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Date/Time: Fri, 29 Mar 2024 09:42:58 +0000



XBTUSD Intraday won't load anything historically but .XBT will

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[2018-05-25 16:48:55]
User961343 - Posts: 2
Hey,

I am new to Sierra so maybe this is operator error. But when I go to load 0-240-0 for XBTUSD- I can't get any data to load past 5-24. However .XBT I can get the 30 days or however many I select. Just trying to figure this out since the trades go through XBTUSD not .XBT

Thanks
[2018-05-25 18:42:39]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-05-25 21:05:53]
User961343 - Posts: 2
Software version: 1750 64-bit | 2018-05-25 21:01:15
Usage end date: 2018-08-02 | 2018-05-25 21:01:15
Enabled for: Advanced Features. | 2018-05-25 21:01:15
Enabled for: Sierra Chart Historical Data Service. | 2018-05-25 21:01:15
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-25 21:01:15
Current selected Data/Trading service: BitMEX Trading Direct | 2018-05-25 21:01:15
Chart Update Interval: 500 | 2018-05-25 21:01:15
Time Zone: +00:00:00 (UTC+00) | 2018-05-25 21:01:15
2018-05-25 22:01:15 Local computer time | 2018-05-25 21:01:15
2018-05-25 21:01:15 Local computer time in UTC | 2018-05-25 21:01:15
2018-05-25 21:01:15 Local computer time in SC Time Zone | 2018-05-25 21:01:15
2018-05-25 20:56:04 Server time in UTC | 2018-05-25 21:01:15
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-05-25 21:01:15
Program path: C:\SierraChart\ | 2018-05-25 21:01:15
Data Files path: C:\SierraChart\Data\ | 2018-05-25 21:01:15
OS Version Number: 10.0 | 2018-05-25 21:01:15
Locale Setting: C | 2018-05-25 21:01:15

Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. | 2018-05-25 21:01:28
Reloading all charts with filename: XBTUSD-BMEX.scid | 2018-05-25 21:01:28
HD Request # 5 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-25 21:01:28
HD Request # 5 | Download start date-time: 2018-05-25 17:33:36.000 | 2018-05-25 21:01:28
HD Request # 5 | Using server: ds3.sierracharts.com port 10150 | 2018-05-25 21:01:28
Socket (17) | Creating socket. | 2018-05-25 21:01:28
Socket (17) | Connecting to IP: 65.182.172.42. | 2018-05-25 21:01:28
XBTUSD-BMEX [M] 240 Min #1 | Reloading chart. | 2018-05-25 21:01:28
Socket (17) | Initiating close of socket by core. | 2018-05-25 21:01:48
Socket (17) | Closed. | 2018-05-25 21:01:48
HD Request # 5 | Error downloading historical Intraday data for XBTUSD-BMEX. Timeout error connecting to server. | 2018-05-25 21:01:48
Historical data download thread signaled to stop. | 2018-05-25 21:01:48
HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2018-05-25 21:01:48
HD Request # 5 | Completion time: 20s | 2018-05-25 21:01:48

HD Request # 6 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-25 21:01:48
HD Request # 6 | Download start date-time: 2018-05-25 17:33:36.000 | 2018-05-25 21:01:48
HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2018-05-25 21:01:48
Socket (18) | Creating socket. | 2018-05-25 21:01:48
Socket (18) | Connecting to IP: 192.81.56.146. | 2018-05-25 21:01:48
Socket (18) | Initiating close of socket by core. | 2018-05-25 21:02:08
HD Request # 6 | Error downloading historical Intraday data for XBTUSD-BMEX. Timeout error connecting to server. | 2018-05-25 21:02:08
Socket (18) | Closed. | 2018-05-25 21:02:08
Historical data download thread signaled to stop. | 2018-05-25 21:02:08
HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2018-05-25 21:02:08
HD Request # 6 | Completion time: 20s | 2018-05-25 21:02:08

HD Request # 7 | Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex | 2018-05-25 21:02:08
HD Request # 7 | Download start date-time: 2018-05-25 17:33:36.000 | 2018-05-25 21:02:08
HD Request # 7 | Using server: ds3.sierracharts.com port 10150 | 2018-05-25 21:02:08
Socket (20) | Creating socket. | 2018-05-25 21:02:08
Socket (20) | Connecting to IP: 65.182.172.42. | 2018-05-25 21:02:08
Socket (20) | Initiating close of socket by core. | 2018-05-25 21:02:28
Socket (20) | Closed. | 2018-05-25 21:02:28
HD Request # 7 | Error downloading historical Intraday data for XBTUSD-BMEX. Timeout error connecting to server. | 2018-05-25 21:02:28
Historical data download thread signaled to stop. | 2018-05-25 21:02:28
HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XBTUSD-BMEX | 2018-05-25 21:02:28
HD Request # 7 | Receiving Intraday data for XBTUSD-BMEX starting at 2018-05-25 20:59:39 | 2018-05-25 21:02:28
HD Request # 7 | Timestamp of first Intraday data file record written: 2018-05-25 20:59:39 | 2018-05-25 21:02:28
Added 383 Time and Sales records to Intraday data file for XBTUSD-BMEX after download. | 2018-05-25 21:02:28
HD Request # 7 | Completion time: 20s | 2018-05-25 21:02:28
HD Request # 7 | Intraday data download complete for XBTUSD-BMEX. Unique request ID: 2 | 2018-05-25 21:02:28
Removed historical data download ID 2 | 2018-05-25 21:02:28
Real-time Intraday chart data file updates started for XBTUSD-BMEX | 2018-05-25 21:02:28
Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid | 2018-05-25 21:02:28
Intraday chart data file opened for XBTUSD-BMEX | 2018-05-25 21:02:28
[2018-05-26 00:15:02]
Sierra Chart Engineering - Posts: 104368
This is the relevant message:

HD Request # 7 | Error downloading historical Intraday data for XBTUSD-BMEX. Timeout error connecting to server. | 2018-05-25 21:02:28
Refer to this section here for help with this:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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