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Direct MessagesDate/Time: Tue, 23 Apr 2024 22:01:01 +0000
IB - Symbol is unknown
View Count: 1266
| [2018-05-25 18:33:52] |
| chisel - Posts: 23 |
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For the intraday INDU-IND-NYSE chart, I get this message: Symbol is unknown....No security definition has been found for the request. In the Global Symbol Settings, INDU-IND-NYSE is in the list. I have upgraded to SC ver. 1750 but also had the same problem in 1520 or whatever previous version I was using. Has the symbol changed? In TWS, the symbol INDU is updating in real-time. Using File/Find Symbol or delete/download data on the chart makes no difference. I want to Global Symbol settings and clicked "update from server." I also did a full reset of the symbols. When that didn't help, I replaced the new GlobalSymbolSettings.xml file with the old one. Thank you for any assistance. I believe this is the relevant log info: Software version: 1750 32-bit | 2018-05-25 13:14:15 Usage end date: 2019-05-18 | 2018-05-25 13:14:15 Enabled for: Advanced Features. | 2018-05-25 13:14:15 Enabled for: Sierra Chart Historical Data Service. | 2018-05-25 13:14:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-25 13:14:15 Current selected Data/Trading service: Interactive Brokers | 2018-05-25 13:14:15 Chart Update Interval: 100 | 2018-05-25 13:14:15 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-05-25 13:14:15 2018-05-25 13:14:15 Local computer time | 2018-05-25 13:14:15 2018-05-25 18:14:15 Local computer time in UTC | 2018-05-25 13:14:15 2018-05-25 13:14:15 Local computer time in SC Time Zone | 2018-05-25 13:14:15 2018-05-25 17:49:10 Server time in UTC | 2018-05-25 13:14:15 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-05-25 13:14:15 Program path: C:\SierraChartIB\ | 2018-05-25 13:14:15 Data Files path: C:\SierraChartIB\Data\ | 2018-05-25 13:14:15 OS Version Number: 6.1 | 2018-05-25 13:14:15 Locale Setting: C | 2018-05-25 13:14:15 Interactive Brokers | Using primary service for historical data for INDU-IND-NYSE | 2018-05-25 13:14:21 Intraday data recording state for symbol INDU-IND-NYSE is set to download 'Pending'. | 2018-05-25 13:14:21 HD Request # 59 | Downloading Intraday chart data for INDU-IND-NYSE to the file INDU-IND-NYSE.scid. Service: interactive_brokers.trading | 2018-05-25 13:14:21 HD Request # 59 | Download start date-time: 2018-04-26 13:59:59.000 | 2018-05-25 13:14:21 HD Request # 59 | Disabling Intraday chart updating for symbol during historical data download. | 2018-05-25 13:14:21 HD Request # 59 | Requesting a total of 21 days and 0 seconds. | 2018-05-25 13:14:21 HD Request # 59 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. | 2018-05-25 13:14:21 HD Request # 59 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-05-05 14:24:20 for INDU-IND-NYSE. PriceType: TRADES | 2018-05-25 13:14:21 HD Request # 59 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 200038. | 2018-05-25 13:14:21 HD Request # 59 | Error downloading historical Intraday data for INDU-IND-NYSE. The symbol is unknown to the server. | 2018-05-25 13:14:21 HD Request # 59 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for INDU-IND-NYSE | 2018-05-25 13:14:21 HD Request # 59 | Completion time: 1s | 2018-05-25 13:14:21 HD Request # 59 | Intraday data download complete for INDU-IND-NYSE. Unique request ID: 58 | 2018-05-25 13:14:21 Removed historical data download ID 58 | 2018-05-25 13:14:21 Real-time Intraday chart data file updates started for INDU-IND-NYSE | 2018-05-25 13:14:21 Opened cached Intraday file: C:\SierraChartIB\Data\INDU-IND-NYSE.scid | 2018-05-25 13:14:21 Intraday chart data file opened for INDU-IND-NYSE | 2018-05-25 13:14:21 HD Request # 59 | Enabling Intraday chart updating for symbol. | 2018-05-25 13:14:21 Message from IB: No historical data query found for ticker id:200038. IB Error Code: 366. Request ID: 200038. | 2018-05-25 13:14:21 |
| [2018-05-25 20:09:32] |
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We are not sure about this. We did some testing using different symbol configurations, but could not get any market data for that particular index. It could be the data is not provided due to Dow Jones rules.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-25 20:21:39
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