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Date/Time: Thu, 28 Mar 2024 17:49:20 +0000



Cannot connect to rithmic

View Count: 1898

[2018-05-24 16:03:45]
User75949 - Posts: 108
Cannot Login into Rithmic,
AMP broker says everything is ok.
This is the log:

Rithmic Trading | Port for executable: 49637 | 2018-05-24 10:57:29
Listening socket (880). Port 49637 | Closed. | 2018-05-24 10:57:29
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-24 10:57:29
Rithmic Trading | Bridge process is not running! | 2018-05-24 10:57:31
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49637 | 2018-05-24 10:57:31
DTC Client socket (15) | Creating socket. | 2018-05-24 10:57:31
DTC Client socket (15) | Connecting to IP: 127.0.0.1. | 2018-05-24 10:57:31
DTC Client socket (15) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-05-24 10:57:32 *
DTC Client socket (15) | Initiating close of socket by core. | 2018-05-24 10:57:32
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-24 10:57:32
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-24 10:57:32
DTC Client socket (15) | Closed. | 2018-05-24 10:57:32
Rithmic Trading | Disconnected. | 2018-05-24 10:57:32
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-24 10:57:32
File >> Disconnect selected. | 2018-05-24 10:57:34
Rithmic Trading | Disconnected. | 2018-05-24 10:57:34
DTC Client socket (11) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-05-24 10:57:39 *
DTC Client socket (11) | Socket gracefully closed by remote side. | 2018-05-24 10:57:39
DTC Client socket (11) | Closed. | 2018-05-24 10:57:39

please let me know
R.
[2018-05-24 17:48:09]
Sierra Chart Engineering - Posts: 104368
We need to see the entire Message Log.

Provide a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-05-25 13:53:54]
User75949 - Posts: 108
This is the entire message log.
Same thing on the other PC....
Please let me know asap
tks
regards
R.

Reading Internal Order ID file. | 2018-05-25 08:42:45
Reading Trade Orders file. | 2018-05-25 08:42:46
Reading Trade Positions file. | 2018-05-25 08:42:46
Listening on UDP port 22903. | 2018-05-25 08:42:46
Software version: 1750 32-bit | 2018-05-25 08:42:46
Usage end date: 2018-06-25 | 2018-05-25 08:42:46
Enabled for: Advanced Features. | 2018-05-25 08:42:46
Enabled for: Advanced Features 2. | 2018-05-25 08:42:46
Enabled for: Sierra Chart Historical Data Service. | 2018-05-25 08:42:46
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-25 08:42:46
Current selected Data/Trading service: Rithmic Trading | 2018-05-25 08:42:46
Chart Update Interval: 10 | 2018-05-25 08:42:46
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-05-25 08:42:46
2018-05-25 15:42:45 Local computer time | 2018-05-25 08:42:46
2018-05-25 13:42:45 Local computer time in UTC | 2018-05-25 08:42:46
2018-05-25 08:42:45 Local computer time in SC Time Zone | 2018-05-25 08:42:46
2018-05-25 13:42:44 Server time in UTC | 2018-05-25 08:42:46
Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-05-25 08:42:46
Program path: C:\SierraChart\ | 2018-05-25 08:42:46
Data Files path: C:\SierraChart\Data\ | 2018-05-25 08:42:46
OS Version Number: 6.1 | 2018-05-25 08:42:46
Locale Setting: C | 2018-05-25 08:42:46

Checking for new symbol settings for service code rithmic.trading | 2018-05-25 08:42:46
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-05-25 08:42:46
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-05-25 08:42:46
Received 5 login tokens. | 2018-05-25 08:42:46
Requesting symbol settings for service code rithmic.trading. Overwrite = on. | 2018-05-25 08:42:47
Symbol settings received. | 2018-05-25 08:42:47
Processed 1053 symbol settings. | 2018-05-25 08:42:48
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-05-25 08:42:48
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-05-25 08:42:48
HTTPS connection to www.sierrachart.com:443 (6) | Creating socket. Using TLS 1.2. | 2018-05-25 08:42:50
HTTPS connection to www.sierrachart.com:443 (6) | Connecting to IP: 204.15.192.108. | 2018-05-25 08:42:50
Received Date-time from server. Delay adjusted UTC Date-time: 2018-05-25 13:42:50.922. Round-trip delay: 00:00:00.329 | 2018-05-25 08:42:51
Computer time to server time difference: 00:00:00.281 | 2018-05-25 08:42:51
Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2018-05-25 08:42:51 *
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-05-25 08:42:51
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-05-25 08:42:51
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-05-25 08:42:51
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-25 08:42:51
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-05-25 08:42:51
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-05-25 08:42:52
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-05-25 08:42:52
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-05-25 08:42:52
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-25 08:42:52
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-05-25 08:42:52
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-05-25 08:42:53
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-05-25 08:42:53
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-05-25 08:42:53
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-25 08:42:53
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-05-25 08:42:53
HTTPS connection to www.sierrachart.com:443 (6) | Socket gracefully closed by remote side. | 2018-05-25 08:42:56
HTTPS connection to www.sierrachart.com:443 (6) | Received socket Close event. | 2018-05-25 08:42:56
HTTPS connection to www.sierrachart.com:443 (6) | Initiating close of socket by core. | 2018-05-25 08:42:56
HTTPS connection to www.sierrachart.com:443 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-25 08:42:56
HTTPS connection to www.sierrachart.com:443 (6) | Closed. | 2018-05-25 08:42:56

Rithmic Trading | Port for executable: 49316 | 2018-05-25 08:43:12
Listening socket (872). Port 49316 | Closed. | 2018-05-25 08:43:12
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-25 08:43:12
Rithmic Trading | Bridge process is running. | 2018-05-25 08:43:14
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49316 | 2018-05-25 08:43:14
DTC Client socket (7) | Creating socket. | 2018-05-25 08:43:14
DTC Client socket (7) | Connecting to IP: 127.0.0.1. | 2018-05-25 08:43:14
Rithmic Trading | Connected to server. | 2018-05-25 08:43:14
Rithmic Trading | Starting socket receive thread. | 2018-05-25 08:43:14
Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-05-25 08:43:14
Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-05-25 08:43:14
Rithmic Trading | Sending logon request message. | 2018-05-25 08:43:14
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-05-25 08:43:14
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-05-25 08:43:14
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-05-25 08:43:14
Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-05-25 08:43:44
Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-05-25 08:44:05
Rithmic Trading | Received logon response. | 2018-05-25 08:44:05
Rithmic Trading | Server Name: DTC Bridge. | 2018-05-25 08:44:05
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-05-25 08:44:05
Rithmic Trading | Logon error received from server | 2018-05-25 08:44:05
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-25 08:44:05
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:44:05
DTC Client socket (7) | Initiating close of socket by core. | 2018-05-25 08:44:05
Rithmic Trading | Disconnected. | 2018-05-25 08:44:05
DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2018-05-25 08:44:05
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:44:05
File >> Disconnect selected. | 2018-05-25 08:44:06
Rithmic Trading | Disconnected. | 2018-05-25 08:44:06
DTC Client socket (7) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-05-25 08:44:27 *
DTC Client socket (7) | Socket gracefully closed by remote side. | 2018-05-25 08:44:27
DTC Client socket (7) | Closed. | 2018-05-25 08:44:27

Rithmic Trading | Port for executable: 49333 | 2018-05-25 08:44:39
Listening socket (840). Port 49333 | Closed. | 2018-05-25 08:44:39
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-25 08:44:39
Rithmic Trading | Bridge process is running. | 2018-05-25 08:44:41
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49333 | 2018-05-25 08:44:41
DTC Client socket (9) | Creating socket. | 2018-05-25 08:44:41
DTC Client socket (9) | Connecting to IP: 127.0.0.1. | 2018-05-25 08:44:41
Rithmic Trading | Connected to server. | 2018-05-25 08:44:41
Rithmic Trading | Starting socket receive thread. | 2018-05-25 08:44:41
Rithmic Trading | Sending encoding request to server: Binary VLS | 2018-05-25 08:44:41
Rithmic Trading | Setting DTC encoding to Binary VLS | 2018-05-25 08:44:41
Rithmic Trading | Sending logon request message. | 2018-05-25 08:44:41
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2018-05-25 08:44:41
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2018-05-25 08:44:41
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2018-05-25 08:44:41
Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-05-25 08:45:11
Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-05-25 08:45:32
Rithmic Trading | Received logon response. | 2018-05-25 08:45:32
Rithmic Trading | Server Name: DTC Bridge. | 2018-05-25 08:45:32
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2018-05-25 08:45:32
Rithmic Trading | Logon error received from server | 2018-05-25 08:45:32
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-25 08:45:32
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:45:32
DTC Client socket (9) | Initiating close of socket by core. | 2018-05-25 08:45:32
Rithmic Trading | Disconnected. | 2018-05-25 08:45:32
DTC Client socket (9) | Shutdown started. Waiting for graceful close. | 2018-05-25 08:45:32
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:45:32

Rithmic Trading | Port for executable: 49345 | 2018-05-25 08:45:34
Listening socket (884). Port 49345 | Closed. | 2018-05-25 08:45:34
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-25 08:45:34
Rithmic Trading | Bridge process is not running! | 2018-05-25 08:45:36
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49345 | 2018-05-25 08:45:36
DTC Client socket (11) | Creating socket. | 2018-05-25 08:45:36
DTC Client socket (11) | Connecting to IP: 127.0.0.1. | 2018-05-25 08:45:36
DTC Client socket (11) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2018-05-25 08:45:37 *
DTC Client socket (11) | Initiating close of socket by core. | 2018-05-25 08:45:37
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-05-25 08:45:37
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:45:37
DTC Client socket (11) | Closed. | 2018-05-25 08:45:37
Rithmic Trading | Disconnected. | 2018-05-25 08:45:37
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-05-25 08:45:37

Rithmic Trading | Port for executable: 49347 | 2018-05-25 08:45:39
Listening socket (900). Port 49347 | Closed. | 2018-05-25 08:45:39
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2018-05-25 08:45:39
File >> Disconnect selected. | 2018-05-25 08:45:39
Rithmic Trading | Disconnected. | 2018-05-25 08:45:39
DTC Client socket (9) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-05-25 08:45:54 *
DTC Client socket (9) | Socket gracefully closed by remote side. | 2018-05-25 08:45:54
DTC Client socket (9) | Closed. | 2018-05-25 08:45:54
[2018-05-25 15:38:53]
User75949 - Posts: 108
ok now solved with the latest today update version, now it's working
regards
R
[2018-05-25 17:41:46]
Sierra Chart Engineering - Posts: 104368
This issue is not related to a particular Sierra Chart version, it is clearly a connectivity issue:

Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2018-05-25 08:43:44
Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2018-05-25 08:44:05

Updating was only coincidental as having apparently solved it. That was not the solution.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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