AZ3  Canceling child orders of internal order ID 8187  8189    Stop    Sell  0.9085    Pending Cancel      [Sim]34066  Close  8187      
Order  2013-12-02 19:57:16.015  6AZ3  Canceling child orders of internal order ID 8187  8189    Stop    Sell  0.9085    Canceled      [Sim]34066  Close  8187      
Order  2013-12-02 19:57:17.000  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8191    Limit    Sell  0.9121    Pending Child      [Sim]34066  Close  8190      
Order  2013-12-02 19:57:17.001  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8192    Stop    Sell  0.9089    Pending Child      [Sim]34066  Close  8190      
Order  2013-12-02 19:57:17.002  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8190    Stop  1  Buy  0.9096    Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:57:17.003  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8194    Limit    Sell  0.9106    Pending Child      [Sim]34066  Close  8193      
Order  2013-12-02 19:57:17.004  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8195    Stop    Sell  0.9089    Pending Child      [Sim]34066  Close  8193      
Order  2013-12-02 19:57:17.005  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8193    Stop  1  Buy  0.9096    Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:57:17.006  6AZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8190    Stop  1  Buy  -2147483648.0000    Error      [Sim]34066  Open        
Order  2013-12-02 19:57:17.007  6AZ3  Canceling child orders of internal order ID 8190  8191    Limit    Sell  0.9121    Pending Cancel      [Sim]34066  Close  8190      
Order  2013-12-02 19:57:17.008  6AZ3  Canceling child orders of internal order ID 8190  8191    Limit    Sell  0.9121    Canceled      [Sim]34066  Close  8190      
Order  2013-12-02 19:57:17.009  6AZ3  Canceling child orders of internal order ID 8190  8192    Stop    Sell  0.9089    Pending Cancel      [Sim]34066  Close  8190      
Order  2013-12-02 19:57:17.010  6AZ3  Canceling child orders of internal order ID 8190  8192    Stop    Sell  0.9089    Canceled      [Sim]34066  Close  8190      
Order  2013-12-02 19:57:17.011  6AZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8193    Stop  1  Buy  -2147483648.0000    Error      [Sim]34066  Open        
Order  2013-12-02 19:57:17.012  6AZ3  Canceling child orders of internal order ID 8193  8194    Limit    Sell  0.9106    Pending Cancel      [Sim]34066  Close  8193      
Order  2013-12-02 19:57:17.013  6AZ3  Canceling child orders of internal order ID 8193  8194    Limit    Sell  0.9106    Canceled      [Sim]34066  Close  8193      
Order  2013-12-02 19:57:17.014  6AZ3  Canceling child orders of internal order ID 8193  8195    Stop    Sell  0.9089    Pending Cancel      [Sim]34066  Close  8193      
Order  2013-12-02 19:57:17.015  6AZ3  Canceling child orders of internal order ID 8193  8195    Stop    Sell  0.9089    Canceled      [Sim]34066  Close  8193      
Order  2013-12-02 19:57:17.016  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8197    Limit    Buy  0.9070    Pending Child      [Sim]34066  Close  8196      
Order  2013-12-02 19:57:17.017  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8198    Stop    Buy  0.9102    Pending Child      [Sim]34066  Close  8196      
Order  2013-12-02 19:57:17.018  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8196    Limit  1  Sell  0.9095    Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:57:17.019  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8200    Limit    Buy  0.9085    Pending Child      [Sim]34066  Close  8199      
Order  2013-12-02 19:57:17.020  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8201    Stop    Buy  0.9102    Pending Child      [Sim]34066  Close  8199      
Order  2013-12-02 19:57:17.021  6AZ3  6AZ3 [M] 6 rev #4 | User order entry  8199    Limit  1  Sell  0.9095    Order Sent      [Sim]34066  Open        
Order  2013-12-02 19:57:17.022  6AZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8196    Limit  1  Sell  -2147483648.0000    Error      [Sim]34066  Open        
Order  2013-12-02 19:57:17.023  6AZ3  Canceling child orders of internal order ID 8196  8197    Limit    Buy  0.9070    Pending Cancel      [Sim]34066  Close  8196      
Order  2013-12-02 19:57:17.024  6AZ3  Canceling child orders of internal order ID 8196  8197    Limit    Buy  0.9070    Canceled      [Sim]34066  Close  8196      
Order  2013-12-02 19:57:17.025  6AZ3  Canceling child orders of internal order ID 8196  8198    Stop    Buy  0.9102    Pending Cancel      [Sim]34066  Close  8196      
Order  2013-12-02 19:57:17.026  6AZ3  Canceling child orders of internal order ID 8196  8198    Stop    Buy  0.9102    Canceled      [Sim]34066  Close  8196      
Order  2013-12-02 19:57:17.027  6AZ3  Transact Futures order report (Order reject). Info: Failed to Place Order  8199    Limit  1  Sell  -2147483648.0000    Error      [Sim]34066  Open        
Order  2013-12-02 19:57:17.028  6AZ3  Canceling child orders of internal order ID 8199  8200    Limit    Buy  0.9085    Pending Cancel      [Sim]34066  Close  8199      
Order  2013-12-02 19:57:17.029  6AZ3  Canceling child orders of internal order ID 8199  8200    Limit    Buy  0.9085    Canceled      [Sim]34066  Close  8199      
Order  2013-12-02 19:57:17.030  6AZ3  Canceling child orders of internal order ID 8199  8201    Stop    Buy  0.9102    Pending Cancel      [Sim]34066  Close  8199      
Order  2013-12-02 19:57:17.031  6AZ3  Canceling child orders of internal order ID 8199  8201    Stop    Buy  0.9102    Canceled      [Sim]34066  Close  8199      
[2013-12-03 04:51:45]
Sierra Chart Engineering - Posts: 74136
We have discovered the problem:
Order 2013-12-02 19:17:55.008 6EZ3 Transact Futures order report (Order reject). Info: Failed to Place Order 8172 Limit 1 Sell -2147483648.0000 Error [Sim]34066 Close 8171 1
Order 2013-12-02 19:17:55.009 6EZ3 Transact Futures order report (Order reject). Info: Failed to Place Order 8173 Stop 1 Sell -2147483648.0000 Error [Sim]34066 Close 8171 1

Notice how the order prices are significantly off (-2147483648.0000). This is because there is not a request to the TransAct market data feed which provides the necessary multiplier for order prices. We are able to calculate this multiplier though on our side. We are implementing a solution now. Although we are not quite sure how to calculate it for the CBOT markets which use fractions and we are contacting TransAct about this.

We should have a new release out in about an hour.
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-03 04:57:41]
Gregory D Clarke - Posts: 45
Ok gents, thank you. I'm not sure if it is related, but on the internal Sierra Chart sim trading, only on 6B contracts, when one enters a position it immediately closes out for a 120 odd tick profit. Earlier on it was also saying it didn't recognize the contract....if this is a different issue then no problem, I can give you more info tomorrow.

Thanks for all your help.
[2013-12-03 06:14:14]
Sierra Chart Engineering - Posts: 74136
Correction to what we previously said: This does not seem to be related.



We have put out a new release now to solve the problem with orders submitted to TransAct with wrong order prices. Update with Help >> Download Prerelease and let us know how it works.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-03 06:15:46
[2013-12-03 06:50:12]
Gregory D Clarke - Posts: 45
Works perfectly guys, thank you very much. I will check the other issue with 6B contracts tomorrow and let you know if its still an issue.

Get some rest :)

Thanks.
[2013-12-03 16:19:50]
Gregory D Clarke - Posts: 45
Thanks again for your help last night.

Regarding the other issue with 6B contracts......On the internal Sierra Chart Sim Platform when a trade is entered, it closes out immediately - see trade info below for one trade I just made as an example. 2 contracts with a diff between bid/ask of of 40 ticks. The trade closes immediately after you enter it. See below.

ActivityType  DateTime  Symbol  OrderActionSource  InternalOrderID  ServiceOrderID  OrderType  Quantity  BuySell  Price  Price2  OrderStatus  FillPrice  FilledQuantity  TradeAccount  OpenClose  ParentInternalOrderID  PositionQuantity  FillExecutionServiceID  
Order  2013-12-03 10:15:13.000  [Sim]6BZ3  6BZ3 [M] 6 rev #1 | User order entry | Last: 1.6409999  8353    Limit    Sell  1.6385    Pending Child      Sim  Close  8352      
Order  2013-12-03 10:15:13.001  [Sim]6BZ3  6BZ3 [M] 6 rev #1 | User order entry | Last: 1.6409999  8354    Stop    Sell  1.6363    Pending Child      Sim  Close  8352      
Order  2013-12-03 10:15:13.002  [Sim]6BZ3  6BZ3 [M] 6 rev #1 | User order entry | Last: 1.6409999  8352    Market  1  Buy      Order Sent      Sim  Open        
Order  2013-12-03 10:15:13.003  [Sim]6BZ3  Simulated order accepted  8352  8352  Market  1  Buy      Open      Sim  Open        
Order  2013-12-03 10:15:13.004  [Sim]6BZ3  Trade simulation fill. Bid: 1.6410 Ask: 1.6370  8352  8352  Market  1  Buy      Filled  1.6370  1  Sim  Open        
Order  2013-12-03 10:15:13.006  [Sim]6BZ3  Auto-sent child from parent fill  8353    Limit  1  Sell  1.6385    Order Sent      Sim  Close  8352      
Order  2013-12-03 10:15:13.007  [Sim]6BZ3  Auto-sent child from parent fill  8354    Stop  1  Sell  1.6363    Order Sent      Sim  Close  8352      
Order  2013-12-03 10:15:13.008  [Sim]6BZ3  Simulated order accepted  8353  8353  Limit  1  Sell  1.6385    Open      Sim  Close  8352      
Order  2013-12-03 10:15:13.009  [Sim]6BZ3  Simulated order accepted  8354  8354  Stop  1  Sell  1.6363    Open      Sim  Close  8352      
Order  2013-12-03 10:15:13.010  [Sim]6BZ3  Trade simulation fill. Bid: 1.6410 Ask: 1.6370  8353  8353  Limit  1  Sell  1.6385    Filled  1.6410  1  Sim  Close  8352      
Order  2013-12-03 10:15:13.012  [Sim]6BZ3  Canceling order due to sibling fill  8354  8354  Stop  1  Sell  1.6363    Pending Cancel      Sim  Close  8352      
Order  2013-12-03 10:15:13.013  [Sim]6BZ3  Simulated order canceled  8354  8354  Stop  1  Sell  1.6363    Canceled      Sim  Close  8352      
Order  2013-12-03 10:15:13.014  [Sim]6BZ3  6BZ3 [M] 6 rev #1 | User order entry | Last: 1.6409999  8356    Limit    Sell  1.6380    Pending Child      Sim  Close  8355      
Order  2013-12-03 10:15:13.015  [Sim]6BZ3  6BZ3 [M] 6 rev #1 | User order entry | Last: 1.6409999  8357    Stop    Sell  1.6363    Pending Child      Sim  Close  8355      
Order  2013-12-03 10:15:13.016  [Sim]6BZ3  6BZ3 [M] 6 rev #1 | User order entry | Last: 1.6409999  8355    Market  1  Buy      Order Sent      Sim  Open        
Order  2013-12-03 10:15:13.017  [Sim]6BZ3  Simulated order accepted  8355  8355  Market  1  Buy      Open      Sim  Open        
Order  2013-12-03 10:15:13.018  [Sim]6BZ3  Trade simulation fill. Bid: 1.6410 Ask: 1.6370  8355  8355  Market  1  Buy      Filled  1.6370  1  Sim  Open        
Order  2013-12-03 10:15:13.020  [Sim]6BZ3  Auto-sent child from parent fill  8356    Limit  1  Sell  1.6380    Order Sent      Sim  Close  8355      
Order  2013-12-03 10:15:13.021  [Sim]6BZ3  Auto-sent child from parent fill  8357    Stop  1  Sell  1.6363    Order Sent      Sim  Close  8355      
Order  2013-12-03 10:15:13.022  [Sim]6BZ3  Simulated order accepted  8356  8356  Limit  1  Sell  1.6380    Open      Sim  Close  8355      
Order  2013-12-03 10:15:13.023  [Sim]6BZ3  Simulated order accepted  8357  8357  Stop  1  Sell  1.6363    Open      Sim  Close  8355      
Order  2013-12-03 10:15:13.024  [Sim]6BZ3  Trade simulation fill. Bid: 1.6410 Ask: 1.6370  8356  8356  Limit  1  Sell  1.6380    Filled  1.6410  1  Sim  Close  8355      
Order  2013-12-03 10:15:13.026  [Sim]6BZ3  Canceling order due to sibling fill  8357  8357  Stop  1  Sell  1.6363    Pending Cancel      Sim  Close  8355      
Order  2013-12-03 10:15:13.027  [Sim]6BZ3  Simulated order canceled  8357  8357  Stop  1  Sell  1.6363    Canceled      Sim  Close  8355      
[2013-12-03 21:34:15]
Sierra Chart Engineering - Posts: 74136
Checking on this now. There is a problem with the Bid and Ask prices.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-03 21:39:28]
Sierra Chart Engineering - Posts: 74136
We cannot reproduce the problem.

This line shows the bid and ask prices are incorrect:
Trade simulation fill. Bid: 1.6410 Ask: 1.6370

They look correct to us according to Window >> Current Quote Window:
Current Quote 6BZ3
2013-12-03 16:37:21.0 Tue
LastPrice:1.6388
LastSize:2
Daily Net:0.0040
Ask: 1.6389
Bid: 1.6388

Bid Ask Avg:1.6388
Bid Ask Diff:1.0 Ticks
Bid x Ask:1 x 4
Daily Open:1.6353
Daily High:1.6436
Daily Low:1.6346
Daily Volume:77147
Num Trades:20

Are you still having a problem? What is the Tick Size set to in Chart >> Chart Settings?


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-03 21:44:13]
Gregory D Clarke - Posts: 45
Tick size is set to 0.000100. However for now it appears to have cleared up.....if it reappears I'll post here.

Cheers all.
[2013-12-03 21:47:45]
Sierra Chart Engineering - Posts: 74136
Make sure the Chart >> Chart Settings >>Price Display Format is set to .0001 as well.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-03 22:31:52]
Gregory D Clarke - Posts: 45
It is set correctly......still all fine for now.

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